Service Action
Code: 58D6
Subject
Release Date
Affected Vehicles

Owner’s Manual – Rear Door Child Safety Lock Information
July 20, 2018
U.S.A. & CANADA:

Certain 2018 MY Audi Q5

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

The rear door child safety lock information was not included in the owner’s manual supplied
with certain 2018 model year Audi Q5 vehicles.

Corrective Action

A replacement owner manual will be mailed directly to all affected owners, and this service
action will then be closed in ELSA for those vehicles.

Parts Information

Our records indicate there are no affected vehicles in new vehicle inventory. Should you need
a manual to support a pre-owned or CPO vehicle showing this campaign open, one can be
ordered through the Technical Literature Ordering Center on www.accessaudi.com. Please
have the VIN available when you place your order.

Code Visibility

On or about July 20, 2018, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about July 20, 2018, this campaign code will show open on affected vehicles in Elsa.
On or about July 20, 2018, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.

Owner Notification

Owner notification will take place in July 2018. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2019. Repairs must be performed on or before this
date to be eligible for payment.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 1 of 8

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

58D6

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
FY
Install owner’s manual
Labor operation:

5817 19 99

10 T.U.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 2 of 8

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 58D6 – Owner’s Manual
Certain 2018 Model Year Audi Q5

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2018 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

The rear door child safety lock information was not included in the owner’s manual
supplied with certain 2018 model year Audi Q5 vehicles.

What we would like you Enclosed with this letter please find an updated owner’s manual that contains the rear
to do.
door child safety lock information. Please keep this new owner’s manual in your vehicle
for future reference, and you may discard the old one.
Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If you have any questions about this communication, please contact Audi Customer
Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 3 of 8

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Service Action 58D6 – Owner’s Manual
Certain 2018 Model Year Audi Q5

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2018 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

The rear door child safety lock information was not included in the owner’s manual
supplied with certain 2018 model year Audi Q5 vehicles.

What we would like you Enclosed with this letter please find an updated owner’s manual that contains the rear
to do.
door child safety lock information. Please keep this new owner’s manual in your vehicle
for future reference, and you may discard the old one.
Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If you have any questions about this communication, please contact Audi Customer
Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our
“Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 4 of 8

Campaign Work Procedure

58D6 Service Action

Required Parts
U.S. Dealers
Quantity
1

Part Number

Part Description

80A.012.721.BB

Owner’s Manual – English

Canadian Dealers
Quantity
1

Part Number

Part Description

80A.012.721.BB

Owner’s Manual – English
-AND/OR-

1

80A.012.742.BB

Owner’s Manual – French

Owner’s manuals can be ordered through the Technical Literature Ordering Center on www.accessaudi.com

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 5 of 8

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 6 of 8

Section B – Repair Procedure

•

Remove and discard old owner’s manual.

U.S. Dealers:
•

Install new English owner’s manual in glove
compartment.

Part Number

Part Description

80A.012.721.BB

Owner’s Manual – English

Canadian Dealers:
•

Install new English AND French owner’s
manuals in glove compartment.

Part Number

Part Description

80A.012.721.BB

Owner’s Manual – English
-AND/OR-

80A.012.742.BB

Owner’s Manual – French

Proceed to Section C.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 7 of 8

Section C – Campaign Completion Stamp
•

Once the campaign has been completed,
the technician should stamp the repair
order.

•

Stamps are available for ordering through
the Compliance Label Ordering Portal.

•

Proceed to Section D.

Item#: AUD4927ENG

-OR-

Item # AUD4927FRE

Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2018

58D6 Page 8 of 8