UPDATE PRIOR TO SALE N212 UPS5718-4B:
INCORRECTLY ASSEMBLED ENGINE OIL PUMP
19-JUN-18

NO.:

SGI18-24

SERVICE BULLETIN

SEC.:

GENERAL
INFORMATION

MKT.: USA

DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle
Range which may have an incorrectly assembled engine oil pump.
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
Range Rover Velar (L560; Ingenium I4 2.0L petrol)
Model Year: ................. 2018
VIN: ................................. 773287
SERVICE PROGRAM / REWORK ACTION
Retailers will replace the engine oil pump. There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N212 UPS5718-4bNAS, Update Prior to Sale: Incorrectly Assembled Engine Oil Pump,
for detailed repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE

EXPECTED PERCENTAGE DEMAND

Oil pump

LR087668

1

100

Oil pump gear bolt

LR073766

1

100

Oil pan drain plug

LR073675

1

100

Oil level gauge seal

LR074127

1

100

Oil level gauge seal

LR101425

2

100

Halfshaft support bracket ring

LR101450

1

100

Front differential filler plug

LR093822

1

100

Front differential drain plug

LR096012

1

100

Front halfshaft bolts

LR092703

4

100

Front halfshaft seal Kit

LR093679

1

100

Lower arm to wheel knuckle nut

LR090518

2

100

Halfshaft nut

LR024151

2

100

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE

EXPECTED PERCENTAGE DEMAND

Top wheel knuckle bolt

LR090520

2

100

Top wheel knuckle nut

FY110056

2

100

Stabilizer bar link nut

RYH500510

2

100

Subframe bolts

LR090447

6

100

Bottom yoke bolt

LR090641

2

100

Top yoke bolt

FC110136

2

100

Front halfshaft circlip

LR093715

2

100

Caliper carrier bolts

LR097381

4

100

Tie-rod end nuts

LR026275

2

100

Steering column bolt

LR091086

1

100

Engine mount nuts

LR090497

2

100

Crankshaft pulley bolts

LR085468

4

100

Front crankshaft seal

LR093852

1

100

Oil pan sealant

*ZZZ001

*$19.50

100

* - an allowance of $19.50 has been provided to cover the cost of the sealant. Claim using Sundry Code 'ZZZ001'.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submissions system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code 'X', and the relevant Parts and SRO
information. The SRO that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought
back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 12 June 2019 closure
date must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM
CODE

OPTION
CODE

DESCRIPTION

Pump - oil - replace

N212

N212

SRO

12.60.26

TIME
(HOURS)

7.7

X

X

Drive in/drive out

02.02.02

0.20

PARTS /
SUNDRY CODE

QTY. /
VALUE

LR087668

1

LR073766

1

LR073675

1

LR074127

1

LR101425

2

LR101450

1

LR093822

1

LR096012

1

LR092703

4

LR093679

1

LR090518

2

LR024151

2

LR090520

2

FY110056

2

RYH500510

2

LR090447

6

LR090641

2

FC110136

2

LR093715

2

LR097381

4

LR026275

2

LR091086

1

LR090497

2

LR085468

4

LR093852

1

*ZZZ001

*$19.50

-

-

Normal Warranty policies and procedures apply.
* - an allowance of $19.50 has been provided to cover the cost of the sealant. Claim using Sundry Code 'ZZZ001'.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:

‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.

RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.