NHTSA ID Number: 10145564
Manufacturer Communication Number: 122-J3F5T-10
TSB/Document Date: 2018-10-15
Summary
Information: The Approval and Support Management system was created to offer assistance to the dealer organization with new and complex technical issues by utilizing the Support Specialists within Porsche
R&D. As a result, this process has reduced vehicle downtime and repeat repairs substantially.
All
Advanced Technical Information
0
1602
Approval and Support Management Program (ASM)
Revision:
This ATI bulletin replaces bulletin Group 0, #1602, dated May 9, 2018.
– A&S Timeline chart on page 1 was revised.
– A&S Overview chart on page 2 was revised.
Models:
All
Model Years:
2009 - on
Information:
The Approval and Support Management system was created to offer assistance to the dealer organization
with new and complex technical issues by utilizing the Support Specialists within Porsche R&D. As a result,
this process has reduced vehicle downtime and repeat repairs substantially.
Note: G1 II is the 2014 facelift. E2 II is the 2015 facelift.
2018
A&S timeline
7
911
991 II GT2 RS: engine
991 II GT3 RS: engine
Cayenne
E3 all models: engine & ECU, gearbox & ECU, 48V system & PDCC Sport
E3 all models: Driver assistance systems (zFAS) *
E3 e-hybrid: high voltage components & control units
Panamera
G2 e-hybrid: high voltage components & control units
918 Spyder **
Engine, PDK, Touchpanel, high voltage components
Technologies
All Models: Gasoline particulate filter (GPF) ****
All models with HV-technology: Critical HV-Battery
G1II, E2II S e-hybrid: replacement of HV-battery
Guided repair processes
918 Spyder Service Level 3 ***
Footnotes:
* zFAS
** Service level 2:
*** Service level 3:
**** GPF
8
9
10
2019
11
12
1
2
Ends 11/18
Ends 11/18
3
4
5
6
7
8
9
10
11
12
Ends 03/19
Extended
Ends 05/19
Ends 12/18
Extended
New
Extended
Central CU for driver assistance systems (zentrale Fahrerassistenzsysteme).
Demounting/mounting of powertrain components; engine and gearbox repairs; hybrid components; high voltage battery;
demounting/mounting CFRP structure.
Liquid metal paintwork; film-covered body (Decor wraps, complete film cover); CFRP structure repair (Monocoque, power
unit rack), HV battery repair, PDK transmission and combustion engine repair.
The GPF is valid for emissions level EU28 and China only.
©2018 Porsche Cars North America, Inc.
AfterSales
September 25, 2018
Page 1 of 2
All
1602
0
Information:
Advanced Technical Information
Procedure for Approval and Support Management (ASM)
(cont’d)
In the event that a vehicle comes into the workshop with a verified and undiagnosable complaint pertaining to
one of the current ASM topics, please complete the following:
1. Create a PQIS job with uploaded VAL.
2. Create a TLAR (after utilizing all dealer resources such as PIWIS workshop documents and bulletins).
On the TLAR, please provide the original customer complaint and details of your test results. It is important
that we have in depth knowledge of the diagnosis that has been performed.
Model
Component
Engine & DME
991 II GT3 RS
991 II GT2 RS
x
Ends 11/18
Cayenne E3
x
Ends 11/18
Panamera G2
Gasoline particulate
filter (GPF) **
Assistance systems
(zFAS) *
48V system
PDCC sport
Touchpanel
x
x
New
x
x
x
Ends 05/19
x
Ends 12/18
x
G1 II S e-hybrid
E2II S e-hybrid
x
Ends 05/19
x
x
Ends 11/18
x
Ends 12/18
x
x
x
All models
Guided Repair
Processes
HV battery
replacement
New
New
918 Spyder
HV-components &
control units
x
New
•
•
Footnotes:
* zFAS
** GPF
Critical HV-Battery
918 Spyder Service Level 3 processes (full film wrap, CFRP repair, engine repair)
Central CU for driver assistance systems (zentrale Fahrerassistenzsysteme).
The GPF is valid for emissions level EU28 and China only.
Dr. Ing. h.c. F. Porsche AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, Porsche®, Boxster®, Carrera®, Cayenne® Cayman®, Macan®, Panamera®,
Speedster®, Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, RS®, 4S®, 718®, 918 Spyder®, FOUR UNCOMPROMISED®, and the model numbers and distinctive shapes of the Porsche automobiles such as, the federally
registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North America, Inc. believes the specifications to be correct at the time of
printing. However, specifications, standard equipment and options are subject to change without notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. Please
ask your authorized Porsche dealer for advice concerning the current availability of options and verify the optional equipment that you ordered. Porsche recommends seat belt usage and observance of traffic laws at all times.
September 25, 2018
Page 2 of 2
AfterSales
©2018 Porsche Cars North America, Inc.
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TSB/Document ID: 122-J3F5T-10
Replacement Service Bulletin Number:
MFR Communication Date: 2018-09-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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