Emissions Recall
Code: 23V2
Subject
Release Date
Affected Vehicles

3.0L TDI Engine – Emissions System Modification
July 26, 2018
U.S.A.:

2011-2012 MY Audi Q7 3.0L TDI Generation 1.2

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

3.0 TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are
not permitted by emissions regulations.

Corrective Action

Install updated engine control module (ECM) software, transmission control module (TCM)
software and hardware to bring affected vehicles into regulatory compliance.

Code Visibility

On or about July 26, 2018, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports. A list will not be posted for dealers who
do not have any affected vehicles. The campaign code will show open on affected vehicles in
Elsa and affected vehicles will be identified with this campaign code in the VIN Lookup tool at
www.audiusa.com.

Owner Notification

Owner letter examples are included in this bulletin for your reference. Owner notification will
take place on or about July 26, 2018.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. All Rights Reserved.
July 2018

23V2 Page 1 of 32

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

23V2

Damage Code

0099

Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

002
Sold vehicle: 7 10
Mark Gen 1.2 Kit* as causal
Do not claim vehicle wash/loaner under this action
01
Install 3.0L Gen 1.2 Kit, install Glow Plug with Combustion Chamber Pressure Sensor,
install NOx Sensor (MY 2011), Top off AdBlue and ***Fuel tank, and **install a
supplemental Vehicle Emissions Control Information label and TDI Recall Proof of
Completion Label.
***Fuel must be claimed according to Warranty Circular AWA 18-13.
MY 2011:
Labor operation: 2360 25 99
Quantity
1
1
Up to 23.0L

Part Number
4L0298099AX
059907807R
See ETKA

255 T.U.
Description
*Gen 1.2 Kit
NOx Sensor
AdBlue

**Labels are sent free of charge. They cannot be charged to this campaign.

Criteria I.D.

02
Install 3.0L Gen 1.2 Kit, install Glow Plug with Combustion Chamber Pressure Sensor,
Top off AdBlue and ***Fuel tank, and **install a supplemental Vehicle Emissions
Control Information label and TDI Recall Proof of Completion Label.
***Fuel must be claimed according to Warranty Circular AWA 18-13.
MY 2012:
Labor operation: 2360 26 99
Quantity
1
Up to 23.0L

Part Number
4L0298099AX
See ETKA

245 T.U.
Description
*Gen 1.2 Kit
AdBlue

**Labels are sent free of charge. They cannot be charged to this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
July 2018

23V2 Page 2 of 32

Campaign Work Procedure

23V2 Emissions Recall

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Kit

Part Number
4L0 254 400 AX

4L0 298 099 AX
Gen 1.2 Kit
All vehicles

7L5 253 115 C
1K0 253 141 J
N 911 308 02
N 010 247 13
4H0 131 113 A
3C0 253 725
059 905 061 H

N/A

059 907 807 R
See ETKA

Part Description
Exhaust Pipe With Catalyst And Adapters
(SCR Catalyst with Turbine Mixer)
Gasket
Dual Clamp
Shouldered Hex Nut
Replacement Exhaust Stud/Bolt
Injector For Reduction Agent
(DEF Dosing Valve)
Retaining Clamp
Glow Plug with Combustion Chamber Pressure Sensor
(Cylinder Pressure Sensor)
NOx Sensor (MY 2011 ONLY)
AdBlue

Quantity
1
1
1
3
3
1
1
2
1
up to 23.0L

Required Labels
Quantity
1

Part Description
TDI Recall Proof of Completion Label

1

TDI Recall Proof of Completion Label

1

VECI Label

1

VECI Label

Part Number
4L0 010 023 D

Vehicle
MY 2011 Q7

--OR-4L0 010 023 C
--AND-059 010 533 AT
--OR-059 010 533 BB

MY 2012 Q7
MY 2011 Q7
MY 2012 Q7

IMPORTANT!
Maintaining Your TDI Campaign Label Supply


SAGA claims count! Warranty Administrators should enter TDI claims promptly to ensure
labels can be allocated to support future repairs.



TDI Labels are allocated daily, free of charge, based on the count of TDI claims entered in
SAGA.



TDI labels cannot be ordered through the Compliance Label Ordering Portal. If you have
questions, please email labelrequest@vw.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
July 2018

23V2 Page 3 of 32

Required Tools

VAS6150D - Diagnostic
Tester (or equivalent)
VAS6154 - Vehicle
Communication
Interface (or equivalent)

GRX3000VAS – Battery
Tester/Charger (or
equivalent)

Diesel Engine Tool Set
- 17mm -T10395A-

Ring Wrench 7-Piece Set
-3337-

Glow Plug Socket
– VAS6454

Torque Wrench 1331
5-50Nm -VAG 1331

Torque Wrench 1332
40-200Nm -VAG 1332

Engine Bung Set
-VAS6122-

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
July 2018

23V2 Page 4 of 32



Service Modification Validation Web App



tdi-inform.track360.com
TIP
This web application is compatible with desktops,
laptops, Apple and Android mobile devices
running the most current versions of FireFox,
Chrome, Safari, or Explorer as well as iOS 9+ on
iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and
validate the modification will stop the processing
of payment for your dealership even if the
modification has been completed. Look for the
image below to indicate labor operations, parts, or
labeling that requires IN-FORM tool image
documentation.

Repair Instruction
Section A - Check for Previous Repair


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.


Confirm the Campaign/Action is open .
If the status is closed, no further work is required.



Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.



Check for other Open campaign actions .



Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.

Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
July 2018

23V2 Page 5 of 32

Section B – Repair Procedure
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed. Look for the image below to indicate labor
operations, parts, or labeling that requires
IN-FORM tool image documentation.

NOTE
RISK of Non-payment!
Ensure that the “check mark” is present prior
to beginning any repair.


Check the Service Initiation Form for the
presence of the “check mark” .
o

If “check mark” is NOT
present, DO NOT proceed with any
repair.

o

If “check mark” is present,
initiate Service Modification
Documentation Form and continue
work.

DO NOT proceed with any work unless you can
initiate the Service Modification Documentation
Form.
Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
July 2018

23V2 Page 6 of 32

Section C – Check for Pre-existing MIL ON conditions and Vehicle Modifications


Perform a visual inspection of the intake,
exhaust, and emissions systems.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals no damage
or concerns, continue the work procedure.



Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
do not impose a concern, continue the work
procedure.

NOTE
If there are pre-existing conditions such as damage to
the intake, exhaust and emissions systems or
modifications from original equipment or MIL is
illuminated, address these issues prior to this repair.
This work is NOT covered by this campaign.


Check for illumination of the MIL .
o If MIL is not illuminated, continue the work
procedure.

NOTE
RISK of Non-payment!
The purpose for this step is to document vehicle
condition prior to initiation of this action and does
not authorize the repair of any pre-existing
conditions.
Proceed to Section D

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
July 2018

23V2 Page 7 of 32

Section D – Install Hardware
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.

NOTE


If the vehicle is equipped with air suspension, vehicle lift mode must be activated before raising vehicle with
vehicle jack or hoist so that the air suspension automatic control procedures do not create difficulties.



Vehicle lift mode is automatically switched off at a speed above 6 mph.

If equipped with air suspension: