Loading...

NHTSA ID Number: 10145674

Manufacturer Communication Number: Communication 19

TSB/Document Date: 2018-10-15


Summary

Communication Toolkit for Dealers


Must provide proof of affected vehicle ownership (unexpired state registration or insurance card), sales agreement with customer signature showing rebate, claim
form with customer signature.
Submission deadline is sixty (60) days following the close of each monthly sales period.
13
Documentation must be submitted via the new AudieBay logo Incentive Claims Portal found on iAudi under, “Vehicle Sales & CPO -> AudieBay logo Incentive Claims Portal”.

AudieBay logo

Customer Outreach Program
July 3, 2018

to

July 31, 2018

Customer Outreach Program – Incentive Claims Portal
Claim Form A18UCOP2
This claim form and all supporting documentation must be submitted via the AudieBay logo Incentives Claims Portal.
1. REQUIRED: Proof of affected vehicle ownership with screen shot of confirmed eligibility from the
recall/campaign check tool on AudieBay logo USA website.
-AND2. REQUIRED: New vehicle sales agreement (Lease Contract or Buyer’s Order) with customer signature and proper
disclosures.
-AND3. REQUIRED: Claim Form with customer signature.
Check applicable customer incentive (only one):
Model Year

Eligible Models

Amount

2015 / 2016
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018

A3 / A6 / A7 / A8 / Q5 / Q7 TDI
A3 Sedan (incl. S3 & RS3)
A3 Cabriolet
A3 Sportback e-tron
A4 / S4
Allroad
A5 / S5 Coupe
A5 / S5 Cabriolet
A5 / S5 Sportback
A6 & S6
A7 / S7 & RS7
A8 & S8+
Q3
Q5 / SQ5
Q7
TT / TTS / TTRS Coupe & Roadster
R8

$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000

X

Customer Acknowledgement:
By signing below, the customer acknowledges that they have received the full benefit of the consumer incentive checked above.

__________________________________________________________________________________________________________
Customer Signature
Date
__________________________________________________________________________________________________________
Printed Name
Dealership Acknowledgement
By signing below, the dealership verifies that the customer is eligible under the terms of the Official Program Rules.

__________________________________________________________________________________________________________
Authorized Dealership Signature
Date
__________________________________________________________________________________________________________
Printed Name & Title
6 Digit Dealer Code

New VIN:
Claimed VIN:

14

Dealer Inventory Assistance Program
July 3, 2018 – July 31, 2018
Bulletin No: A18UINV1
AudieBay logo of America is announcing an inventory assistance program on select vehicles.
This program is designed to assist dealers that have select CPO and pre-owned vehicles in inventory
that are affected by recall action 19N4.

Model

MY12

MY13

MY14

MY15

MY16

MY17

A4

-

$425

$450

$450

$500

-

allroad

-

$425

$450

$450

$500

-

A5 2.0T Coupe & Cabriolet

-

$575

$575

$600

$675

$675

A6 2.0T

$550

$600

$600

$650

-

-

Q5 2.0T

-

$525

$550

$550

$650

$650

Fine Print:










