NHTSA ID Number: 10146011
Manufacturer Communication Number: H059NAS2
TSB/Document Date: 2018-10-22
Summary
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
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H059NAS2 - Service Action: Balancer Shaft Whine | TOPIx
H059NAS2
TECHNICAL BULLETIN
10 AUG 2018
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
Changes are highlighted in blue
SECTION:
303-01A: Engine - INGENIUM I4 2.0L Diesel
SUBJECT/CONCERN:
Service Action: Balancer Shaft Whine
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
APPLICABILITY:
F-PACE (X761)
2017-2018
045080-099999
Solihull
INGENIUM I4 2.0L Diesel
F-PACE (X761)
2017
494996-499964
Solihull
INGENIUM I4 2.0L Diesel
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
APPLICABILITY:
F-PACE (X761)
2017-2018
880002-899997
Solihull
INGENIUM I4 2.0L Diesel
F-PACE (X761)
2018
240049-273746
Solihull
INGENIUM I4 2.0L Diesel
XE (X760)
2017
923882-978627
Solihull
INGENIUM I4 2.0L Diesel
XE (X760)
2017-2018
P10168-P30540
Castle Bromwich
INGENIUM I4 2.0L Diesel
XF (X260)
2017-2018
Y11889-Y61825
Castle Bromwich
INGENIUM I4 2.0L Diesel
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may
exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is
related to the engine balance shaft which requires remedial action with the least amount of delay.
ACTION:
Affected VINs will not be flagged in the Jaguar Land Rover claims submission system or TOPIx until the
following steps are complete:
a. Completion of accurate diagnosis in accordance with instructions in the Workshop Procedure.
b. Submission of information detailed in the Workshop Procedure to [email protected].
c. Receipt of confirmation vehicle has been added to this program and that repairs may commence.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in
this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection
(PDI) process but must have it completed prior to vehicle handover to the customer.
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PARTS:
NOTE:
Order only the expected percentage demand of parts identified.
F-PACE (X761) VEHICLES
DESCRIPTION
PART NO./SUNDRY
CODE
QTY./VALUE
EXPECTED PERCENTAGE
DEMAND
Balancer Shaft
JDE36994
2
100
JDE39481
1
100
Seal - Crankshaft Oil - Front
JDE38485
1
100
Sealer - Adhesive-Oil Pan/Engine
STC50550
1
100
Crankshaft damper bolt
JDE39146
4
100
Drive plate bolt
T2R15200
8
100
Plug - Oil Drain
AJ813202
1
100
Kit - Element & Gasket - Oil Filter
JDE37128
1
100
Gasket - High Pressure EGR to exhaust
manifold
AJ813342
2
100
AJ813345
1
100
DPF to intermediate exhaust gasket
T2H14088
1
100
DPF to intermediate exhaust nut
T2H2804
2
100
Torque converter to drive plate
C2D25075
4
100
Turbocharger to Catalyst Gasket
T2H11760
1
100
AC o-ring
T2R4991
2
100
AC o-ring
C2P24809
4
100
Halfshaft circlip
T4A12521
2
100
Halfshaft bolt
T2H9243
4
100
Differential Support bracket to sump seal
T4A18130
1
100
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DESCRIPTION
PART NO./SUNDRY
CODE
QTY./VALUE
EXPECTED PERCENTAGE
DEMAND
Brake Caliper bolt and Washers
T4A16359
4
100
Wheel hub nut
C2P12731
2
100
Track rod end to vertical link Nut
T4N8037
2
100
Stabilizer link nut, Front arm bush nut, wheel
knuckle nut
XR848057
6
100
Diff oil fill plug
T2H13852
1
100
Diff oil drain plug
T2H13851
1
100
Lower suspension arm Ball joint nut
T2H3159
2
100
T2H6322
2
100
Damper bracket bolt
T2H17786
2
100
Damper bracket bolt
C2P11385
2
100
ZZZ999
6.25
$102.83
Differential Oil
ZZZ999
1
$40.00
An allowance ($102.83 USD or local equivalent) has been provided to cover the cost of the engine oil
(6.25L). Claim using Sundry Code ‘ZZZ999’.
An allowance ($40.00 USD or local equivalent) has been provided to cover the cost of the differential oil
(1L). Claim using Sundry Code ‘ZZZ999’.
XE (X760), XF (X260) VEHICLES
DESCRIPTION
PART NO./SUNDRY
CODE
QTY./VALUE
EXPECTED PERCENTAGE
DEMAND
Balancer Shaft
JDE36994
2
100
Seal - Crankshaft Oil - Rear
JDE39481
1
100
Seal - Crankshaft Oil - Front
JDE38485
1
100
Sealer - Oil Pan/Engine
STC50550
1
100
Crankshaft damper bolt
JDE39146
4
100
Drive plate bolt
T2R15200
8
100
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- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
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TSB/Document ID: H059NAS2
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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