David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

July 20, 2018
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 18N01
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf
Refrigerant
Special R-1234yf Refrigerant Service Information

PROGRAM TERMS
This is a one-time repair program and DOES NOT apply to vehicles outside of New Vehicle Limited
Warranty. Coverage is automatically transferred to subsequent owners.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Expedition

2018

Kentucky Truck

January 2, 2018 through February 6, 2018

Navigator

2018

Kentucky Truck

January 2, 2018 through February 6, 2018

Affected vehicles are identified in OASIS.
REASON FOR THIS PROGRAM
This program provides special service instructions, loaner equipment, and rental assistance to
expedite the repair of affected vehicles equipped with R-1234yf A/C refrigerant, which may be
contaminated.
NOTE: DO NOT connect an A/C recovery machine or pressure gauges to the vehicle unless directed
by this article, as damage to the equipment may result.
SERVICE ACTION
If a vehicle equipped with R-1234yf refrigerant, with a build date between January 2, 2018 and
February 6, 2018, exhibits a lack of A/C cooling with no associated DTCs, or requires recovery of R1234yf A/C refrigerant to complete a service repair, dealers are to obtain the equipment from Ford
Motor Company necessary to evacuate the A/C system. Once the refrigerant has been evacuated,
dealers will replace the A/C components identified in this bulletin and recharge the system following
the instructions in Attachment III. This includes, but is not limited to damage caused by collision or
other. This service must be performed at no charge to the vehicle owner.
NOTE: To obtain the loaner equipment, dealers are to submit a VIN-specific contact via the Special
Service Support Center (SSSC) web contact site. Follow the on-line instructions and complete the
bailment agreement. The SSSC web contact site can be accessed through the Professional
Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report
screen or listed under the SSSC tab.

 Copyright 2018 Ford Motor Company

OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters will not be mailed for this program.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Attachment IV:
Attachment V:

Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
Dealer Bailment Agreement
Contaminated Refrigerant Recovery Loaner Equipment User Instructions

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N01
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
OASIS ACTIVATION
OASIS will be activated on July 20, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to ten days for a comparable rental vehicle. The rental rate for
Expedition is $60.00 per day, and Navigator is $72.00 per day. Rentals will only be reimbursed for the
days the vehicle is at the dealership for part replacement. Prior approval for more than ten rental
days is required from the SSSC via the SSSC Web Contact Site.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize
the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
• Fuel fill
• Gift Card for the client’s favorite restaurant
• Transportation assistance
• Courtesy pick-up and delivery of client vehicles
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this
service in owner mailings. Reference EFC06196, Lincoln Loyalty Program Announcement for
additional details.

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N01
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(18N01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
• Provision for Misc. Expense: Motorcraft Refrigerant.
o Program Code: 18N01
o Misc. Expense: OTHER

o Amount: Actual cost up to $315.00
•

•

For rental vehicle claiming, the rental rate for Expedition is $60.00 per day, and Navigator is
$72.00 per day. Enter the total amount of the rental expense under Miscellaneous Expense
code RENTAL.
For Lincoln Client Special Handling, reference EFC06196, Lincoln Loyalty Program
Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming
Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same
Repair Order.

 Copyright 2018 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18N01
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
LABOR ALLOWANCES
Description

Labor
Operation

Labor
Time

Expedition 4X2: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure

18N01B

12.9
Hours

Expedition 4X4: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure

18N01C

13.1
Hours

Navigator 4X2: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure

18N01D

14.2
Hours

Navigator 4X4: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure

18N01E

14.4
Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

Condenser

1

1

JL1Z-19703-AB

Compressor

1

1

DS7Z-19B596-A

Compressor Assembly Gasket

1

1

HL3Z-19849-C

Thermostatic Expansion Valve

1

1

HL3Z-19B596-A

O-Ring Kit

1

1

HL3Z-19867-M

Compressor Inlet Line

1

1

JL1Z-19972-AA

Compressor Outlet Line

1

1

JL1Z-19A834-BA

Thermostatic Expansion Valve Manifold and Tube
Assembly

1

1

JL1Z-19E631-AA

Compressor Outlet Jumper Line

1

1

HL3Z-19850-GF

Dual Zone Evaporator Case (Only For Dual Zone
Climate Control)

