NHTSA ID Number: 10145311
Manufacturer Communication Number: M650610
TSB/Document Date: 2018-10-09
Summary
NAVIGATION SYSTEM HAS MISSING OR INCORRECT ROAD MAP DATA: The route guidance is inaccurate and therefore irritating to the customer; or it is not possible to locate certain addresses, for instance:
TIS Service Bulletin
Page 1 of 3
SI M65 06 10
Audio, Navigation, Inform,ation, Safety Systems
June 2018
Technical Service
NAVIGATION SYSTEM HAS MISSING OR INCORRECT ROAD
MAP DATA
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin replaces SI M65 06 10 dated May 2018
What’s New:
• Information section – Changed reporting method
MODEL
R50 Cooper
R52 Cooper
Convertible
R53 Cooper Coupe
R55 Clubman
R56 Cooper
R57 Cooper
Convertible
R58 Cooper Coupe
R59 Roadster
R60 Countryman
R61 Paceman
F54 Clubman
F55 Hardtop 4 door
F56 Hardtop 2 door
F57 Convertible
F60 Countryman
Models with option 609 (Navigation System Professional)
or option 606 (Navigation System Business, CHAMP2)
SITUATION
The route guidance is inaccurate and therefore irritating to the customer; or it is not possible to locate certain
addresses, for instance:
Street name, house number or city is missing or incorrect
Point Of Interest (POI) is missing or incorrect
Map feature is missing or incorrect
Bridge
Roundabout/rotary
Housing development/estate
The route calculation has discrepancies for certain addresses, for instance:
Distance is incorrect
Travel time is incorrect
Posted speed limit signs do not match map data
Changes regarding vehicle restrictions
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7/6/2018
TIS Service Bulletin
Lane direction changes, dependent on time and day
One way streets
Highway exits
Toll roads
Page 2 of 3
CAUSE
The Road Map has incorrect or missing data.
INFORMATION
Do not replace parts and do not program the vehicle.
Roads change by up to 15% every year. To ensure the best navigation experience, we do everything in our
power to create the best maps. Your reports help us to detect changes in your area and keep future versions of
our maps as accurate as possible.
Therefore, a road map error or missing data must be reported directly to the map supplier.
Currently we use two map suppliers:
TomTom / Teleatlas – supplier for head units CHAMP2, CIC
HERE (used to be Nokia) – supplier for head units ENTRY NAV, NBT, NBT EVO
To report issues with TomTom/Teleatlas maps access the following link(s):
http://www.mapsharetool.com/external-iframe/external.jsp
or
http://www.tomtom.com/mapshare/tools/?Lid=4
To report issues with HERE maps access the following link:
https://mapcreator.here.com/?site=bmw_na_cs.html
If all the necessary information on the error or missing data is available, the dealer can report the issue directly
on the map error website.
INFORMATION FOR CUSTOMERS
Customers can report map issues, to MINI
Customer Relations department at 1-866-275-6464 or send
feedback via email to mini[email protected]
IMPORTANT HINT:
Before reporting a road map error or missing data, check the NAV road map version installed in the head unit of
the vehicle.
If the NAV road map version is not the most up-to-date version compare the behavior on a similar vehicle with
the most up-to-date version to verify if the error or missing data is not already resolved with the newer NAV road
map version.
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/465...
7/6/2018
TIS Service Bulletin
Page 3 of 3
NOTE: NAV road map updates can only be performed on a customer pay basis.
WARRANTY INFORMATION
Not applicable
Posted: Tuesday, June 12, 2018
[ Copyright ©2018 BMW of North America, Inc. ]
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7/6/2018
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TSB/Document ID: M650610
Replacement Service Bulletin Number:
MFR Communication Date: 2018-06-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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