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LT B 0 1 0 0 9 N A S 6

TECHNICAL BULLETIN
27 JUN 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue

SECTION:
415-01: Information and Entertainment Systems

S U B J E C T/ C O N C E R N :
InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Updates

AFFECTED VEHICLE RANGE:

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MODEL:

MODEL
YEAR:

VIN:

ASSEMBLY
PLANT:

APPLICABILITY:

Discovery Sport (LC)

2017

634012721747

Halewood

Vehicles With: InControl Touch
Pro

Range Rover Evoque
(LV)

2016-2017

166843267152

Halewood

Vehicles With: InControl Touch
Pro

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

A major part of this update is to the look & feel of the single-screen InControl® Touch Pro™
system, which will change to match that of the InControl® Touch Pro Duo™ system. Once this
software update is finished, it CANNOT be reversed. Refer to the InControl Touch Pro Release
Notes (SDD Phase 4 / PATHFINDER 170) on TOPIx for more information.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar
Land Rover has developed a software upgrade designed to enhance the robustness of a range of
system features and functions.
CAUSE:
These may be caused by a software issue. Refer to the InControl Touch Pro Release Notes (SDD Phase
4 / PATHFINDER 170) on TOPIx for a list of issues related to this update.
NOTE:
This software update enables a new InControl® Touch Pro™ feature - Voice control of the
navigation system. In order to utilize this feature, the vehicle owner will need to update their
navigation maps to the latest version. Specific information on how to do this can be found in the
Owner's Handbook.
ACTION:
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Should a Customer express any of the concerns listed in the InControl Touch Pro Release Notes (SDD
Phase 4 / PATHFINDER 170), follow the Diagnostic Procedure below.

PA RTS :
No Parts Required

TOOLS:



Jaguar Land
Rover-approved
Midtronics battery
power supply



Jaguar Land
Rover-approved
diagnostic
equipment with
latest SDD
Software
Management Pack
and InControl©
Touch Pro™
Software

DTSE9G2/32GB
Jaguar Land
Rover-approved
USB memory
device

WARRANT Y:

NOTE:
Use DDW to check for Service Action or Update Prior to Sale notice eligibility requiring an
InControl® Touch Pro™ software update. If eligible, perform and claim the update as per that
program.

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NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to JLR claims submission
system to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.

DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

CAUSAL
PART

Update ECU - InControl Touch Pro - IMC - Without
RSE

86.90.89.78

2.0

42

LR091126

InControl Touch Pro - Update to Phase 4 - Without
RSE

87.01.50

2.0

42

LR091126

Update ECU - InControl Touch Pro - IMC and ISC With RSE

86.90.89.79

2.5

42

LR091126

InControl Touch Pro - Update to Phase 4 - With RSE

87.01.51

3.3

42

LR091126

NOTE:
Normal Warranty procedures apply.

S E R V I C E I N F O R M AT I O N - V E H I C L E S W I T H S I N G L E - S C R E E N S Y S T E M :

CAUTION:
Due to this important and irreversible change to the way the customer directly interacts
with their vehicle, retailers must inform the customer of this change to their vehicle before
performing the following update. Perform the update ONLY after the customer is informed
and in agreement.

NOTE:

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A major part of this update is to the look & feel of the single-screen InControl Touch Pro
system, which will change to match that of the InControl Touch Pro Duo system. Once this
software update is finished, it CANNOT be reversed.
1



Vehicles with Single-Screen System - current 4-tile look & feel home screen:
A - Media
B - Climate Control
C - Phone
D - Navigation

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

Vehicles with Single-Screen System - updated 3-tile look & feel home screen:
A - Navigation
B - Media
C - Climate Control

DIAGNOSTIC PROCEDURE:

NOTE:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Inform customers that any contacts previously stored in the navigation system (not
phone contacts) will need to be re-entered upon completion.
1

CAUTIONS:

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Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected
to the internet at least once every 24 hours.
This software update is split into 2 separate procedures and it may require an update
to the Gateway Control Module (GWM) first depending on the software level.
Battery support unit: it is extremely critical to use a battery support unit and have a
vehicle with a battery that has a good state of health to start. The battery support unit
must also be in proper working condition to be able to supply 13v consistently. If the
voltage is compromised during the installation of software, the IMC may switch off.
The software transfer process can take some time, please be patient. The vehicle
ignition will switch 'OFF' during this transfer which is normal - do not touch the
Start/Stop button unless instructed to do so.
Before starting, make sure that the Infotainment screens display the “Home” screen
with the ignition ‘ON’. If not (the display screens show the Land Rover logo or the
front screen is blank), lock the vehicle and leave for 5 minutes, then unlock the
vehicle. Switch the ignition ‘ON’ and check the display screens again.
Once downloading it is extremely critical NOT to disturb the Data Link Connector
(DLC) connection. Any interruption in connection between VCI and the DLC
connection will result in a failure and may not be recoverable.

NOTES:
After the GWM programming occurs, a functional CAN reset is sent to the vehicle.
The very next step in the process then begins to run Variant Configuration to the IMC.
If the Technician is too fast and is pressing green ‘tick’ (✓) boxes to push the process
along, the Variant Configuration process will fail as the IMC is not fully booted. Each
time the Technician is instructed to turn the ignition ON they should follow the
diagnostic system prompts. The IMC in general takes 90 seconds for full operation. A
good check point is pressing the 'Audio' button and then pressing the 'Source'
button. When the IMC is booted, all available sources will be displayed on the Source
Selection screen. At this time the 'continue' button can now be pressed.
If a failure occurs when the retry is attempted, the technician must switch the ignition
back ON and wait a minimum 90 seconds until the IMC is booted up.

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Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
startup battery.
2

CAUTIONS:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
SDD153.05 Software Management Pack v297 (or later) and InControl® Touch Pro™
Software 005.07 (or later) and the Vehicle Communication Interface (VCI) must be on
the latest level as per VCI Update Instructions (available on TOPIx). If a DA VCI device
is used for the update, it MUST be on a firmware level of 63 or later.
Remove all customer USB devices from any of the vehicle front and rear USB ports (as
applicable) before connecting the Jaguar Land Rover-approved diagnostic equipment
and commencing with the software update. After successfully performing the update
and after disconnecting the Jaguar Land Rover-approved diagnostic equipment,
connect the customer USB devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a
new session.

3

Follow all on-screen instructions, allowing the diagnostic equipment to read the VIN, identify
the vehicle, and initiating the data collect sequence.

4

CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment
will transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen; however, this software does require
updating; select the green ‘tick’ (✓) to continue the download.
NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the

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application and go to Step 10.
The infotainment screen display will go blank or change color during this update. This
is normal behavior and is to be expected when the InControl® Touch Pro™ control
module software is being updated.