90 Instrument cluster: trip recorder, short, and long-term memory in on-board computer intermittently
reset
90 18 93 2051735/1 July 6, 2018.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A7

2017 - 2018

All

With multifunction display/trip computer

Condition
Customer states:
 The trip recorder, short, and long-term memory in the on-board computer of the instrument cluster will
intermittently reset.

Technical Background
A software issue in the instrument cluster causes it to sporadically lose trip recorder data.

Production Solution
New software in the instrument cluster control module, J285 (address word 0017) addresses the condition.

Service
SVM Update Instructions:
Vehicles with MIB2 High (PR number 7UG):
1. Follow all instructions in TSB 2047812: 00 SD Creator: How to setup and use the SD Creator for obtaining
vehicle software updates via the MirrorServer.
2. Update the instrument cluster control module, J285 (address word 0017) using the SVM action code as listed
in the table below, if necessary (see “Vehicles without navigation system High (without PR number 7UG)”).

3. Start the update on the workshop tester by selecting Update and entering the specified SVM code. Please
reference TSB 2011732, 00 Software Version Management (SVM), operating instructions for further
instruction on SVM updates.

Page 1 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4. A. If the message: "…please insert
the Update CD with following part
number …" appears, insert the
specified SD card into the
infotainment control unit (Figure 1).
The infotainment control unit is
located in the center console.

Figure 1. Infotainment control unit (example) position of the SD card
for the update.
4. B. If the message: "…hold the vehicle
key on the transponder…" appears,
hold the vehicle key fully on the
provided mark of the center console
(Figure 2), until the update starts in
the instrument cluster and keep the
key in this position until the update is
completed.

Figure 2. Center console with a location for the vehicle key
(example).
Tip: It is recommended to affix the vehicle key in this position with an adhesive tape that can be removed
without leaving any residue.

Vehicles without navigation system High (without PR number 7UG):
1. Follow all instructions in TSB 2011732, 00 Software Version Management (SVM), operating instructions.
2. Update the instrument cluster control module, J285 (address word 0017) using the SVM action code as listed
in the table below, if necessary:

Page 2 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Model

A6/A7

Old Software
Part Number

*

Old
Software
Version

New Software
Part Number

*

*

New Software
Version

SVM Code Input

(or higher)
0233

TPKWW233C7

3. If the message: "…hold the vehicle key on the transponder…" appears, see Step 4. B and the tip above.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9025

Damage Code:

0039

Labor Operations:

Software Update

0151 0000

Time stated on
diagnostic
protocol (Max
100 TU)

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Claim Comment:

As per TSB #2051735/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Page 3 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
The part numbers mentioned in this TSB are different than the ones listed in ETKA. Only use parts listed in this
TSB, this includes superseding part numbers!
Part Number

Part Description

Quantity

4G0906961M

Update SD Card (only for vehicles with Navigation)

01

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2047812, 00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2051735) are subject to change and/or removal. Please
check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Page 4 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.