Service & Warranty Tip
Karma Automotive LLC
NUMBER: 01.01.16.0001.02

DATE: March 24, 2017

MODEL: All Variants
TITLE: TSS Case Process
PRIORITY: Vehicle Repairs
APPLICABILITY: All Variants
MARKET REGION: U.S., Canada, and Europe
PURPOSE: This tip is to clarify the process for requesting Technical and/or Parts Requests Cases that
are
required for the following scenarios:
• Warranty eligible CPO, PPP, parts warranty, regular warranty
• Vehicle out of warranty Seeking Goodwill consideration
• Service Bulletin requests TSS case submission (regardless of warranty status)
• Special Tool, Scan Tool, and Workshop Equipment (regardless of warranty status)
• High dollar claims involving: including but not limited to the following replacement(s) and/or Repair:
•
•
•
•
•
•

High Voltage battery repairs (regardless of warranty status)
RDM replacements and/or Repair
Traction Motors
Inverters (generator inverter and traction motor inverters)
Internal Combustion Engine
Headliner

*NOTE: A warranty claim that is submitted that has any of the above mentioned parts charged out, that
does not have a TSS case number provided in the claim may be rejected. It is imperative that the technician
contact Technical Service Support if there are any issues found with these parts. Serial Number Installed and
Serial Number Removed is required for each replacement and can be entered in the appropriate fields in both
the TSS Case and the Warranty Claim.

Technical Service Support is available Monday – Friday, 6:00am – 6:00pm PST and a TSS case can
be
submitted 24 hours a day, 7 days a week.
Please contact TSS by phone and press Option 3 (Tech Support):
Within U.S.: 855-865-2762
International: 01+949-629-7503
Or email to: [email protected]
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to an Authorized Karma Service Provider or
qualified service center. See your service provider for advice on whether your vehicle may benefit from the information contained within this document.
The information contained in the Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical
information. Please check with your Karma Automotive Service Provider that the bulletin you intend to use contains the latest available information.

Page 1 of 2

Printed: March 2017

Service & Warranty Tip
Karma Automotive LLC
NUMBER: 01.01.16.0001.02

DATE: March 24, 2017

MODEL: All Variants
TITLE: TSS Case Process

When submitting a TSS Case, always include a screenshot of the following:
Diagnostic Trouble Codes (DTC’s)
High Voltage Battery Live Data
Vehicle Health Check Screen (firmware level)
**High Voltage battery data is not required for non-powertrain related issues, but recommended.

Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to an Authorized Karma Service Provider or
qualified service center. See your service provider for advice on whether your vehicle may benefit from the information contained within this document.
The information contained in the Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical
information. Please check with your Karma Automotive Service Provider that the bulletin you intend to use contains the latest available information.

Page 2 of 2

Printed: March 2017