Affected vehicles in dealer inventory are eligible for Inventory Assistance. This includes dealer owned CPO, pre-owned, AudiDirect.com purchases and vehicles takenin on trade. Dealers can confirm the eligibility of affected vehicles by entering the VIN in Recall/Service Campaign Lookup on AudiUSA.com.
The amounts listed in this program are designed to support dealer operating costs while CPO & pre-owned inventory is frozen for retail sale.
Vehicles acquired from an outside source (wholesale, auction, etc.) after May 16, 2018 are excluded from this program.
Any standard maintenance or repair work to these vehicles are the sole responsibility of the dealership.
A monthly payment will be made to mitigate costs associated with retaining the affected vehicles in the dealer’s used inventory until remedy parts are available.
Dealer must submit the official VIN list for all affected vehicles in inventory each month to receive reimbursement.
Documentation must be submitted by the 10th of the following month to AudiProgramEnrollment@audieBay logo.com.
o
Example: Vehicles in dealer stock during the month of June must be submitted using the official VIN claim form by July 10th to receive payment in July.
o
To qualify for inventory assistance, vehicles can be in dealer stock at any point of the preceding month to be eligible.
Dealership will be paid via EFT following submission and verification of all required documentation under this program.
AudieBay logo will validate each submitted VIN against their own internal records to confirm eligibility and reserves the right to audit a Dealer’s inventory to ensure that only
affected vehicles are being claimed. If determined a vehicle was not eligible under the terms of the program, the Dealer will be charged back for any transaction
found to be ineligible.
This program is NOT compatible with any other Dealer Inventory Assistance Programs.
15
AudieBay logo’s decisions are final in all matters relating to this incentive program. AudieBay logo has the right to amend or cancel this program at any time for any reason.

Dealer Inventory Assistance Program
July 3, 2018 – July 31, 2018
Bulletin No: A18UINV2
AudieBay logo of America is announcing an inventory assistance program on select vehicles.
This program is designed to assist dealers that have select new, CPO and pre-owned vehicles in
inventory that are affected by recall action 74D5.

New Vehicles
Model

Reimbursement

A6 / S6

1% of MSRP

A7 / S7 / RS7

1% of MSRP

CPO & pre-owned
Model

MY12

MY13

MY14

MY15

MY16

MY17

MY18

A6 / S6

$550

$600

$600

$650

$650

$700

$700

A7 / S7 / RS7

$650

$700

$700

$750

$750

$800

$800

Fine Print:










Affected vehicles in dealer inventory are eligible for Inventory Assistance. This includes dealer new, pre-owned, CPO, AudiDirect.com purchases and vehicles taken-in
on trade. Dealers can confirm the eligibility of affected vehicles by entering the VIN in Recall / Service Campaign Lookup on AudiUSA.com.
The amounts listed in this program are designed to support dealer operating costs while CPO & pre-owned inventory is frozen for retail sale.
Vehicles acquired from an outside source (wholesale, auction, etc.) after June 11, 2018 are excluded from this program.
Any standard maintenance or repair work to these vehicles are the sole responsibility of the dealership.
A monthly payment will be made to mitigate costs associated with retaining the affected vehicles in the dealer’s used inventory until remedy parts are available.
Dealer must submit the official VIN list for all affected vehicles in inventory each month to receive reimbursement.
Documentation must be submitted by the 10th of the following month to AudiProgramEnrollment@audieBay logo.com.
o
Example: Vehicles in dealer stock during the month of June must be submitted using the official VIN claim form by July 10th to receive payment in July.
o
To qualify for inventory assistance, vehicles can be in dealer stock at any point of the preceding month to be eligible.
Dealership will be paid via EFT following submission and verification of all required documentation under this program.
AudieBay logo will validate each submitted VIN against their own internal records to confirm eligibility and reserves the right to audit a Dealer’s inventory to ensure that only
affected vehicles are being claimed. If determined a vehicle was not eligible under the terms of the program, the Dealer will be charged back for any transaction
found to be ineligible.
This program is NOT compatible with any other Dealer Inventory Assistance Programs.
16
AudieBay logo’s decisions are final in all matters relating to this incentive program. AudieBay logo has the right to amend or cancel this program at any time for any reason.











