NHTSA ID Number: 10145674
Manufacturer Communication Number: Communication 19
TSB/Document Date: 2018-10-15
Summary
Communication Toolkit for Dealers
Must provide proof of affected vehicle ownership (unexpired state registration or insurance card), sales agreement with customer signature showing rebate, claim
form with customer signature.
Submission deadline is sixty (60) days following the close of each monthly sales period.
13
Documentation must be submitted via the new Audi
Incentive Claims Portal found on iAudi under, “Vehicle Sales & CPO -> Audi
Incentive Claims Portal”.
Customer Outreach Program
July 3, 2018
to
July 31, 2018
Customer Outreach Program – Incentive Claims Portal
Claim Form A18UCOP2
This claim form and all supporting documentation must be submitted via the Audi
Incentives Claims Portal.
1. REQUIRED: Proof of affected vehicle ownership with screen shot of confirmed eligibility from the
recall/campaign check tool on Audi
USA website.
-AND2. REQUIRED: New vehicle sales agreement (Lease Contract or Buyer’s Order) with customer signature and proper
disclosures.
-AND3. REQUIRED: Claim Form with customer signature.
Check applicable customer incentive (only one):
Model Year
Eligible Models
Amount
2015 / 2016
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
2017 / 2018
A3 / A6 / A7 / A8 / Q5 / Q7 TDI
A3 Sedan (incl. S3 & RS3)
A3 Cabriolet
A3 Sportback e-tron
A4 / S4
Allroad
A5 / S5 Coupe
A5 / S5 Cabriolet
A5 / S5 Sportback
A6 & S6
A7 / S7 & RS7
A8 & S8+
Q3
Q5 / SQ5
Q7
TT / TTS / TTRS Coupe & Roadster
R8
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
$2,000
X
Customer Acknowledgement:
By signing below, the customer acknowledges that they have received the full benefit of the consumer incentive checked above.
__________________________________________________________________________________________________________
Customer Signature
Date
__________________________________________________________________________________________________________
Printed Name
Dealership Acknowledgement
By signing below, the dealership verifies that the customer is eligible under the terms of the Official Program Rules.
__________________________________________________________________________________________________________
Authorized Dealership Signature
Date
__________________________________________________________________________________________________________
Printed Name & Title
6 Digit Dealer Code
New VIN:
Claimed VIN:
14
Dealer Inventory Assistance Program
July 3, 2018 – July 31, 2018
Bulletin No: A18UINV1
Audi
of America is announcing an inventory assistance program on select vehicles.
This program is designed to assist dealers that have select CPO and pre-owned vehicles in inventory
that are affected by recall action 19N4.
Model
MY12
MY13
MY14
MY15
MY16
MY17
A4
-
$425
$450
$450
$500
-
allroad
-
$425
$450
$450
$500
-
A5 2.0T Coupe & Cabriolet
-
$575
$575
$600
$675
$675
A6 2.0T
$550
$600
$600
$650
-
-
Q5 2.0T
-
$525
$550
$550
$650
$650
Fine Print:
•
•
•
•
•
•
•
•
•
•
•
Affected vehicles in dealer inventory are eligible for Inventory Assistance. This includes dealer owned CPO, pre-owned, AudiDirect.com purchases and vehicles takenin on trade. Dealers can confirm the eligibility of affected vehicles by entering the VIN in Recall/Service Campaign Lookup on AudiUSA.com.
The amounts listed in this program are designed to support dealer operating costs while CPO & pre-owned inventory is frozen for retail sale.
Vehicles acquired from an outside source (wholesale, auction, etc.) after May 16, 2018 are excluded from this program.
Any standard maintenance or repair work to these vehicles are the sole responsibility of the dealership.
A monthly payment will be made to mitigate costs associated with retaining the affected vehicles in the dealer’s used inventory until remedy parts are available.
Dealer must submit the official VIN list for all affected vehicles in inventory each month to receive reimbursement.
Documentation must be submitted by the 10th of the following month to AudiProgramEnrollment@audi
.com.
o
Example: Vehicles in dealer stock during the month of June must be submitted using the official VIN claim form by July 10th to receive payment in July.
o
To qualify for inventory assistance, vehicles can be in dealer stock at any point of the preceding month to be eligible.
