H059NAS2 - Service Action: Balancer Shaft Whine | TOPIx

DESCRIPTION

PART NO./SUNDRY
CODE

QTY./VALUE

EXPECTED PERCENTAGE
DEMAND

Plug - Oil drain

AJ813202

1

100

Kit - Element & Gasket - Oil Filter

JDE37128

1

100

Gasket - HP EGR exhaust manifold

AJ813342

2

100

DPF to EGR inlet gasket

AJ813345

1

100

DPF to intermediate exhaust gasket

T2H14088

1

100

DPF to intermediate exhaust nut

T2H2804

2

100

Torque converter to drive plate

C2D25075

4

100

Turbocharger to Catalyst Gasket

T2H11760

1

100

AC o-ring

T2R4991

2

100

AC o-ring

C2P24809

4

100

Brake Caliper bolt and Washers (17" wheels)

T2H18669

4

100

Wheel hub nut

C2P12731

2

100

Track rod end to vertical link nut

T4N8037

2

100

Stabilizer link nut, Front arm bush nut, wheel
knuckle nut

XR848057

6

100

Lower suspension arm ball joint nut

T2H3159

2

100

Wheel knuckle bolt

T2H6322

2

100

Bolt shock absorber yoke

T2H17786

2

100

Bolt shock absorber yoke

C2P11385

2

100

Halfshaft circlip

C2D23748

2

100

Halfshaft bolt

T2H9243

4

100

Differential Support bracket to oil pan seal

C2D27326

1

100

Engine Oil

ZZZ999

6.25

$102.83

An allowance ($102.83 USD or local equivalent) has been provided to cover the cost of the engine oil
(6.25L). Claim using Sundry Code ‘ZZZ999’.

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SPECIAL TOOLS:
2017MY vehicles only
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest SDD Software Management Pack

WARRANTY:

NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is allocated
for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code 'H059', Option Code 'X', and all the
relevant SRO and parts information. The Option Code(s) that allows for the drive in/drive out allowance
may only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Use the Jaguar Land Rover claims submission system to
obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 January
2020 closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM CODE

OPTION CODE

DESCRIPTION

H059

X

Balance shaft assembly - Renew - F-PACE (X761)

12.49.16

9.1

H059

X

Balance shaft assembly - Renew - XE (X760; AWD)

12.49.16

9.2

H059

X

Balance shaft assembly - Renew - XE (X760; RWD)

12.49.16

7.9

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SRO

TIME (HOURS)

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PROGRAM CODE

OPTION CODE

DESCRIPTION

SRO

H059

TIME (HOURS)

X

Balance shaft assembly - Renew - XF (X260; AWD)

12.49.16

9.3

H059

X

Balance shaft assembly - Renew - XF (X260; RWD)

12.49.16

7.9

H059

X

Drive in/drive out

10.10.10

0.2

An allowance ($102.83 USD or local equivalent) has been provided to cover the cost of the engine oil
(6.25L). Claim using Sundry Code ‘ZZZ999’.
An allowance ($40.00 USD or local equivalent) has been provided to cover the cost of the differential oil
(1.0L). Claim using Sundry Code ‘ZZZ999’.
Normal Warranty policies and procedures apply.

SERVICE INFORMATION:

NOTES:
Diagnosis time must be performed under a separate claim, per the warranty terms and
conditions, and not as part of this Program.
The vehicle must be diagnosed correctly prior to performing this Program to avoid an incorrect
repair.
1

NOTE:
The engine build date is the first 6 characters (YY/MM/DD) of the engine serial number.

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

Locate and record the engine serial number.
2017MY vehicles only: if the engine build date (first 6 characters of the engine
serial number) is before 170817W0976204DTD (2017 August 17), go to Workshop
Procedure 'A'.
2018MY vehicles OR if the engine build date (first 6 characters of the engine serial
number) is or after 170817W0976204DTD (2017 August 17), go to Workshop
Procedure 'B'.

WORKSHOP PROCEDURE 'A':

CAUTION:
The Jaguar Land Rover-approved diagnostic tool (with the latest SDD Software Management Pack)
IDU2 application MUST be used to confirm the diagnosis to make sure a Turbocharger whine is not
evident.
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This Procedure is only for vehicles requiring the Jaguar Land Rover-approved diagnostic
equipment with Symptom Driven Diagnostics (SDD).
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle startup battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be performed; failure to do these steps may cause damage
to vehicle control modules.

NOTES:
Diagnosis time must be performed under a separate claim, per the warranty terms and
conditions, and not as part of this Program.
The vehicle must be diagnosed correctly prior to performing this Program to avoid an incorrect
repair.
1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup
battery.

2

NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with SDD153.06
Software Management Pack v298 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode if required.
Follow the on-screen prompts, allowing the diagnostic equipment to read the VIN and identify
the vehicle and initiating the data collect sequence.

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NOTE:
Perform the recommendations of the In-Line Diagnostic Unit 2 (IDU2) application (if required); do
not continue with this bulletin.
4

NOTE:
Perform the recommendations of the In-Line Diagnostic Unit 2 (IDU2) application (if
required); do not continue with this bulletin.
If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.
3 Select the following:
Powertrain - Engine system - Engine performance - Poor acceleration and lack
of power
4 Run and close the Datalogger tool to reveal the Extras tab.
5 Select the Extras tab.
6 From 'Recommendations' select Run to perform the 'Powertrain - In-line Diagnostic
Unit 2 (IDU2) diagnostic test - Turbocharger' option.
7 Follow the on-screen instructions until the application finishes successfully.
8 Switch the engine 'OFF'.
9 Go to the next Step.

5

Exit the current session.
1 If necessary, set the vehicle to 'Transit mode'.
2 Select the Session tab.
3 Select the Close session option.

6

Disconnect the diagnostic equipment and battery support unit from the vehicle.
1 If required, install the transit relay.

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Remove the alternator belt (see TOPIx Workshop Manual section 303-05: Accessory Drive Removal and Installation - Accessory Drive Belt).

8

Start the engine.
1 If the noise is evident, go to Workshop Procedure 'C'.
2 If the noise is not evident, perform secondary diagnosis.
3 Switch the engine 'OFF'.
4 Do not continue with this bulletin.

9

Install the alternator belt (see TOPIx Workshop Manual section 303-05: Accessory Drive Removal and Installation - Accessory Drive Belt).

WORKSHOP PROCEDURE 'B':

NOTES:
Diagnosis time must be performed under a separate claim, per the warranty terms and
conditions, and not as part of this Program.
The vehicle must be diagnosed correctly prior to performing this Program to avoid an incorrect
repair.
1

NOTE:
If a suitable recording device is not available, email [email protected] with the
vehicle: engine serial number, complete VIN, mileage, and repair history relating to
balance shaft.
Use a suitable device to record a sound file of the noise.
1 Start engine and run to optimum operating temperature.
2 With the recording device 3 feet from the left-side of the engine, raise and hold the
engine at 1,800 rpm for 30 seconds and then allow the engine to return to idle speed.

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Repeat this sub-step 2 additional times.
3 Email [email protected] with the following vehicle information:
Sound file;
Engine serial number;
Complete VIN;
Mileage; and
Repair history relating to balance shaft.
4 Wait for further instructions before continuing.

WORKSHOP PROCEDURE 'C':

NOTE:
This Workshop Procedure shall only be performed after receiving approval.
1

Replace the balance shaft assembly (see TOPIx Workshop Manual section 303-01A: Engine INGENIUM I4 2.0L Diesel - Removal and Installation - Balance Shaft Assembly).

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