17

18

2018 AudieBay logo A.C.E. Program – Objectives
Non-Participating
Objective Calculation

Performer Level

Champion Level

Objective calculated quarterly based on all Dealer’s active scheduled maturities1

Required Achievement of
Overall Objective

Less than 60%

60% - 79.9%

80% or greater

Required Achievement of
Vehicle Group Objectives

Less than 50%

50% or greater

50% or greater

Vehicle Groups

Vehicle Group2:
A6, A7, A8, Q7, R8

Vehicle Group2:
A6, A7, A8, Q7, R8

Eligible Purchases

AudiDirect.com Off-Lease/Balloon Vehicles
AudiDirect.com Company Vehicles
Customer Lease Buyouts on AudiDirect.com
All active accounts are eligible for credit toward your quarterly objectives regardless of
maturity date

CPO Purchase Bonus
(AudieBay logo New Vehicle Margin
& Bonus Program)

Not Earned

Earned

1 19N4 & 74D5 impacted maturities have been removed from Q3 2018 objectives.
2 S, RS, Avant and Cabriolet models qualify at corresponding base model level.

2018 AudieBay logo A.C.E. Program – Pricing & Bonus Achievement

Pricing
(Grounded Vehicles)

Non-Participating

Performer Level

Champion Level

Market-Based Pricing3

Market-Based Pricing3

Lesser of Market-Based
Pricing3
or Residual Value4

Pricing

Market-Based Pricing3

(Non-Grounded Vehicles)

CPO Sales Bonus5

$0

$250

$500

A.C.E.
DSP Stretch Bonus6

$0

$125

$250

Company Vehicles

Access to company
vehicles on Iteration 3

Preferred Access to company
vehicles on Iteration 1-2

Preferred Access to company
vehicles on Iteration 1-2

(Paid mid-month of the following
month)

3 Market-Based Pricing is comprised of data from, but not limited to, the following sources: AFS Auctions, AudiDirect.com Sales, and
MMR. Additional pricing considerations include, but are not limited to, mileage and vehicle condition.
4 Residual value plus any outstanding customer obligations.
5 The CPO Sales Bonus is earned on AudiDirect.com purchases that are subsequently enrolled as CPO then sold and reported as CPO
(KOS 6) via OMD Web. CPO Sales Bonus payout amounts are based upon a Dealer’s current AudieBay logo Certified Excellence (A.C.E.) reward
level (Performer or Champion) and program bonus structure at the time of the CPO retail sale.
6 A.C.E. DSP Stretch Bonus is earned on AudiDirect.com purchased units that are subsequently sold as CPO and reported as CPO (KOS
6). Requirement to meet CPO DSP Stretch target to earn bonus has been removed in Q3 2018 due to 19N4 & 74D5 recalls.

19

Q3 2018 A.C.E. Program Announcements
Bulletin#: A1807-516INF
Effective Date: 07/03/2018 – 10/01/2018

Q3 2018 A.C.E. Program Overview:
› All lease and premier purchase (balloon note), and company vehicles will be made available
for purchase on AudiDirect.com (from account funding through account closure) and count
towards the quarterly purchase objectives
Performer
Champion
Level
Level
Overall Purchase Requirement
60%
80%
Vehicle Group Purchase Requirement
50%
50%




Vehicle group includes A6, A7, A8, Q7, R8 and all variants
CPO Sales Bonus (KOS-6)
› Champion level dealers - $500 bonus
› Performer level dealers - $250 bonus
19N4 and 74D5 maturities will be removed from quarterly purchase objectives in Q3 2018
19N4 and 74D5 maturities will only be made available for grounding dealer purchase
All Champion level dealers will receive the DSP Stretch Bonus regardless of attainment in
Q3 due to the recalls
All Performer level dealers will receive the DSP Stretch Bonus regardless of attainment in
Q3 due to the recalls

A.C.E. Dealer Sales Plan (DSP) Stretch Bonus on Eligible Purchases: Dealers that reach quarterly
DSP “stretch” CPO sales plan earn a bonus. 2018 Dealer Sales Plans will be distributed by your Area
Teams.


In Q3 2018 and while 19N4 and 74D5 stop sales are in effect, AudieBay logo Champion level Dealers
will receive the $250 DSP Stretch Bonus on eligible CPO sales regardless of DSP Stretch
attainment; Performer level Dealers will receive the $125 DSP Stretch Bonus
All units purchased on AudiDirect and reported as KOS-6 sales will pay-out in the month
following the end of the quarter upon achieving the “stretch” objective
Vehicles purchased through AudiDirect in 2017 and subsequently reported as KOS-6 in
2018 will be eligible for the CPO Sales Bonus and the DSP Bonus when achieving the
“stretch” objective

There are not any dealers who qualify for the Cap Addendum in Q3 based on the removal of
19N4 and 74D5 maturities.
Contact your appropriate AFS field representative or AFS Remarketing Dealer Services at 877-5576824 with any questions.
AFS Remarketing Dealer Services
Phone: 877-557-6824
Monday – Friday 9:00 am – 8:00 pm EST
Saturday – 11:00 am – 3:00 pm EST

20

12

SaleBestseller No. 1
Autel Scanner MaxiCOM MK900BT, 2026 MK900-BT V2.0 Bidirectional Diagnostic Tool, 8in Up of MK900 MX900 MK808S MK808BT MX808S MK808Z, 3000+ Active Tests, 40+ Service, CAN-FD&DOIP, All System, FCA 11 OS
  • 💯【Conta.ct us for Support Directly】If you met any...
  • 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
  • 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
  • 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
  • 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
SaleBestseller No. 2
Autel Professional OBD2 Scanner AL319 Code Reader, Enhanced Check and Reset Engine Fault Code, Live Data, Freeze Frame, CAN Car Diagnostic Scan Tools for All OBDII Vehicles After 1996, 2026 Upgraded
  • 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
  • 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
  • 【FOR END USER & DIYERS】 This error code reader AL319 is...
  • 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
  • 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...

Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API


 


If the PDF is very large, it may not load in the preview below.

Download PDF [1.52 MB]


Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.

If the TSB PDF does not show, download or view it on the NHTSA Website.

Click on the (+) Plus Sign

Then Click on Associated Document(s)


Search NHTSA Database for Recalls

View Latest Recalls


Search NHTSA Database for Vehicle Investigations

View Latest Vehicle Investigations


Search NHTSA Database for Vehicle Complaints

View Latest Vehicle Complaints


TSB/Document ID: Communication 19

Replacement Service Bulletin Number:

MFR Communication Date: 2018-07-19

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

MFR Component System:

MFR Component Subsystem:


