NHTSA ID Number: 10145567
Manufacturer Communication Number: 122-N8X6K-10
TSB/Document Date: 2018-10-15
Summary
Complaint - PCM 5.0 Integrated System: Repair instructions (132/18)
1 - Entire system
see chapter Technical Information '1 - Entire system:1 - Entire
system:'
2 - Mobile phone
Go to beginning of chapter Technical Information '2 - Mobile phone2 Mobile phone'
3 - Navigation
see main chapter below.
4 - Audio/Video
see chapter Technical Information '4 - Audio'
Go to the beginning of document Technical Information 'Overview of chapters:'
3 - Navigation:
Overview of the affected topics:
Sep 26, 2018
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Service
Technical Information
•
•
•
•
•
•
•
132/18 ENU
9110
9
Display — Telephone number of POI is not displayed (from 18–01)
Display — The list of traffic information is sometimes empty (from 18–01)
Function — Scale is not displayed (from 18–01)
Function — Navigation restarts automatically (from 18–01)
Function — Route guidance freezes (from 18–01)
Function — Very long routes do not remain displayed (from 18–01)
Navigation — The "learning process" for smart routing has been optimized (from 18–01)
Topics in detail:
Display:
Subject:
Telephone number of POI is not displayed. (from 18–01)
During POI selection using the "truffle search", no telephone numbers are displayed at times.
Display:
Function:
Subject:
The list of traffic information is sometimes empty. (from 18–01)
Subject:
Scale is not displayed. (from 18–01)
"Start" – "Stop" is not displayed at times on the map. Sometimes the scale or the "Center to Car"
function is not available.
Function:
Subject:
Navigation restarts automatically. (from 18–01)
The Navigation system can restart automatically due to a memory overflow.
Function:
Subject:
Route guidance freezes. (from 18–01)
Route guidance freezes and cannot be cancelled.
Function:
Subject:
Very long routes do not remain displayed. (from 18–01)
If route guidance is interrupted when very long routes are shown, route guidance must be restarted.
Navigation:
Link:
Subject:
The "learning process" for smart routing has been optimized. (from 18–01)
End of chapter 3 - Navigation.
AfterSales
Sep 26, 2018
Page 5 of 8
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ENU
Technical Information
132/18
Select another main chapter in this document or go back to the beginning:
Main chapter:
Link:
1 - Entire system
see chapter Technical Information '1 - Entire system:1 - Entire
system:'
2 - Mobile phone
see chapter Technical Information '2 - Mobile phone2 - Mobile phone'
3 - Navigation
Go to beginning of chapter Technical Information '3 - Navigation:3 Navigation:'
4 - Audio/Video
see main chapter below.
Go to the beginning of document Technical Information 'Overview of chapters:'
4 - Audio/Video
Tuner, media player, USB:
Overview of the affected topics:
•
•
•
•
•
•
Function — The system crashes when selecting a radio station (18–01)
Function — Reception via tuner audio is not possible after using online radio (from 18–01)
Function — There are implausible entries in the iPod playlist (from 18–01)
Function — The lists on a Bluetooth device cannot be used (from 18–01)
Function — Only for Bose sound system: No sound after switching source from Mono to Tuner
(from 18–01)
Function — Only for Burmester sound system: A short "plop" sound can be heard after a
telephone call or after using voice control (from 18–01)
Topics in detail:
Function:
Subject:
The system crashes when selecting a radio station. (from 18–01)
The system can crash when you select a radio station. The system then restarts automatically.
Function:
Subject:
Reception via tuner audio is not possible after using online radio. (from
18–01)
If the PCM is switched from online radio to tuner radio when there is no longer any reception in online
mode, the tuner radio may not work.
Remedial action: Change from "FM" to "AM" and then back to "FM".
Function:
Sep 26, 2018
Page 6 of 8
Subject:
There are implausible entries in the iPod playlist. (from 18–01)
AfterSales
Service
Technical Information
Function:
132/18 ENU
9110
9
The lists on a Bluetooth device cannot be used. (from 18–01)
Subject:
The media lists on a connected Bluetooth device cannot be used.
Function:
Only for Bose sound system: No sound after switching source from Mono to
Tuner. (from 18–01)
Subject:
There is no sound when the source is switched from Mono (e.g. Mono podcast) to the tuner (Bose).
Function:
Only for Burmester sound system: A short "plop" sound can be heard after a
telephone call or after using voice control. (from 18–01)
Subject:
A short "plop" sound can come from the loudspeakers of the Burmester sound system after a
telephone call or after using voice control.
Link:
End of the chapter 4 - Audio/Video.
Select another main chapter in this document or go back to the beginning:
Main chapter:
Link:
1 - Entire system
see chapter Technical Information '1 - Entire system:1 - Entire
system:'
2 - Mobile phone
see chapter Technical Information '2 - Mobile phone2 - Mobile phone'
3 - Navigation
see chapter Technical Information '3 - Navigation:3 - Navigation:'
4 - Audio/Video
Go to the beginning of chapter Technical Information '4 Audio/Video'
Go to the beginning of document Technical Information 'Overview of chapters:'
Invoicing:
The work involved is invoiced under the labor operation:
APOS
Labor operation
91522550
Programming central computer
I No.
For invoicing and documentation using PQIS, enter the following coding:
Location (FES5)
91100
Front display + operator control unit
Damage type (SA4)
1614
Function not as specified
AfterSales
Sep 26, 2018
Page 7 of 8
9
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9110
References:
ENU
Technical Information
132/18
Workshop Manual '915225 Programming central computer data update'
Important Notice: Technical Bulletins issued by Porsche
Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche
service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche
vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche
special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche
recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche
technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche
PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2018 Porsche
Cars North America, Inc.
Sep 26, 2018
Page 8 of 8
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TSB/Document ID: 122-N8X6K-10
Replacement Service Bulletin Number:
MFR Communication Date: 2018-09-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
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