Frame Replacement
– 2005 – 2007
Sequoia
Customer
Reimbursement
Frame CRC
Application

Estimated
Launch Timing*
Available
Available
October 2017
Available
Available
Available
Available
(Tacoma,
Sequoia Only)

Notes
As necessary
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Through Settlement Administrator; see
www.toyotaframesettlement.com
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for cold-climate states1; under separate
Limited Service Campaign (LSC – H0F); expires May 21,
2019

* Estimated Launch Timing is subject to change based on availability of remedy parts.
1–

District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
FAQ Page 1 of 3
© 2017 Toyota Motor North America

Q1:
A1:

What is the condition?
On the subject vehicles, Toyota has received reports that certain vehicles operated in specific cold climate
areas (Cold Climate States) with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s
frame. Toyota investigated these reports and determined that the frames in some vehicles may not have
corrosion-resistant protection sufficient for use in these areas. This, combined with prolonged exposure to
road salts and other environmental factors, may contribute to the development of more-than-normal rust in the
frame of some vehicles. This condition is unrelated to and separate from normal surface rust which is
commonly found on metallic surfaces after some years of usage and/or exposure to the environment.

Q2:
A2:

What is Toyota offering and why?
On May 21, 2017, a settlement of the class action relating to Vehicle Frame Corrosion was finally approved
by the Court. As part of the class action settlement, Toyota will initiate a Warranty Enhancement Program
(WEP) to inspect affected vehicle’s frames, and, if necessary, replace the vehicle’s frame. If the vehicle’s
frame passes the inspection, and is registered in a Cold Climate State, the customer will be offered a Frame
CRC application. This WEP will be available for 1 year from May 21, 2017 or 12 years from the vehicle’s Date
of First Use (DOFU), whichever is longer. The CRC application will be offered under a separate Limited
Service Campaign (LSC – H0F) for a period of two years from the date of court approval.

Q3:
A3:

What is Toyota going to do?
Toyota will send (in phases consistent with parts availability and repair capacity), starting in September, 2017,
an owner notification by first class mail advising owners to make an appointment with their authorized Toyota
dealer to have their frame inspected.
If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the vehicle exhibits significant rust perforation based on Toyota inspection criteria,
the dealer will replace the vehicle’s frame with a new one at NO CHARGE to the customer.

Q4:
A4:

Which and how many vehicles are covered by this Warranty Enhancement Program?
There are approximately 1,385,100 vehicles covered by this Warranty Enhancement Program.
Model
Tacoma
Tundra
Sequoia

Q5:
A5:

Model Year
2005 – 2010
2007 – 2008
2005 – 2008

UIO
887,000
341,200
156,900

Production Period
Mid-September 2004 – Mid-July 2010
Late October 2006 – Mid-August 2008
Late March 2004 – Early August 2008

What are the parameters of this Warranty Enhancement Program (WEP) and Limited Service
Campaign (LSC)?
The terms of the WEP are:
•

The coverage offers the latter of 12 years from the Date of First Use (DOFU) or 1 year
from the date of final approval (5/21/2017).

This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to
the terms of the Settlement Agreement and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet, except where conflicting with the
Settlement Agreement, in which case, the Settlement Agreement controls. For example, damage
from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited
Warranty or this warranty enhancement.
The terms of the LSC are:
•
•

The coverage offers two years from the date of final approval (5/21/2017).
Vehicle must be currently registered in a cold-climate state.

FAQ Page 2 of 3
© 2017 Toyota Motor North America

Q5a:
A5a:

Are there any exclusions and limitations?
This WEP does not cover cosmetic damage or breakage due to outside forces, damage incurred
from abuse, vandalism, flood, misuse, tampering, a crash, and/or other impact, animal damage, fire,
or carbon build-up.
The WEP does not apply to vehicles that have flood damaged titles or vehicles that were sent to a
salvage yard, junkyard, wreckage facility or similar entity.
This WEP is applicable only to vehicles that were originally distributed in the U.S. or the U.S.
Territories. The vehicle must have been ever registered in the United States, unless proof is provided
that it could not be registered due to excessive corrosion on the vehicle’s frame.
Imported vehicles (ex. Mexico and Canada) are not covered, even if currently registered in the US.

Q5b:
A5b:

Q6:
A6:

What if used to live in a Cold Climate State, but now do not?
Application of the Corrosion Resistant Compounds will be based on where the subject vehicle is
currently registered.

If you suspect your vehicle exhibits this condition, do you need to make an appointment with your
dealership?
Yes. You should take your vehicle to a Toyota dealership if you suspect your vehicle is exhibiting the condition
described. The dealership will inspect the vehicle as per the parameters of the Warranty Enhancement
Program. If you have not experienced this condition, please apply the sticker to your Owner’s Warranty
Information booklet for future reference.

Q7:
A7:

Is the Warranty Enhancement Program coverage transferable if I sell my vehicle?
Yes. This Warranty Enhancement Program coverage is fully transferrable to subsequent vehicle owners for
the condition and terms specified in the notification letter.

