NHTSA ID Number: 10146287
Manufacturer Communication Number: 18-020
TSB/Document Date: 2018-10-29
Summary
DTNA is adjusting six Standard Repair Times (SRTs) for Detroit Heavy Duty Engine Platform (HDEP) nodels in certain vehicle models. The new times are effective immediately.
Daimler Trucks North America LLC
For questions, comments, or to
submit an inquiry, go to:
DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001
Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers
Direct Warranty Customers
Sales Terms (DTR)
Western Star Dealers
Export
Used Product (DTR)
Thomas Built Bus Dealers
DDC Distributors
Travel Centers of America/Petro:Lube
FCCC Dealers
IMPORTANT WARRANTY INFORMATION
REF 18-020
Effective
Release
05/28/2018
05/28/2018
SUBJECT
Updated Detroit Heavy Duty Engine Platform Standard Repair Times
HDEP
SRT
Update
Please be aware that DTNA is adjusting six (6) Standard Repair Times (SRTs) for Detroit Heavy Duty Engine
Platform (HDEP) models in certain vehicle models. The new times are effective immediately.
The updates are the result of an SRT data review after the migration of Detroit powertrain components to
OWL. DTNA’s analysis identified opportunities for improvement and simplification regarding standard repair
tasks included in some procedures. For example, by increasing the High Pressure Fuel Pump Camshaft Oil
Seal R&R SRT, service locations will no longer have to add individual SRTs for repairing and replacing the
pump and seal, respectively. A single SRT for the total time necessary to complete the repair can now be
applied to a claim.
A location that previously filed a claim in OWL with an applicable SRT may be able to claim the time
difference through a supplemental claim; see the Supplemental Claim Submission Quick Reference Guide
(WAR417-04) for eligibility.
The tables below identify impacted SRTs, the range of hour adjustments, engine series, and chassis service
models; for a chassis service model cross-reference guide, see page 4. Any questions regarding SRTs may
be submitted through the Warranty Support Center (WSC).
Labor Code
SRT 102-6100E
SRT 102-6220E
SRT 102-6229E
SRT 102-6231E
SRT 104-6201E
SRT 107-6929E
1
Description
FUEL INJECTOR R/R (ONE)
FUEL PUMP HIGH PRESSURE ASSEMBLY R&R
FUEL QUANTITY CONTROL VALVE R&R
HIGH PRESSURE FUEL PUMP CAMSHAFT OIL SEAL R&R
OIL COOLANT MODULE ASSEMBLY R/R
AIR COMPRESSOR R/R
Hour Range1
+0.8 to +1.2
+0.1 to +3.8
+0.2 to +0.5
+5.2 to +8.1
+0.5 to +1.3
-0.4 to +0.5
Varies by engine series and chassis service model.
Adjustment No. 1
Labor Code
Description
SRT 102-6100E
FUEL INJECTOR R/R (ONE)
Summary: Removing and installing one fuel injector. Includes removing and installing the rocker cover, injector harness, and the
injector fuel feed line and seal. Includes cleaning the injector bores, updating calibration codes, and priming the fuel system.
Engine Series
Chassis Service Model2
DD15
C03, F02, F07, F14, F23, F24, F30, W01, W02, W03, W06
D15E10
F14, F24, F30, W01, W02
D16E10
DD15GHG14AT
F14, F30
DD15GHG17AT
DD15GHG14TC
DD16GHG14
F14, F30, W01, W02
DD16GHG17
2
The Service Model field is available on the Parts and Labor Lookup (PLL) screen and within the claim on the Labor tab.
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 18-020
1 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 5/25/18
Daimler Trucks North America LLC
For questions, comments, or to
submit an inquiry, go to:
DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001
Adjustment No. 2
Labor Code
Description
SRT 102-6220E
FUEL PUMP HIGH PRESSURE ASSEMBLY R&R
Summary: Removing and installing the high pressure fuel pump (HPFP) assembly. Includes removing and installing the high and low
pressure fuel flanges, high and low pressure fuel lines, coolant lines (A, C, D), mounting bracket, and fuel filter module. Also includes
draining and filling the cooling system, priming the fuel system, swapping the fuel pump drive gear from the old pump to the new
pump, and setting the engine at top dead center.
Engine Series
Chassis Service Model
DD13
C03, D03, F02, F07, F12, F18, F23, F28, F30, W01, W02, W03, W06
DD15
C03, F02, F07, F12, F14, F23, F24, F30, W01, W02, W03, W06
D13E10
D03, F12, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06
D15E10
F12, F14, F24, F30, W01, W02
D16E10
F12, F14, F24, F30, W01, W02, W06
DD13GHG14
D03, F12, F14, F18, F30, W01, W02, W03, W04
DD13GHG17
DD15GHG14AT
F12, W01
DD15GHG14TC
DD16GHG14
F12, F14, F30, W01, W02
DD16GHG17
DD15GHG17AT
F12, F14, F30, W01
Adjustment No. 3
Labor Code
Description
SRT 102-6229E
FUEL QUANTITY CONTROL VALVE R&R
Summary: Removing and installing the fuel quantity control valve. Includes removing and installing the following items: bumper,
splash shield, exhaust gas recirculation (EGR) mixer housing/intake elbow (when required), high and low pressure fuel lines, fuel filter
module (when required), air compressor coolant line (B), fuel module, and the HPFP bracket. Also includes draining and filling the
cooling system and priming the fuel system.
