CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

NOTICE: Keep all caps on new A/C components until time of connection, also cover up RH
turbocharger housing after Charge Air Cooler (CAC) intake pipe removal.
1. Is the vehicle equipped with R-1234yf refrigerant? Vehicle build information can be verified in PTS
under vehicle Information, then click on Additional Information. If equipped, build information
will equal G3FAD - A/C REFRIGERANT- HF01234YF:
A. No, this program does not apply.
B. Yes, proceed to step 2.
2. Does vehicle have a production build date between January 2, 2018 and February 6, 2018?
A. No, this program does not apply.
B. Yes, proceed to step 3.
3. Does vehicle exhibit a lack of A/C cooling with no associated DTCs, or does vehicle require recovery of
R-1234yf refrigerant to complete a service repair?
A. No, this program does not apply.
B. Yes, proceed to step 4.
4. Obtain the equipment from Ford Motor Company necessary to evacuate the A/C system by submitting
a VIN-specific contact via the SSSC web contact site the SSSC web contact site can be accessed
through the PTS website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
5. Once Loaner equipment has arrived, unpack the boxes and keep all boxes and packing material for
return shipping.
6. Evacuate the A/C system.
A. Use one refrigerant recovery tank per vehicle, as samples from each vehicles will be needed
for lab analysis.
B. Refer to Dealer Setup Instructions (a copy will be in the box with the equipment and is also
18N01 Attachment V).

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

IMPORTANT!: Do not connect contaminated components to the new replaced components. Only
connect new replaced components to other new replaced components for the
A/C system.
Underhood A/C Component Replacement All Vehicles.
7. Position the front seats to access the front seat bolts for removal.
8. Open the liftgate.
9. Depower the Supplemental Restraint System (SRS). Please refer to Workshop Manual (WSM)
procedures in section 501-20B.
10. Remove the battery and battery tray. Please refer to WSM procedures in section 414-01.
11. Remove the engine cover. See Figure 1.
NOTE: Expedition shown, Navigator similar.

x2

x2

1825A

E265269

FIGURE 1

12. Replace the A/C Compressor. Please refer to WSM procedures in section 412-00.
13. Replace the A/C Compressor Outlet Line. Please refer to WSM procedures in section 412-00.

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

STUD FOR
MISSING NUT
STUD FOR
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STUD FOR

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CUSTOMER SATISFACTION 18N01

14. Replace the A/C Compressor Inlet Line. Please refer to WSM procedures in section 412-00.
• Do not connect to the Thermostatic Expansion Valve Manifold and Tube Assembly at
this time.
15. Replace the A/C Condenser. Please refer to WSM procedures in section 412-00.
• Do not connect to the Thermostatic Expansion Valve at this time.
16. Replace the Thermostatic Expansion Valve Manifold and Tube Assembly. Please refer to WSM
procedures in section 412-00.
• Do not connect the Thermostatic Expansion Valve Manifold and Tube Assembly to the
thermostatic expansion valve and rear evaporator rear outlet and inlet lines at this time.
17. Remove the RH front and rear Wheels and Tires. Please refer to WSM procedures in section
204-04A.
18. Remove the RH front Fender splash shield. Please refer to WSM procedures in section 501-02.
Expedition Vehicles Tailpipe and Muffler Removal
19. Loosen the muffler and tailpipe clamp. See Figure 6.
20. Remove the bolts from the isolator. See Figure 6.

21. Release the locator tab releasing the muffler and tailpipe. See Figure 6.

2

x2

3

1

1825G

E261457

FIGURE 6
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

22. Remove the catalytic converter and muffler bolts. See Figure 7.

1825G

E261437

FIGURE 7
23. Remove the isolator bracket bolts and detach the isolators and remove the muffler. See Figure 8.

2

2

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

x2

1

PLACE COPY HERE
1825I

PLACE COPY HERE

E261458

FIGURE 8
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

Navigator Vehicles Tailpipe and Muffler Removal
24. Loosen the muffler and tailpipe clamps. See Figure 9.
25. Release the locator tabs releasing the muffler and tailpipes. See Figure 9.

2
3

1

x2

1825FF

E264981

FIGURE 9

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

26. Remove the bolts and remove the tailpipe. See Figure 10.

x2

1825GG

FIGURE 10
E264982

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE

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CUSTOMER SATISFACTION 18N01

27. For Navigator vehicles loosen the clamps, release the tabs and slide the clamps back on the muffler.
See Figure 11.

4

1

3

2

1825CC

E264556

FIGURE 11

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

28. Detach the isolators and remove the muffler. See Figure 12.

x2

1825HH

E264983

FIGURE 12
LH Catalytic Converter Removal All Vehicles
29. Disconnect the HO2S electrical connector. See Figure 13.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1825W

PLACE COPY HERE

E261434

FIGURE 13
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE
PLACE COPY HERE

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CUSTOMER SATISFACTION 18N01

30. If equipped remove the retainers and remove the transmission housing cover. See Figure 14.

x4

1825J

E259871

FIGURE 14
31. Disconnect the HO2S electrical connector. See Figure 15.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
1825X
MISSING NUT

E261432

FIGURE 15
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

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CUSTOMER SATISFACTION 18N01

32. Remove the LH catalytic converter nuts and discard. See Figure 16.

x2

1825Y

E261431

FIGURE 16
33. Loosen the clamp and remove the LH catalytic converter. See Figure 17.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
1825Z

E261433

FIGURE 17
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE

ATTACHMENT III
PAGE 12 OF 33
CUSTOMER SATISFACTION 18N01

Transmission Crossmember and Support Insulator Removal All Vehicles
34. If equipped remove the skid plate bolts and remove the skid plate. See Figure 18.

x4

1825K

E259872

FIGURE 18

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

35. Remove the LH exhaust heat shield bolt from the transmission crossmember. See Figure 19.

1825L

E194279

FIGURE 19

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

ATTACHMENT III
PAGE 14 OF 33
CUSTOMER SATISFACTION 18N01

36. Remove the RH outboard exhaust heat shield retainers and heat shield. See Figure 20.

1825M

E259877

FIGURE 20

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION 18N01

37. Using a high lift transmission jack support the transmission, be sure the jack makes contact with the
outer ribs of the transmission fluid pan.
38. Remove the two transmission wiring harness bolts from the crossmember and position the wiring
harness aside. See Figure 21.

1825N

FIGURE 21
39. Remove and discard the transmission support crossmember nuts and bolts. See Figure 22.

x4

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE
COPY HERE
1825O

E259873

FIGURE 22

PLACE COPY HERE
PLACE COPY HERE

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

ATTACHMENT III
PAGE 16 OF 33
CUSTOMER SATISFACTION 18N01

40. Remove the transmission mount nuts and the transmission support crossmember. See Figure 23.

x2

1825P

E259874

FIGURE 23

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2018

ATTACHMENT III
PAGE 17 OF 33
CUSTOMER SATISFACTION 18N01

Rear Wheel Drive (RWD) Vehicles
41. Remove the bolt and the LH isolator cap. See Figure 24.

1825Q

E240759

FIGURE 24