Q8:
A8:

How long will the repair take?
The inspection of the vehicle’s frame will take approximately 2 hours. If frame corrosion that meets or exceeds
the Rust Perforation Standard is found and the frame requires replacement, the repair will take approximately
one week. A complimentary loaner vehicle will be offered if frame replacement is required. Depending upon
the dealer’s work schedule, however, it may be necessary to make the vehicle available for a longer period of
time.

Q9:

Tacoma only - What if I previously had my frame replaced or sprayed with CRC (Corrosion Resistant
Compound)?
Your vehicle is covered under this WEP regardless of whether the frame was sprayed with CRC or replaced
during a previous Toyota campaign.

A9:

Q10:
A10:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registration or
title information is correct.

Q11:
A11:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 AM to 7:00 PM, Saturday 7:00 AM to 4:30 PM Central Standard
Time.
Customers with additional questions or concerns may visit the settlement website
www.toyotaframesettlement.com or may contact the Settlement Administrator at 1-800-481-7948.

at

FAQ Page 3 of 3
© 2017 Toyota Motor North America

TOYOTA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

WARRANTY ENHANCEMENT NOTIFICATION – ZH9
LIMITED SERVICE CAMPAIGN – H0F

Dear Toyota Owner:

PL
E

[VIN]

Toyota would like to advise you of an enhancement to portions of your Toyota New Vehicle Limited Warranty as part
of a finally approved and implemented class action settlement.
Toyota has received reports regarding frame corrosion on 2008 model year Sequoia vehicles. While not all vehicles
will experience this condition, we are offering the following program:
Warranty Enhancement Program Details

This Warranty Enhancement Program covers vehicles purchased new or used provides
enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to frame
corrosion. The specific condition covered by this program involves rust perforation, i.e.
“Rust Perforation Standard.” If perforation of the frame from rust corrosion meets or
exceeds the Rust Perforation Standard, the frame will be replaced at no cost under the
terms of this Warranty Enhancement Program.
The coverage offers the latter of 12 years from the Date of First Use (DOFU) or 1
year from the date of final approval (5/21/2017).

M

•

Peel and Stick
Label onto the
Owner’s Warranty
Information Booklet

This coverage is for warranty work performed at an authorized Toyota dealer only, and is limited to your
specific vehicle whose Vehicle Identification Number (VIN) is printed below. It is subject to the terms of
the Settlement Agreement and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet, except where conflicting with the Settlement Agreement, in
which case, the Settlement Agreement controls. For example, damage from abuse, an accident, theft
and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

VIN#
Date of First Use

SA

*Please see your Toyota dealer for additional details

Additionally, for a period of two years from the date of the final court approval (May 21, 2017), if the perforation does
not meet or exceed the Rust Perforation Standard, and the vehicle is registered in a Cold Climate State1, the dealer
will apply CRC (Corrosion Resistant Compound) to the frame, subject to these and other limitations included in the
Settlement Agreement.
1–

District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.

What should you do?

Please apply the sticker above to your Owner’s Warranty Information Booklet for future reference. If you have
not experienced the condition described above, there is no action necessary at this time.
Please contact any authorized Toyota dealer and make arrangements for inspection, diagnosis and, if
applicable, repair.

If you would like to update your vehicle ownership or contact information, please go to www.toyota.com/ownersupdate.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.
Thank you for driving a Toyota.
Sincerely,

SA

M

PL
E

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

WARRANTY ENHANCEMENT PROGRAM
and LIMITED SERVICE CAMPAIGN
FREQUENTLY ASKED QUESTIONS

ZH9
and
H0F

Are these a recall?
No. These are not a recall. Toyota is advising you of this enhancement to the Warranty Coverage pursuant
to the terms of a Court-approved Settlement agreement.

Q2:

If you suspect your vehicle exhibits this condition, do you need to make an appointment with your
dealership?
Yes. You should take your vehicle to an authorized Toyota dealership if you suspect your vehicle is exhibiting
the condition described. The dealership will inspect the vehicle as per the parameters of the Warranty
Enhancement Program. If you have not experienced this condition, please apply the sticker to your
Owner’s Warranty Information booklet for future reference.

A2:

Q3:
A3:

PL
E

Q1:
A1:

Is the Warranty Enhancement Program and Limited Service Campaign coverage transferable if I sell
my vehicle?
Yes. These campaign coverages are fully transferable to subsequent vehicle owners for the condition and
terms specified in the notification letter.
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
inspection and, if applicable, repair.

Q5:
A5:

How long will the repair take?
The inspection of the vehicle’s frame will take approximately 2 hours. If frame corrosion that meets or exceeds
the Rust Perforation Standard is found, and the frame requires replacement, the repair will take approximately
one week. A complimentary loaner vehicle will be offered if frame replacement is required. Depending upon
the dealer’s work schedule, however, it may be necessary to make the vehicle available for a longer period of
time.

M

Q4:
A4:

SA

If frame corrosion does not meet or exceed the Rust Perforation Standard, and the dealer applies CRC, subject
to the vehicle at issue, the repair takes approximately 6 hours, and the vehicle will be held overnight to allow
time for the CRC to cure. However, depending upon the dealer’s work schedule, it may be necessary to make
the vehicle available for a longer period of time.

Q6:
A6:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website
www.toyotaframesettlement.com or may contact the Settlement Administrator at 1-800-481-7948.

at