NHTSA ID Number: 10146149
Manufacturer Communication Number: LTB01009NAS6
TSB/Document Date: 2018-10-29
Summary
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar
Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
If the hyperlink is not available, the application can be found as follows:
1 Select the Diagnosis Session Type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - InControl Touch Pro
application.
5
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display
on-screen. The InControl® Touch Pro™ Health Check will make sure that all
conditions are correct before the software update can begin. In the event of a failure
condition being identified by the InControl® Touch Pro™ Health Check, follow the
on-screen instructions to rectify the failure condition and then retry the application.
The application will not continue until all conditions are correct; all InControl® Touch
Pro™ Health Check failure conditions MUST be rectified.
When Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the
USB memory device into the vehicle’s socket. The vehicle’s ignition must be ON, and
the IMC must be ON and fully booted this process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved
USB memory device into the Jaguar Land Rover-approved diagnostic equipment. Do as
instructed before proceeding.
6
NOTE:
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Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP button to switch it
'ON' if necessary.
Follow all on-screen instructions until prompted to transfer the Jaguar Land Rover-approved
USB memory device from the Jaguar Land Rover-approved diagnostic equipment to the
vehicle as instructed.
7
Transfer the Jaguar Land Rover-approved USB memory device into the vehicle before
proceeding on the Jaguar Land Rover-approved diagnostic equipment.
8
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to finish the update.
9
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP button to switch it
‘ON’ if necessary.
Follow all on-screen instructions until the application finishes successfully.
10
CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.
NOTES:
If the diagnostic equipment states that the InControl® Touch Pro™ system is already
at the latest required software level, exit the application and go to Step 16.
The touchscreen will go blank or change color during this update. This is normal
behavior and is to be expected when the InControl® Touch Pro™ control module
software is being updated.
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If the hyperlink is not available, the application can be found as follows:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
7 When all tasks are finished, go to the next Step.
11
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display
on-screen. The InControl® Touch Pro™ Health Check will make sure that all
conditions are correct before the software update can begin. In the event of a failure
condition being identified by the InControl® Touch Pro™ Health Check, follow the
on-screen instructions to rectify the failure condition, then retry the application. The
application will not continue until all conditions are correct; all InControl® Touch
Pro™ Health Check failure conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the USB memory device and copying over the software package to the USB memory
device, the tool will finish and advise the technician to install the USB memory device
into the vehicle’s USB port. The vehicle’s ignition must be ON and the IMC must be
ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.
12
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.
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Follow all on-screen instructions until the application prompts 'Remove the USB memory
device from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.
14
Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
15
If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
10 When all tasks are finished, go to the next Step.
16
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
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Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.
TROUBLESHOOTING:
• In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic equipment can identify an error if the
InControl® Touch Pro™ is unable to perform the required process.
• If an error is displayed, refer to the table below and Perform the appropriate Action.
ERROR CODE
21 Communication
error
CONCERN
Busy or no response
from the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again.
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ERROR CODE
CONCERN
06 - Media not
found
USB memory device not
found in the vehicle.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the USB memory device to the adjacent
USB port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the application
using the adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB memory
device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
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ERROR CODE
02 - File not
found
LTB01009NAS6 - InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Updates | TOPIx
CONCERN
File required by the
module has not been
found on the USB
memory device due to
file transfer issue.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the USB memory device to the adjacent
USB port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the application
using the adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB memory
device.
4. If the error code '02 - File not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
01 - General
Failure
Module concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a Technical Assistance (TA) request titled '01 General
Failure Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
0A - Invalid
signature
CONCERN
Corrupt InControl®
Touch Pro™ software
files on the Jaguar Land
Rover-approved
diagnostic equipment or
USB memory device.
ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Perform the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved
diagnostic equipment and use a different Jaguar Land Roverapproved USB memory device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic equipment has a corrupt file
installed and the Jaguar Land Rover-approved diagnostic equipment
would require F2 recovery procedure and another Jaguar Land Roverapproved diagnostic equipment should be used to perform the
update.
Module
recovery in
progress (30minute process)
The software download
has failed and the
module is recovering to
a previous level.
Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Perform the 'Configure existing module - InControl Touch Pro'
application again.
1
NOTE:
In the event that an error is displayed which is not listed in the above table, then select
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a Technical Assistance (TA) request in the following instances:
If the software update fails due to an error listed in the TROUBLESHOOTING
table and the recommended actions do not resolve the concern.
If the software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical Bulletin/Service Action
number related to the software update. State the error and actions finished and attach the relevant
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session file to the TA.
2
Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to perform the F2 Recovery procedure to the Jaguar
Land Rover-approved diagnostic equipment.
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TSB/Document ID: LTB01009NAS6
Replacement Service Bulletin Number:
MFR Communication Date: 2018-06-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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