Dealership will be paid via EFT following submission and verification of all required documentation under this program.
Audi
will validate each submitted VIN against their own internal records to confirm eligibility and reserves the right to audit a Dealer’s inventory to ensure that only
affected vehicles are being claimed. If determined a vehicle was not eligible under the terms of the program, the Dealer will be charged back for any transaction
found to be ineligible.
This program is NOT compatible with any other Dealer Inventory Assistance Programs.
15
Audi
’s decisions are final in all matters relating to this incentive program. Audi
has the right to amend or cancel this program at any time for any reason.
Dealer Inventory Assistance Program
July 3, 2018 – July 31, 2018
Bulletin No: A18UINV2
Audi
of America is announcing an inventory assistance program on select vehicles.
This program is designed to assist dealers that have select new, CPO and pre-owned vehicles in
inventory that are affected by recall action 74D5.
New Vehicles
Model
Reimbursement
A6 / S6
1% of MSRP
A7 / S7 / RS7
1% of MSRP
CPO & pre-owned
Model
MY12
MY13
MY14
MY15
MY16
MY17
MY18
A6 / S6
$550
$600
$600
$650
$650
$700
$700
A7 / S7 / RS7
$650
$700
$700
$750
$750
$800
$800
Fine Print:
•
•
•
•
•
•
•
•
•
•
•
Affected vehicles in dealer inventory are eligible for Inventory Assistance. This includes dealer new, pre-owned, CPO, AudiDirect.com purchases and vehicles taken-in
on trade. Dealers can confirm the eligibility of affected vehicles by entering the VIN in Recall / Service Campaign Lookup on AudiUSA.com.
The amounts listed in this program are designed to support dealer operating costs while CPO & pre-owned inventory is frozen for retail sale.
Vehicles acquired from an outside source (wholesale, auction, etc.) after June 11, 2018 are excluded from this program.
Any standard maintenance or repair work to these vehicles are the sole responsibility of the dealership.
A monthly payment will be made to mitigate costs associated with retaining the affected vehicles in the dealer’s used inventory until remedy parts are available.
Dealer must submit the official VIN list for all affected vehicles in inventory each month to receive reimbursement.
Documentation must be submitted by the 10th of the following month to AudiProgramEnrollment@audi
.com.
o
Example: Vehicles in dealer stock during the month of June must be submitted using the official VIN claim form by July 10th to receive payment in July.
o
To qualify for inventory assistance, vehicles can be in dealer stock at any point of the preceding month to be eligible.
Dealership will be paid via EFT following submission and verification of all required documentation under this program.
Audi
will validate each submitted VIN against their own internal records to confirm eligibility and reserves the right to audit a Dealer’s inventory to ensure that only
affected vehicles are being claimed. If determined a vehicle was not eligible under the terms of the program, the Dealer will be charged back for any transaction
found to be ineligible.
This program is NOT compatible with any other Dealer Inventory Assistance Programs.
16
Audi
’s decisions are final in all matters relating to this incentive program. Audi
has the right to amend or cancel this program at any time for any reason.
17
18
2018 Audi
A.C.E. Program – Objectives
Non-Participating
Objective Calculation
Performer Level
Champion Level
Objective calculated quarterly based on all Dealer’s active scheduled maturities1
Required Achievement of
Overall Objective
Less than 60%
60% - 79.9%
80% or greater
Required Achievement of
Vehicle Group Objectives
Less than 50%
50% or greater
50% or greater
Vehicle Groups
Vehicle Group2:
A6, A7, A8, Q7, R8
Vehicle Group2:
A6, A7, A8, Q7, R8
Eligible Purchases
AudiDirect.com Off-Lease/Balloon Vehicles
AudiDirect.com Company Vehicles
Customer Lease Buyouts on AudiDirect.com
All active accounts are eligible for credit toward your quarterly objectives regardless of
maturity date
CPO Purchase Bonus
(Audi
New Vehicle Margin
& Bonus Program)
Not Earned
Earned
1 19N4 & 74D5 impacted maturities have been removed from Q3 2018 objectives.
