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N128NAS2 - Service Action: Balancer Shaft Whine | TOPIx

N128NAS2

TECHNICAL BULLETIN
10 AUG 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

Changes are highlighted in blue

SECTION:
303-01A: Engine - INGENIUM I4 2.0L Diesel

S U B J E C T/ C O N C E R N :
Service Action: Balancer Shaft Whine

AFFECTED VEHICLE RANGE:
MODEL:
Range Rover Velar (LY)

MODEL YEAR:
2018

VIN:
700004-724548

https://topix.jaguar.jlrext.com/topix/content/document/view?id=920725

ASSEMBLY PLANT:
Solihull

APPLICABILITY:
INGENIUM I4 2.0L Diesel

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MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may
exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise
is related to the engine balance shaft which requires remedial action with the least amount of delay.
ACTION:
Affected VINs will not be flagged in the Jaguar Land Rover claims submission system or TOPIx until
the following steps are complete:
a. Completion of accurate diagnosis in accordance with instructions in the Workshop Procedure.
b. Submission of information detailed in the Workshop Procedure to [email protected].
c. Receipt of confirmation vehicle has been added to this program and that repairs may commence.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in
this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery
Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

PA RTS :

NOTE:
Order only the expected percentage demand of parts identified.
An allowance ($102.83 USD or local equivalent) has been provided to cover the cost of the engine oil
(6.25L). Claim using Sundry Code ‘ZZZ999’.

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An allowance ($40.00 USD or local equivalent) has been provided to cover the cost of the differential
oil (1L). Claim using Sundry Code ‘ZZZ999’.
DESCRIPTION

PART
NO./SUNDRY
CODE

QTY./VALUE

EXPECTED
PERCENTAGE
DEMAND

AC O-ring

LR054871

2

100

AC O-ring

LR044466

4

100

Balancer Shaft

LR074075

2

100

Brake Caliper bolt and Washers

LR097381

4

100

Crankshaft damper bolt

LR085468

4

100

Bolt (shock absorber yoke) to rear lower arm

LR090641

2

100

Bolt (shock absorber yoke) to shock absorber

FC110136

2

100

Differential oil drain plug

LR093822

1

100

Differential oil fill plug

LR096012

1

100

DPF to EGR inlet manifold gasket

LR082314

1

100

DPF to SCR Exhaust Pipe Gasket

LR085942

1

100

DPF to SCR Exhaust Pipe Gasket Nuts

FX110046

2

100

Drive plate bolt

LR074135

8

100

FR Differential Support bracket to oil pan seal

LR101450

1

100

FR halfshaft bolt

LR092703

4

100

Gasket - High Pressure EGR to exhaust manifold

LR082314

2

100

Halfshaft circlip

LR093715

2

100

Kit - Element & Gasket - Oil Filter

LR073669

1

100

Wheel knuckle upper Bolt

LR090520

2

100

Lower suspension arm Ball joint nut

LR090518

2

100

Plug - Oil Drain

LR073675

1

100

Seal - Crankshaft Oil - Front

LR093852

1

100

Seal - Crankshaft Oil - Rear

LR084639

1

100

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DESCRIPTION

PART
NO./SUNDRY
CODE

QTY./VALUE

EXPECTED
PERCENTAGE
DEMAND

Sealer - Oil Pan/Engine

STC50550

1

100

Stabilizer link nut, Front upper arm bush nut, wheel
knuckle upper nut

FY110056

6

100

Tie rod end nut

LR026275

2

100

Torque converter to drive plate

LR038661

4

100

Turbocharger to Catalyst Gasket

LR072251

1

100

Wheel hub nut

LR024151

2

100

Engine Oil

ZZZ999

6.25L

$102.82

Differential Fluid

ZZZ999

1.0L

40.00

SPECIAL TOOLS:
Refer to TOPIx Workshop Manual/Workshop Procedure for any required special tools.

WARRANT Y:

NOTES:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by
this program prior to undertaking any rework action.
Diagnosis time must be performed under a separate claim, per the warranty terms and
conditions, and not as part of this Program.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and
Service Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code 'N128', Option Code 'X', and all the
relevant SRO and parts information. The Option Code(s) that allows for the drive in/drive out

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allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to
be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Use the Jaguar Land Rover claims submission system to
obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 January
2020 closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

N128

X

Balance shaft assembly - Renew - Range Rover Velar
(L560)

12.49.16

9.3

N128

X

Drive in/drive out

02.02.02

0.2

An allowance ($102.83 USD or local equivalent) has been provided to cover the cost of the engine oil
(6.25L). Claim using Sundry Code ‘ZZZ999’.
An allowance ($40.00 USD or local equivalent) has been provided to cover the cost of the differential
oil (1L). Claim using Sundry Code ‘ZZZ999’.
Normal Warranty policies and procedures apply.

S E R V I C E I N F O R M AT I O N :

NOTES:
Diagnosis time must be performed under a separate claim, per the warranty terms and
conditions, and not as part of this Program.
The vehicle must be diagnosed correctly prior to performing this Program to avoid an
incorrect repair.
1

NOTE:

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The engine build date is the first 6 characters (YY/MM/DD) of the engine serial number.



Locate and record the engine serial number.
2

Go to Workshop Procedure 'A'.

WORKSHOP PROCEDURE 'A':

NOTES:
Diagnosis time must be performed under a separate claim, per the warranty terms and
conditions, and not as part of this Program.
The vehicle must be diagnosed correctly prior to performing this Program to avoid an
incorrect repair.

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NOTE:
If a suitable recording device is not available, email [email protected] with
the vehicle: engine serial number, complete VIN, mileage, and repair history relating to
balance shaft.
Use a suitable device to record a sound file of the noise.
1 Start engine and run to optimum operating temperature.
2 With the recording device 3 feet from the left-side of the engine, raise and hold the
engine at 1,800 rpm for 30 seconds and then allow the engine to return to idle speed.
Repeat this sub-step 2 additional times.
3 Email [email protected] with the following vehicle information:
Sound file;
Engine serial number;
Complete VIN;
Mileage; and
Repair history relating to balance shaft.
4 Wait for further instructions before continuing.

WORKSHOP PROCEDURE 'B':

NOTE:
This Workshop Procedure shall only be performed after receiving approval.
1

Replace the balance shaft assembly (see TOPIx Workshop Manual section 303-01A: Engine INGENIUM I4 2.0L Diesel - Removal and Installation - Balance Shaft Assembly).

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