Engine Series
Chassis Service Model
DD13
F12, F18, F23, W03
DD15
F12, W03
D13E10
DD13GHG14
F12, F18, W03, W04
DD13GHG17
D15E10
D16E10
DD15GHG14TC
F12
DD16GHG14
DD15GHG17AT
DD16GHG17
DD15GHG14AT
F12, W01
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 18-020
2 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 5/25/18
Daimler Trucks North America LLC
For questions, comments, or to
submit an inquiry, go to:
DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001
Adjustment No. 4
Labor Code
Description
SRT 102-6231E
HIGH PRESSURE FUEL PUMP CAMSHAFT OIL SEAL R&R
Summary: Removing and installing the HPFP camshaft oil seal. Includes removing the HPFP and drive gear. Removing the camshaft oil
seal from the HPFP. Installing a new seal and the drive gear.
Engine Series
Chassis Service Model
DD13
C03, D03, F02, F07, F12, F18, F23, F28, F30, W01, W02, W03, W06
DD15
C03, F02, F07, F12, F14, F23, F24, F30, W01, W02, W03, W06
D13E10
D03, F12, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06
D15E10
F12, F14, F24, F30, W01, W02
D16E10
F12, F14, F24, F30, W01, W02, W06
DD13GHG14
D03, F12, F14, F18, F30, W01, W02, W03, W04
DD13GHG17
DD15GHG14AT
F12, W01
DD15GHG14TC
DD16GHG14
F12, F14, F30, W01, W02
DD16GHG17
DD15GHG17AT
F12, F14, F30, W01
Adjustment No. 5
Labor Code
Description
SRT 104-6201E
OIL COOLANT MODULE ASSEMBLY R/R
Summary: Removing and installing the oil coolant module assembly. Includes removing and installing the bumper. Draining and filling
necessary fluids. Removing and installing the EGR mixer assembly, radiator support rod, coolant thermostat, coolant crossover pipe,
and other components described in the service literature.
Engine Series
Chassis Service Model
DD13
C03, D03, F02, F07, F18, F30, W01, W02, W03
D13E10
D03, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06
D15E10
F14, F24, F30, W01, W02
D16E10
DD13GHG14
D03, F14, F18, F30, W01, W02, W03, W04
DD13GHG17
DD15GHG14TC
F14, F30, W01, W02
DD16GHG17
DD16GHG14
F12, F14, F30, W01, W02
DD15GHG17AT
F14, F30
Adjustment No. 6
Labor Code
Description
SRT 107-6929E
AIR COMPRESSOR R/R
Summary: Removing and installing the air compressor and/or air compressor seals. Includes removing the power steering pump from
the air compressor.
Engine Series
Chassis Service Model
DD13
C03, D03, F02, F07, F18, F23, F28, F30, W01, W02, W03, W06
DD15
C03, F02, F07, F14, F23, F24, F30, W01, W02, W03, W06
D13E10
D03, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06
D15E10
F14, F24, F30, W01, W02
D16E10
F14, F24, F30, W01, W02, W06
DD13GHG14
D03, F14, F18, F30, W01, W02, W03, W04
DD13GHG17
DD15GHG17AT
F14, F30, W01
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 18-020
3 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 5/25/18
Daimler Trucks North America LLC
For questions, comments, or to
submit an inquiry, go to:
DTNAConnect > My Applications > WSC
Brand
Freightliner (FTL)
Freightliner Custom Chassis Corporation (FCCC),
Non-DTNA,
Western Star (WST)
Chassis Service
Model Code
F02
F07
F12
F14
F18
F23
F24
F28
F30
C03
D03
W01
W02
W03
W04
W06
WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001
Chassis Service Model Description
FTL Columbia 112
FTL M2
FTL Cascadia 113
FTL Coronado 122 – EPA 2010
FTL M2 112
FTL Coronado 114 RHD (Right Hand Drive)
FTL Coronado 122 RHD
FTL Columbia 112 RHD
FTL Coronado 132 – EPA 2007
FCCC Rear Engine MH (Motor Home)
Non-DTNA Makes
WST 4900
WST 6900
WST 4800
WST 4700
WST 4900 RHD
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 18-020
4 of 4
Daimler Trucks North America LLC is a Daimler company.
Revised: 5/25/18
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