1

1

HL3Z-19850-FF

Single Zone Evaporator Case (Only For Single Zone
Climate Control)

1

1

JL1Z-19867-CA

Rear Evaporator Rear Outlet and Inlet Line (Short
Wheel Base Only)

1

1

JL1Z-19867-DA

Rear Evaporator Rear Outlet and Inlet Line (Long
Wheel Base Only)

1

1

YN-33-A

Refrigerant

JL1Z-19850-AG

Rear Climate Control Housing Assembly

Part Number

Description

HL3Z-19712-A

 Copyright 2018 Ford Motor Company

Claim as
MISC. OTHER
1

1

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18N01
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
W520514-S440

Catalytic Converter Nut

4

4

W520114-S442

Transmission Crossmember Support Hex Nut

4

1

W714418-S439

Transmission Crossmember Support Bolt

2

1

W717218-S442

Steering Column Hex Flanged Bolt

1

1

W719352-S451

Front Seat Bolt

4

1

W718633-S451

Rear Front Seat Bolt

4

1

W716538-S450B

Hex Nut And Washer Assembly

2

1

W712250-S437

Bolt

2

2

W711140-S900

Transmission Mount Bolt (4x2 Only)

3

3

W718353-S900
Transmission Mount Bolt (4x4 Only)
4
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2018 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 33
CUSTOMER SATISFACTION 18N01

CERTAIN 2018 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES
EQUIPPED WITH R-1234YF REFRIGERANT - SPECIAL R-1234YF REFRIGERANT
SERVICE INFORMATION
OVERVIEW
This program provides special service instructions, loaner equipment, and rental assistance to expedite
the repair of affected vehicles equipped with R-1234yf A/C refrigerant, which may be contaminated.
NOTE: DO NOT connect an A/C recovery machine or pressure gauges to the vehicle unless directed
by this article, as damage to the equipment may result. If a vehicle equipped with R-1234yf refrigerant,
with a build date between January 2, 2018 and February 6, 2018, exhibits a lack of A/C cooling with no
associated DTCs, or requires recovery of R-1234yf A/C refrigerant to complete a service repair, dealers
are to obtain the equipment from Ford Motor Company necessary to evacuate the A/C system. Once
the refrigerant has been evacuated, dealers will replace the A/C components identified in this bulletin
and recharge the system following the instructions in Attachment III. This includes, but is not limited to
damage caused by collision or other. This service must be performed at no charge to the vehicle owner.
NOTE: To obtain the loaner equipment, dealers are to submit a VIN-specific contact via the Special
Service Support Center (SSSC) web contact site. Follow the on-line instructions and complete the
bailment agreement. The SSSC web contact site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed
under the SSSC tab.

SERVICE PROCEDURE
Recommended Tool List For Replacement:
General Tools

General Equipment

1/4" Drive 3 Inch Extension

Pry Bar 12"

1/4" Drive Deep Sockets 10mm and 11mm

Right Angle Pick 6"

1/4" Drive Standard Sockets 5.5mm, 7mm, 8mm

Motion Pro Torque Adapter

3/8" Drive Extensions 3", 10" and 24"

Plastic Trim Tool

3/8" Drive Deep Sockets 13mm and 15mm

Metal Push Pin Tool

3/8" Drive Swivel Socket 15mm

1/2" Breaker Bar

3/8" Drive Standard Sockets 10mm, 13mm. 15mm
3/8" External Torx Plus 18mm

Recovery Equipment

1/2" Drive Standard Sockets 18mm and 21mm

Recharge Equipment

1/2" Drive Torx T55
Torque Wrenches 1/4", 3/8" and 1/2" Drive
Power Tools 1/4", 3/8" and 1/2" Drive
Wrenches 1&1/8", 10mm, 16mm, 18mm
Ratcheting Wrench 15mm
Crows Foot 3/8" Drive 15mm and 19mm
Medium Length Flat Blade Screwdriver