Previous TSB

Next TSB



SaleBestseller No. 1
Launch OBD2 Scanner CRP123X V3.0 Elite, 2026 Lifetime Free WiFi Update Scan Tool, FCA SGW, CANFD&DoIP, SAS/Throttle/Brake/BMS/D-P-F/Oil/ABS Service Multi Systems Car Scanner, Battery Test, Auto VIN
  • [Newly Added in 2026: 7 Reset Functions] The 2026 new version of the OBD2 scanner diagnostic tool CRP123X V3.0 Elite has new special functions for F.REE: Throttle Ad.aptation, Oil/SAS/BMS/Brake Reset, D-P.F Re.generation and ABS Service. Before you visit a mechanic, launch obd2 Scanner CRP123X Elite can perform a more in-depth diagnosis of the car system and provide accurate data within minutes. What's more, the list of compatible models has been expanded. Upgrading frequency is regular, occurring monthly even weekly.
  • 🔥[FCA AutoAuth + CAN FD & DoIP] As an upgraded version of the LAUNCH CRP123X/CRP129X, FOXWELL NT614, and ANCEL FX2000, The Newest LAUNCH CRP123X V3.0 auto diagnostic scanner supports the following new protocols: CAN-FD for 2020 and newer G.M and ChryslereBay logo models, as well as DoIP for V.olvo, Land RovereBay logo/JaguareBay logo, and B.MW F/G chassis. With integrated AutoAuth, you can diagnose 2018 and newer FCAeBay logo cars equipped with S.GW. Note: CAN-FD and DoIP protocols require an additional obd2 cable. *Menus vary by make, model, and year of gasoline or diesel engine vehicle. Email us your VIN data.
  • 🔥[No extra software fee. Works on 90 vehicle brands.] Most OBD2 scanners work with vehicles manufactured after 2001. However, the LUNCH OBD2 scanner is compatible with OBDII-equipped vehicles built after 1996 and works with more than 90 vehicle brands. One-click lifetime updates over WIFI 2.4&5.0Ghz keep the car software current and ensure constant coverage additions, diagnose vehicles from 1996 to 2026 with a massive global database. Android 8.1 ensures lightning-fast boot-up and processing.
  • [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABS, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X V3.0 to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership. Generate vehicle health reports with one click and share them via email over Wi-Fi to help avoid blind maintenance. And will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
  • [Multiple Display of Live Data + DTC Code Definition Explanation] Launch car tools show real-time data of oil temp, pressure, transmission temp, engine speed, coolant temperature, you will know which car part is abnormal. Data can be shown in a single, multi- graph, and merge two graphs for analysis(or 4-in-1 merged waveform graph),you can save, share, print, or email the overall inspection report for easier analysis.🔥Code Search,DTC Library provide massive information. Inbuilt “Feedback” module provides customized repair suggestions from our certified professionals.
SaleBestseller No. 2
LAUNCH OBD2 Scanner CRP123I V3.0 Elite, 2026 Lifetime Free WiFi Update Scan Tool, FCA SGW, CANFD&DoIP, SAS/Throttle/Brake/BMS/DPF/Oil/ABS Service Multi Systems Car Scanner, Battery Test, Auto VIN
  • 【2026 UPGRADED VERSION, NEW CHIPS, ADD MORE FUNCTIONS, No Extra Software Fee】Faster! The 2026 CRP123I V3.0 car diagnostic scanner has a new processor✅Android 8.1, 2+64GB of memory, 5-inch touchscreen (720P), 6100mAh rechargeable batteryFCAeBay logo SGW, New Protocol CANFD & DoIP✅Work with BST360 Battery Tester & i-TPMS Tire Pressure Detector Tool(Purchase Separately)✅2.4&5GHz dual WiFi,One-touch Lifetime Free update for 100+ Global brands(1996-2026),help you access,diagnose and fix more vehicles faster,upgrade of CRP123I V2.0.
  • 【Newly Added 7 RESET FUNCTIONS】+ 【BATTERY VOLTAGE TEST】2026 New Ver. scan tool CRP123I V3.0 ADDS NEW SPECIAL FUNCTIONS-Throttle Adaptation,Oil Reset,SAS Reset,ABS Bleeding,BMS Reset,EPB Reset, DPF Regeneration,to maintain your vehicle system safely and efficiently.Graphing the battery voltage easier and more intuitive for the real-time monitors to check.It does not only reveal what error codes your car is producing,but also erase your vehicle's check engine light after the problem is fixed.
  • 【Multi System Diagnostic Tool】LAUNCH CRP123I V3.0 obd2 scanner check ABS/SRS/AT/ENG systems &10 OBD2 modes, read/clear fault codes,Online Google Search, 4 IN 1 Graphing.Store and playback of dynamic data stream help to quick analysis and diagnosis. Generate vehicle health reports with one click and share them with your email via Wifi which helps avoid blind maintenance. CRP123I costs less, in the long run, saving you up to $2000 each year.