2 S, RS, Avant and Cabriolet models qualify at corresponding base model level.
2018 Audi
A.C.E. Program – Pricing & Bonus Achievement
Pricing
(Grounded Vehicles)
Non-Participating
Performer Level
Champion Level
Market-Based Pricing3
Market-Based Pricing3
Lesser of Market-Based
Pricing3
or Residual Value4
Pricing
Market-Based Pricing3
(Non-Grounded Vehicles)
CPO Sales Bonus5
$0
$250
$500
A.C.E.
DSP Stretch Bonus6
$0
$125
$250
Company Vehicles
Access to company
vehicles on Iteration 3
Preferred Access to company
vehicles on Iteration 1-2
Preferred Access to company
vehicles on Iteration 1-2
(Paid mid-month of the following
month)
3 Market-Based Pricing is comprised of data from, but not limited to, the following sources: AFS Auctions, AudiDirect.com Sales, and
MMR. Additional pricing considerations include, but are not limited to, mileage and vehicle condition.
4 Residual value plus any outstanding customer obligations.
5 The CPO Sales Bonus is earned on AudiDirect.com purchases that are subsequently enrolled as CPO then sold and reported as CPO
(KOS 6) via OMD Web. CPO Sales Bonus payout amounts are based upon a Dealer’s current Audi
Certified Excellence (A.C.E.) reward
level (Performer or Champion) and program bonus structure at the time of the CPO retail sale.
6 A.C.E. DSP Stretch Bonus is earned on AudiDirect.com purchased units that are subsequently sold as CPO and reported as CPO (KOS
6). Requirement to meet CPO DSP Stretch target to earn bonus has been removed in Q3 2018 due to 19N4 & 74D5 recalls.
19
Q3 2018 A.C.E. Program Announcements
Bulletin#: A1807-516INF
Effective Date: 07/03/2018 – 10/01/2018
Q3 2018 A.C.E. Program Overview:
› All lease and premier purchase (balloon note), and company vehicles will be made available
for purchase on AudiDirect.com (from account funding through account closure) and count
towards the quarterly purchase objectives
Performer
Champion
Level
Level
Overall Purchase Requirement
60%
80%
Vehicle Group Purchase Requirement
50%
50%
›
›
›
›
›
›
Vehicle group includes A6, A7, A8, Q7, R8 and all variants
CPO Sales Bonus (KOS-6)
› Champion level dealers - $500 bonus
› Performer level dealers - $250 bonus
19N4 and 74D5 maturities will be removed from quarterly purchase objectives in Q3 2018
19N4 and 74D5 maturities will only be made available for grounding dealer purchase
All Champion level dealers will receive the DSP Stretch Bonus regardless of attainment in
Q3 due to the recalls
All Performer level dealers will receive the DSP Stretch Bonus regardless of attainment in
Q3 due to the recalls
A.C.E. Dealer Sales Plan (DSP) Stretch Bonus on Eligible Purchases: Dealers that reach quarterly
DSP “stretch” CPO sales plan earn a bonus. 2018 Dealer Sales Plans will be distributed by your Area
Teams.
›
›
›
In Q3 2018 and while 19N4 and 74D5 stop sales are in effect, Audi
Champion level Dealers
will receive the $250 DSP Stretch Bonus on eligible CPO sales regardless of DSP Stretch
attainment; Performer level Dealers will receive the $125 DSP Stretch Bonus
All units purchased on AudiDirect and reported as KOS-6 sales will pay-out in the month
following the end of the quarter upon achieving the “stretch” objective
Vehicles purchased through AudiDirect in 2017 and subsequently reported as KOS-6 in
2018 will be eligible for the CPO Sales Bonus and the DSP Bonus when achieving the
“stretch” objective
There are not any dealers who qualify for the Cap Addendum in Q3 based on the removal of
19N4 and 74D5 maturities.
Contact your appropriate AFS field representative or AFS Remarketing Dealer Services at 877-5576824 with any questions.
AFS Remarketing Dealer Services
Phone: 877-557-6824
Monday – Friday 9:00 am – 8:00 pm EST
Saturday – 11:00 am – 3:00 pm EST
20
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TSB/Document ID: Communication 19
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
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