◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 12, 2017
September 29, 2017

•
•
•
•

August 28, 2017

•
•

TOPIC
Sequoia (ZH8 and ZH9) Frame Replacement and CRC Application now available.
Rental Invoice requirement has been added.
Estimated Launch Timing has been updated for Tundra and Sequoia models.
Estimated Launch Time of Frame Replacement and CRC application has been
updated.
Owner Mailing section has been updated.
Owner Letter has been updated to include information regarding Limited Service
Campaign (LSC) H0F.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2017 Toyota Motor North America

Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000

Original Publication Date: July 17, 2017
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Warranty Enhancement Program ZH9
Certain 2008 Model Year Sequoia
Extension of Warranty Coverage for Frame Corrosion

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement
Program to extend the warranty coverage for Frame Corrosion on certain 2008 model year Sequoia vehicles.
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2008 Toyota Sequoia vehicles regarding
frame corrosion was approved. This finally approved class action settlement includes inspection of the customer’s
frame, and if the frames meet or exceed the Rust Perforation Standard based on the Court-ordered inspection criteria,
the frame will be replaced at no cost to the customer.
This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing
parts for CRC application process. Once available, CRC application will be covered under a separate Limited Service
Campaign (LSC), and will only be available for vehicles registered in the Cold Climate States1 that pass frame
inspection criteria.

Frame Inspection

Estimated Launch
Timing*
Available

Frame Replacement

Available

Customer
Reimbursement

Available

Frame CRC
Application

Available

Activity

Notes
As necessary
Upon meeting or exceeding the Rust Perforation Standard based
on Court-ordered inspection criteria
Through Settlement Administrator; see
www.toyotaframesettlement.com
Only for vehicles that do not meet or exceed the Rust Perforation
Standard based on Court-ordered inspection criteria; only for Cold
Climate States1; under separate LSC (H0F); expires May 21, 2019

* Estimated Launch Timing is subject to change based on availability of remedy parts.
1–

District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.

Background
• Toyota has received reports that certain 2008 model year Sequoia
vehicles operated in specific cold climate areas (Cold Climate
States) with high road salt usage may exhibit more-than-normal
corrosion to the vehicle’s frame.
• Toyota investigated these reports and determined that the frames in
some vehicles may not have corrosion-resistant protection sufficient
Tacoma shown in example.
for use in these areas.
• This combined with prolonged exposure to road salts and other
environmental factors, may contribute to the development of more-than-normal rust in the frame of some vehicles.
• This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces
after some years of usage and/or exposure to the environment.
The following information is provided to inform you and your staff of the program notification schedule and your
anticipated degree of involvement.

© 2017 Toyota Motor North America

W a r r a n t y E n h a n c e m e n t P r o g r a m Z H 9 - D - P a g e |2

Warranty Enhancement Program (WEP) Details
This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty”
as it applies to frame corrosion. The specific condition covered by this program is rust that satisfies the Rust
Perforation Standard as per the Settlement Agreement. If the condition is verified, the vehicle will be repaired with
a new frame under the terms of this Warranty Enhancement Program.
•

The coverage offers the latter of 12 years from the Date of First Use (DOFU) or 1 year from the date of final
approval (5/21/2017).

This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the terms of the Settlement
Agreement and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet, except
where conflicting with the Settlement Agreement, in which case, the Settlement Agreement controls. For example, damage from
abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

Warranty Enhancement Coverage:
If a customer believes their vehicle has been operated in cold climate regions of the United States where high road
salt is frequently used and/or a customer is concerned that their vehicle’s frame has more-than-normal corrosion,
Toyota dealerships are requested to inspect the vehicle’s frame for corrosion using the Court-ordered Frame
Inspection and Replacement Protocol. Based upon the results of the inspection, dealerships are requested to do one
of the following at no charge to the vehicle owner:
•
•

•

For warm climate states, if the vehicle’s frame passes Toyota’s inspection, no further action is required.
For Cold Climate States (District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY,
OH, PA, RI, VA, VT, WI, and WV), if the vehicle’s frame passes Toyota’s inspection, the vehicle may be eligible
to have Corrosion Resistant Compound (CRC) protection applied. This will be applied under a separate
Limited Service Campaign (LSC).
For all states and territories, if the vehicle’s frame meets or exceeds the standard for frame replacement, the
frame will be replaced at no charge to the customer.

Covered Vehicles
There are approximately 38,300 vehicles covered by this Warranty Enhancement Program. Approximately 200
vehicles involved in this Warranty Enhancement Program were distributed to Puerto Rico.
Model Name

Model Year

UIO

Production Period

Sequoia

2008

38,300

Mid-November 2007 – Early August 2008

Owner Letter Mailing Date
Toyota will begin to notify owners in October 2017 and will be mailed over several months. A sample of the owner
notification letter has been included for your reference.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All Toyota dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this repair are required to currently hold at least one of the following certification levels:
•
•
•
•

Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician

Final repair must be signed off and validated by a MDT.
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
© 2017 Toyota Motor North America

W a r r a n t y E n h a n c e m e n t P r o g r a m Z H 9 - D - P a g e |3

Remedy Procedures
The Technical Instructions contain inspection criteria for completing the frame inspection, as well as instructions to
access the frame inspection website. The frame must be inspected by a qualified Toyota technician, who will inspect
the frame rails and cross member mounting locations. If any perforation in the frame is found to be 10 mm or larger,
then the frame will be replaced as per the Settlement Agreement. Please use the flow chart below. The TI will be
updated when frame replacement becomes available.
If the vehicle passes the frame inspection, and the CRC application is applicable, instructions will be provided in the
Technical Instructions under the LSC.
To assist dealers in determining the correct part number(s) to order, a website has been set up to look up part numbers
by VIN. Please go to http://toyota-frame-parts-lookup.imagespm.info. Select the appropriate campaign/vehicle, enter
the VIN, and the correct part numbers to order will be displayed. The website is for part(s) application reference
only and won’t order the parts, confirm campaign completion status, or confirm campaign applicability.
•
•
•

The parts will need to be ordered through the Dealer Daily Parts System.
ETAs for the parts will be available via the normal system.
Frame ETAs will be made available on the Dealer Daily website, in the MAC reference area.

Note: When first logging in; enter your dealer code and the default password; XXXXX. Upon logging in the
website will ask for you to reset the password and provide an email address.
Warranty Reimbursement Procedure
Verify Vehicle Eligibility:
1. Check the VIN range
2. Check the TIS vehicle Inquiry system
Yes
Perform pre-hoist inspection.

No

No further action required.

No

Contact your regional
representative for assistance.

Perform Frame Inspection utilizing the Inspection application.
Was perforation 10mm or larger found in the locations identified in
green below (during the rust removal and/or cleaning process)?

Is the vehicle applicable to LSC
H0F?
No
If No, no further action required;
return vehicle to customer.

Yes
Yes

Is your dealership located in a
cold climate state?

Inspection application submits report for FTS approval.
Was approval received from the FTS?

If No, H0F cannot be performed
at your facility; return vehicle to
customer.

Yes

Yes

Order parts and complete frame replacement.
Perform LSC H0F
Yes
WEP Complete

© 2017 Toyota Motor North America

W a r r a n t y E n h a n c e m e n t P r o g r a m Z H 9 - D - P a g e |4

Op Code
GHG25A
ZH9404

Description
2008 MY Frame Inspection – No Significant Perforation Found
2008 MY Frame Inspection – Qualifying Perforation Found –
Awaiting Frame Replacement

Flat Rate Hour
0.5 hr/vehicle
0.5 hr/vehicle

Frame Replacement Op Codes will be provided soon. If applicable, proceed with ordering the required parts
per the website referenced above.
Loaner Vehicle Reimbursement Procedure
Due to parts procurement limitations, for vehicles that do not pass the Toyota inspection criteria, rental vehicles will
be made available for up to 60 days (maximum $60 per day) if the vehicle is required to remain at the Toyota Dealer
overnight. In appropriate circumstances, where a customer desires a similar vehicle, please make an effort to
accommodate their request.
Op Code
GHG26A
GHG26B

Description
2008 MY Vehicle Rental 1-30 days
2008 MY Vehicle Rental 31-60 days

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Customer Reimbursement
Customers who previously paid for the replacement of a frame, prior to January 3, 2017, are required to submit a
claim to the settlement administrator by July 20, 2017 (60 days after final court approval) for reimbursement
consideration by the Court-appointed Settlement Claims Administrator. Those customers who are eligible for
reimbursement will be provided a check by the settlement administrator. If customers have questions regarding the
status of their reimbursement requests, please have them contact the settlement administrator at 1- 800-481-7948.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Warranty Enhancement Program. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2017 Toyota Motor North America

Warranty Enhancement Programs ZH6, ZH7, ZH8, ZH9
Multiple Models and Model Years
Extension of Warranty Coverage for Frame Corrosion
Frequently Asked Questions
Original Publication Date: July 17, 2017

◄ IMPORTANT UPDATE ►

DATE
10/12/2017

•

TOPIC
Sequoia (2005-2008) Frame Replacement and CRC Application now available.

The most recent update will be highlighted with a red box.
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2005 – 2010 Toyota Tacoma, 2007-2008
Tundra, and 2005-2008 Sequoia vehicles regarding frame corrosion was approved. This finally approved class action
settlement includes inspection of the customer’s frame, and if the frames meet or exceed the Rust Perforation
Standard based upon the Court-ordered inspection criteria, the frame will be replaced at no cost to the customer.
Toyota is currently preparing parts for frame replacement (Tundra).
This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing
parts for the CRC application process. Once available, CRC application will be covered under a separate Limited
Service Campaign (LSC), and will only be available for vehicles registered in the Cold Climate States1 that pass frame
inspection criteria, and did not:
•
•

Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign

Model

20052010
Tacoma
20072008
Tundra

20052008
Sequoia

Activity
Frame Inspection
Frame
ReplacementTacoma
Frame Replacement
– Tundra
Frame Replacement
– 2008 Sequoia