TIS Service Bulletin

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SI B01 02 18
Warranties

July 2018
Technical Service

S63T HIGH-PRESSURE FUEL PUMPS (HDP): LIMITED
WARRANTY EXTENSION TO 10 YEARS/120,000 MILES
MODEL
F06 (M6 Gran Coupe)
(S63T Engine) Model
Year 2014 produced
3/6/2013 to 2/25/2014

F10 (M5) (S63T
Engine) Model Years
2013 and 2014
produced 6/18/2012 to
6/27/2014

F12 (M6 Convertible)
(S63T Engine) Model
Years 2013 and 2014
produced 7/2/2012 to
2/27/2014

F13 (M6 Coupe) (S63T
Engine) Model Years
2013 and 2014
produced 7/2/2012 to
2/24/2014

Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.
To determination vehicle eligibility and that this coverage applies, always perform a VIN-specific DCSnet
Warranty Inquiry first.
Please refer to the “Eligible Vehicles” section of this bulletin for further details.

INFORMATION
For the eligible vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty for the
vehicle’s high-pressure fuel pumps (HDP) to:


10 years/120,000 miles as determined by the vehicle’s original in-service date





This “component-specific” limited warranty extension (HDP
left and/or right bank/side): applies to defects in materials or
workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.

Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.

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Customer Notification Letter
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters in a
phased release.

ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry will be updated with the VIN and Component-specific “Vehicle
Comment” shown below:

SI B01 02 18: (DC 13 51 90 04 00): For this vehicle, the high-pressure fuel pumps (HDP - left
and right side) limited warranty for defects in materials or workmanship has been extended
to 10 year/120,000 mile as determined from the original in-service date. This coverage is
subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to
the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks
Note: Before performing a repair and submitting a claim under this extended coverage, first confirm that the
vehicle has the above “Notice of Limited Warranty Extension” in the DCSnet Warranty Inquiry “Vehicle
Comments” section.
If the vehicle has the above flag, the vehicle was determined to be eligible and included by meeting all of the
applicable criteria, for example:


Series;



Model;



Model Year(s);



Engine type;



Production date (strictly by the mm/dd/yyyy format, in AIR dd/m/yyyy).

Based on applying all of the above criteria, if you have ELW eligibility and/or coverage questions, please
contact the Warranty department through IDS by selecting “Coverage, Policy and Coding” prior to performing
any repairs.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to
locate the applicable replacement part numbers.







Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that
must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the ISTA repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.

WARRANTY INFORMATION

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The high-pressure fuel pumps component-specific limited warranty extension to 10 years/120,000 miles applies
to “eligible US-specification BMW vehicles” that are registered, operated and have their covered repair
performed by an authorized BMW center in the United States (including Puerto Rico).
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
All other existing limited warranty coverage for the vehicle and other components has not changed.
Should the high-pressure pump(s) fail again, these components are covered by the remaining portion of the
extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.

Defect Code:

1351900400

F0x F1x S63T US high pressure pump

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2/AIR

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)

Refer to KSD2/AIR

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)

Refer to KSD2/AIR

Connect an approved battery charger/power
supply (indicated in KSD2 as Charging battery)

Work time (WT)

Performing vehicle diagnosis – test module

Refer to KSD2/AIR

Check delivery pressure of the fuel pump

Refer to KSD2/AIR

Replace high pressure pump, left

Refer to KSD2/AIR

Replace high pressure pump, right

Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006
And/or:
13 31 529
And:
00 65 554
Or:
00 65 555

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to KSD2/AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an

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individual punch time and an explanation on the repair order and in the claim comments section.
Overlapping Labor Procedure – Other Repairs
If invoicing the KSD2 flat rate labor operation codes for other repair work results in overlapping labor, for those
flat rate labor operations that are affected, you can now:


Replace the stated KSD2 “FRU allowance” with a “reduced FRU value” to eliminate the overlapping labor.

For help in identifying the overlapping labor, please refer to the AIR FRU Plausibility Check (Overlapping Labor
Tool) that is located in the AIR Client.
Eligible other repair work being claimed under a different defect code will require separate punch times.
On the repair order and in the claim comment section, please identify and itemize those labor operations being
claimed with a “reduced FRU value.”
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement for
“qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the following
reference:


B-ELWR 2018 S63T High-Pressure Fuel Pump (HDP) 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The website and attached sample customer letter provides information as to “what” documentation is needed to
be supplied to support a prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 S63T High-Pressure Fuel Pump (HDP) 10Y120M
P.O. Box 561089

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Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.

ATTACHMENTS
View PDF attachment B010218_S63T HDP Sample Customer Letter.
[ Copyright ©2018 BMW of North America, Inc. ]

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REPRESENTATION OF PRINTED DOCUMENT

BMW

P.O. Box 619063
Dallas, TX 75261-9063
DO NOT MAIL REPAIR ORDER TO THIS ADDRESS

4-777-FC28C-0000001-001-000-000-000-000

JOHN DOE
123 ANY STREET
PAPERTOWN NJ, 12345

June 2018
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of AAAAAAAAAAAAAAAAA.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
777-3000-0714

Towards that end, BMW is extending the limited warranty for the engine's:

•

High Pressure Fuel Pumps

On the above-referenced vehicle to:
•

10 years/120,000 miles as determined by your vehicle’s original in-service date.

This “component-specific” limited warranty extensions apply to defects in materials or
workmanship. This coverage is subject to the same vehicle eligibility requirements, limitations,
and exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.

Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com

If a repair to one or more of these component is required, please contact your nearest authorized
BMW center in the United States or Puerto Rico to schedule an appointment. Your authorized
BMW center will determine the vehicle’s eligibility and review the scope of repairs that are
covered by this component-specific limited warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized
BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered by this limited warranty extension. This exclusion applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2018 S63T High Pressure Fuel Pumps 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
4-777-FC28C-0000001-001-000-000-000-000

Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
June 2018
VIN AAAAAAAAAAAAAAAAA
Under these extended limited warranties, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle
prior to the release of these component-specific limited warranty extensions.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2018 High Pressure Fuel Pumps 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 High Pressure Fuel Pumps 10Y120M
P.O. Box 54047
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.

B-ELWR 2018 S63T High Pressure Fuel Pumps 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
4-777-FC28C-0000001-001-000-000-000-000

High Pressure Fuel Pumps:
Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:

Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the component that is covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:

Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1.

Why was the vehicle brought into the repair facility?

2.

What was the repair facility's diagnosis?

3.

What did the repair facility do to correct the concern and does it qualify?

B-ELWR 2018 S63T High Pressure Fuel Pumps 10Y120M