  • 【Lifetime Free Update + FCAeBay logo SGW +CAN FD & DoIP】This scan tool features One-click wifi update and fre e for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin,facilitate accurate diagnosis and provide useful information.Besides,CRP123I V3.0 support AutoAuth for FCAeBay logo SGW,For 2017 and later FCAeBay logo Vehicles with Secure Gateway Module (SGW);New Protocol CANFD & DoIP cover more newer car and boost 4X faster data transfer(need extra adapters).
  • 【Cover 10000+ Models & 100+ Car Brands】CRP123I V3.0 Elite code reader for cars and trucks is capable of diagnosing fault codes on more than 10000+ vehicles from 1996 to 2026 and 90+ car makes worldwide. Support almost all 12V OBDII cars such as SUVs, minivans, light-duty trucks, etc. It's an excellent tool for all types of mechanics from novice to pros. NOTICE: Compatibility will vary on vehicles' model and year, pls reach us via Q&A/message before purchase.
SaleBestseller No. 3
Launch X431 PRO3 V+ Elite, 2026 SmartlinkC 2.0 Bidirectional Scan Tool with J2534 Portocol, HD Trucks Scanner, 10.1 inch, Topology Map, 60+Service, Online Code, CANFD/DoIP/D-PDU, FCA, 2 Yrs Update
  • [2026 X431 PRO3 V+ Elite] A great value for the X431 series that differs from similar diagnostic tools by adding: 1) J2534 protocol for over $800 in savings; 2) CANFD/DOIP support for enhanced communications; 3) Configuration of over $900 worth of HD(heavy truck) modules, needed purchase HD diagnostic software by HD vehicle model for use.; 4) A 10.1 inch Gorilla screen with 1280*800 resolution and 80% more touch screen sensitivity
  • [J2534 Protocol Scan Tool] The J2534 Direct Access Device can be used as a factory scanning tool at no cost to you, saving you over $2,000. You can easily expand your ECU protocol capabilities for ToyotaeBay logo, HondaeBay logo, VWeBay logo, BMWeBay logo, FordeBay logo, GM, ChryslereBay logo, Mercedes-BenzeBay logo and more. The LAUNCH X431 PRO3 V+ ELITE Scan Tool is equipped with the newly upgraded smartlinkC V2.0. smartLinkC is a communication interface that supports the J2534 specification. It can also be used as a J2534 PassThru device to implement the J2534 protocol with a PC that has OEM diagnostic software installed.The J2534 protocol is the only way to solve problems ranging from drivability and power loss to poor fuel economy
  • [Top Hardware Configuration, Upgraded Version of V+] LAUNCH Diagnostic Scanner adopts Android 10.0 OS; CPU is 4-core processor with 2.0 GHz, which greatly improves the speed of running multi-tasks. 2.4GHz/5GHz; 6300mAh/7.6V ultra-large capacity battery; 10.1 inch Gorilla screen, sunlight readable, 8MP camera; Auto VIN; 4GB+64GB storage; 20x transfer rate to save more vehicle files and customer data; New TYPE A interface to connect expansion tools such as oscilloscopes, sensors, etc.; Supports more than 25 software languages such as EN, DE, FR, SP and JP
  • [60+ Reset 3000+ Active Test] Full Bi-Directional Scan Tool quickly detects problems and guides repairs based on the response of actuators such as air conditioning clutches, windows, doors, mirrors and more. With the touch of a finger, you can easily send command signals from the scanner to a variety of modular actuators, testing component integrity and functionality in minutes or even seconds to determine if a replacement or repair is needed. In addition, the machine enjoys 60+ special services such as oil reset, ABS brake bleed, EPB, SAS, BMS, suspension, injector reset and more, and undergoes rigorous field testing to ensure availability
  • [Unrivaled Coverage, Over 200 Vehicle Brands] LAUNCH X431 PRO3 V+ Elite Automotive Scanner is suitable for over 200 vehicle brands, including commercial vehicles and new energy vehicles. This professional car scanner supports: 1) J2534/D-PDU protocol for HD trucks; DoIP/CANFD for Land RovereBay logo/JaguareBay logo, BMWeBay logo F/G chassis, GM, etc.; 2) FCAeBay logo Autoauth, covering 2018+ ChryslereBay logo/DodgeeBay logo/FiateBay logo, etc. New/old models, all covered. Includes frequently updated vehicle software and car coverage for faster support of other new models

Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API


 


This product presentation was made with AAWP plugin.

Share to...