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LT B 0 1 1 3 3 N A S 1

TECHNICAL BULLETIN
08 AUG 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

SECTION:
415-01: Information and Entertainment System

S U B J E C T/ C O N C E R N :
Voice Echo During In-Vehicle Hands-Free Call

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

Discovery Sport (LC)

2016-2018

516414-963393

Range Rover Evoque (LV)

2012-2018

600000-320723

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MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a
short delay.
CAUSE:
This may be caused by incorrect installation of the speaker grille to the door trim causing
consequential damage to the mid-range speaker.
ACTION:
Should a customer express this concern, follow the Workshop Procedure (Range Rover Evoque only)
and appropriate Diagnostic Procedure below.

PA RTS :

NOTE:
Only if necessary; Range Rover Evoque only.
PART NUMBER

DESCRIPTION

QUANTITY

LR025876

Mid-range speaker

2

LR013135

Interior door trim panel clip

24

TOOLS:

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


Jaguar Land
Rover-approved
Midtronics battery
power supply

Jaguar Land
Rover-approved
diagnostic
equipment with
latest SDD
Software
Management Pack


Jaguar Land
Rover-approved
diagnostic
equipment with
latest
PATHFINDER
software

WARRANT Y:

NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to JLR claims submission
system to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.

DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

CAUSAL
PART

Speaker - Mid-range - Modification - Single - Range
Rover Evoque

86.50.89.58

0.3

12

LR075417

Speaker - Mid-range - Modification - Pair - Range
Rover Evoque

86.50.89.59

0.6

12

LR075417

Update ECU - Audio Amplifier Module (AAM)

85.87.02

0.2

12

LR075417

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NOTE:
Normal Warranty procedures apply.

S E R V I C E I N F O R M AT I O N : R A N G E R O V E R E V O Q U E O N LY

1



Possible damage to the mid-range speaker due to a weld tower present on the mid-range
speaker grille.

W O R K S H O P P R O C E D U R E : R A N G E R O V E R E V O Q U E O N LY

1

Verify the customer concern.
1 Make a call to a mobile phone which is connected to the vehicle's Bluetooth® system.

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If the customer's concern is not present, do not continue with this technical
bulletin.
If the customer's concern is present, go to the next Step.
2

Remove the front left interior door trim (see TOPIx Workshop Manual section 501-05: Interior
Trim and Ornamentation - Removal and Installation - Front Door Trim).

3



Remove the mid-range speaker.

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

Inspect the mid-range speaker grille for the presence of a weld tower.
If a weld tower is present, go to Step 6.
If a weld tower is not present, go to Step 5.
5



Replace the removed mid-range speaker.
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Torque: 1 Nm
Go to Step 8.
6



Use a suitable tool to remove the highlighted weld tower.
Cut the weld tower to the height of the other weld towers.
7

NOTE:
Renew the speaker only if damaged as shown in the Service Information section.

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

Renew the mid-range speaker.
Torque: 1 Nm
8

Install the front interior door trim (see TOPIx Workshop Manual section 501-05: Interior Trim
and Ornamentation - Removal and Installation - Front Door Trim).

9

Verify the customer concern is no longer present.
1 Make a call to a mobile phone which is connected to the vehicle's Bluetooth® system.
If the customer concern is not present, release the vehicle.
If the customer concern is present, go to the next Step.

10

Remove the front right interior door trim (see TOPIx Workshop Manual section 501-05:
Interior Trim and Ornamentation - Removal and Installation - Front Door Trim).

11

Perform Steps 3-7.

12

Go to the appropriate Diagnostic Procedure below.

DIAGNOSTIC PROCEDURE:

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This Diagnostic Procedure is only for the following vehicles vehicles requiring the Jaguar Land
Rover-approved diagnostic equipment with Symptom Driven Diagnostics (SDD).
Discovery Sport (L550; 2017MY) - With InControl® Touch Pro™ Meridian® Digital Sound 11
speaker 380W audio system
Range Rover Evoque (L538C; 2016-17MY) - With InControl® Touch Pro™ Meridian® Digital Sound
11 speaker 380W audio system
Range Rover Evoque (L538; 2017MY) - With InControl® Touch Pro™ Meridian® Digital Sound 11
speaker 380W audio system
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle startup battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be performed; failure to do these steps may cause
damage to vehicle control modules.
1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
startup battery.

2

NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
SDD154.00 Software Management Pack v298 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a
new session.

3

Follow all on-screen instructions, allowing the diagnostic equipment to read the VIN, identify
the vehicle, and initiating the data collect sequence.

4

If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.

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3 Select Electrical - Information and entertainment system - Entertainment system Audio - Audio distortion OR
4 Select Electrical - Information and entertainment system - Phone system - Sound
poor
5 Run and close the 'Datalogger' tool to reveal the 'Extras' tab.
6 Select the Extras tab.
7 Select Run to perform the 'Configure existing module - Audio amplifier module'
option.
5

Follow all on-screen instructions until the application completes successfully.
1 When prompted, select the Clear DTCs option following completion of the software
download.
2 Follow the on-screen instructions until the application finishes successfully.
3 Go to the next Step.

6

Exit the current session.
1 Select the Session tab.
2 Select the Close Session option.

7

Disconnect the diagnostic equipment and battery power supply from the vehicle.

8

Verify the customer concern is no longer present.
1 Make a call to a mobile phone which is connected to the vehicle's Bluetooth® system.
If the customer concern is not present, release the vehicle.
If the customer concern is present, continue to investigate the issue (see TOPIx
Workshop Manual section 415-01: Information and Entertainment System Diagnosis and Testing - Speakers).
If no fault can be found, submit a Technical Assistance (TA).

DIAGNOSTIC PROCEDURE:

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This Diagnostic Procedure is only for the following vehicles requiring the Jaguar Land Roverapproved diagnostic equipment with PATHFINDER:
Discovery Sport (L550; 2018MY) - With InControl® Touch Pro™ Meridian® Digital Sound 11
speaker 380W audio system
Range Rover Evoque (L538C; 2018MY) - With InControl® Touch Pro™ Meridian® Digital Sound 11
speaker 380W audio system
Range Rover Evoque (L538; 2018MY) - With InControl® Touch Pro™ Meridian® Digital Sound 11
speaker 380W audio system
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle startup battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be performed; failure to do these steps may cause
damage to vehicle control modules.
1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
startup battery.

2

NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
PATHFINDER version 180 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a
new session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode (if required).
Follow all on-screen instructions.

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4

Select ECU Diagnostics.

5

Select Audio Amplifier Module [AAM].

6

Select Update ECU.
1 Follow the on-screen instructions until the application finishes successfully.
2 Go to the next Step.

7

Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.

8

Disconnect the diagnostic equipment and battery power supply from the vehicle.

9

Verify the customer's concern is no longer present.
1 Make a call to a mobile phone which is connected to the vehicle's Bluetooth® system.
If the customer's concern is not present, release the vehicle.
If the customer's concern is present, continue to investigate the issue (see TOPIx
Workshop Manual section 415-01: Information and Entertainment System Diagnosis and Testing - Speakers).
If no fault can be found, submit a Technical Assistance (TA).

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