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Technical Information

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Complaint - PCM 5.0 Integrated System: Repair instructions (132/18)

Overview of available software updates/allocation to the variants and markets
Information
Layout/structure/content of this Technical Information:
•

Overview of all available software updates via SD card (current update first) with the possible
variants. Allocated countries/markets/special features/restrictions are also listed if necessary

•

Content of the respective update under the title of the update SD card: year and sequential number
(e.g. 18–01).

•

The topics are assigned to different main chapters – Entire system – Navigation – Audio/Video –
and so on.

•

An overview of the affected topics is provided at the beginning of the main chapter.

•

The detailed description of the symptoms follows this overview.

•

At the end of the main chapter, there are various links within this Technical Information for fast
navigation in the document.

•

No remedial action is specified for the topics described below. In the event of a customer
complaint (in relation to one of the topics listed here), PCM 5.0 must always be updated using
the update SD card.

Model Line:

Cayenne (9YA)

Model Year:

As of 2018

Subject:

PCM 5.0 integrated system
Date of issue:

Country/
Market:

Part numbers/number
ranges:

Information:

•
From July 2018

All

• For the Cayenne (9YA):
9Y0.919.360 – NEW – 
SD card

AfterSales

•

The SD card can be
ordered in the usual way
using the Porsche Spare
Parts Catalog (PET2).
Available for download via
PiUS* from week 37.

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Information
For markets that are already using the Porsche integrated Update Service (PiUS*):
 The part numbers are available for download from week 37.
(* PiUS – Porsche integrated Update Service is a tool for creating update SD cards in the Porsche dealership.
 Further information about the PiUS tool can be found under PIWIS News in the PPN.)

Overview of chapters:
Overview:

Main chapter:

Link:

1 - Entire system

 Technical Information '1 - Entire system:'

2 - Mobile phone

 Technical Information '2 - Mobile phone'

3 - Navigation

 Technical Information '3 - Navigation:'

4 - Audio/Video

 Technical Information '4 - Audio/Video'

1 - Entire system:
Overview of the affected topics:
•
•
•
•
•
•
•
•

Display — Incorrect system time (from 18–01)
Display — Tire pressure in [PSI] is incorrect (from 18–01)
Display — Personalization is not completed - System freezes (from 18–01)
Display — Sporadic picture loss (from 18–01)
Function — System performs restarts sporadically (from 18–01)
Input — Detection of handwriting input too slow (from 18–01)
Graphics — Graphics errors, e.g. colored squares and missing letters (from 18–01)
Fault memory — ONLY for Burmester: Unwarranted fault code entered (from 18–01)

Topics in detail:
Display:

Subject:

Incorrect system time. (from 18–01)

Status of the factory setting for "Automatic time zone" is incorrectly set to "off"  should be "on".

Display:

Subject:

Tire pressure in [PSI] is incorrect. (from 18–01)

The tire pressure value expressed in [PSI] is incorrect. The half-value is displayed.

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Technical Information
Display:

Subject:

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Personalization is not completed - System freezes. (from 18–01)

The Personalization (personal settings) menu can freeze if the Set-up wizard was not completely
finished beforehand.
 Remedial action: Run the Set-up wizard completely again.

Display:

Function:

Subject:

Sporadic picture loss. (from 18–01)

Subject:

System performs restarts sporadically. (from 18–01)

E.g. the system can perform a restart at times after using voice control if a command is not
recognized.

Input:

Subject:

Detection of handwriting input too slow. (from 18–01)

Long time lag before handwriting input is detected on the touchscreen.

Graphics:

Subject:

Graphics errors, e.g. colored squares and missing letters. (from 18–01)

In certain system cycles, colored squares (in pink) appear or letters are missing.

Fault memory:

Subject:

ONLY for Burmester: Unwarranted fault code entered. (from 18–01)

When a Burmester amplifier is used, the fault code "Control unit faulty - fault in flash" can be ignored if
the amplifier is working perfectly.
Link:

End of chapter 1 - Entire system.
 Select another main chapter in this document or go back to the beginning:
Main chapter:

Link:

1 - Entire system

Go to the beginning of chapter  Technical Information '1 - Entire
system:'

2 - Mobile phone

see main chapter below.

3 - Navigation

see chapter  Technical Information '2 - Mobile phone2 - Mobile phone'

4 - Audio/Video

see chapter  Technical Information '4 - Audio'

Go to the beginning of document  Technical Information 'Overview of chapters:'

AfterSales

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2 - Mobile phone
Mobile phone, Bluetooth, USB, Porsche Car Connect, etc.
Overview of the affected topics:
•
•
•

Function — Mobile phone does not switch over to its own data connection (from 18–01)
Function — Inserted SIM card is not detected (from 18–01)
Display — Telephone module is not displayed (from 18–01)

Topic in detail:
Function:

Subject:

Mobile phone does not switch over to its own data connection. (from 18–01)

The mobile phone does not switch over to its own data connection if the data connection in the PCM is
not preset.
The app and WiFi support does not work either.

Function:

Subject:

Inserted SIM card is not detected. (from 18–01)

The inserted SIM card is not always detected after starting the system.

Display:

Subject:

Telephone module is not displayed. (from 18–01)

Telephone module is not displayed during a system cycle.
Link:

End of chapter 2 - Mobile phone.
 Select another main chapter in this document or go back to the beginning:
Main chapter:

Link: