NHTSA ID Number: 10143944
Manufacturer Communication Number: T-SB-0069-18
TSB/Document Date: 2018-08-20
Summary
TSB: Some 2018 model year Camry and Camry Hybrid
vehicles with a sliding roof may exhibit a creak or squeak noise from the roof area while driving on uneven surfaces. Follow the Repair Procedure in this bulletin to address this condition.
© 2018 Toyota
Motor Sales, USA
T-SB-0069-18
July 25, 2018
Page 6 of 12
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
Figure 4.
Figure 5. Moonroof Cross Brace (Topside View
With Spacer Removed)
2
3
1
1
1
2
1
Spacer Foot
2
Moonroof Resin Spacer
3
Spacer Hook
2
NOTE
Figure 4 shows the resin spacer separated
from the cross brace for illustrative
purposes only.
1
Pass-through Hole for Resin Spacer Hook
2
Supplier-installed Felt Piece
Both the LH and RH spacers WILL remain
attached to the cross brace throughout
the procedure.
Figure 6.
1
2
4
3
1
Resin Spacer
2
Cross Brace
3
Spacer Hook Passing Through Cross Brace
4
Rem ove This Portion of the Spacer Hook
(Both RH/LH Side of Cross Brace )
2
© 2018 Toyota
Motor Sales, USA
T-SB-0069-18
July 25, 2018
Page 7 of 12
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
4. Lower the curtain shield airbag (CSA) assembly.
NOTE
This repair does NOT require the removal of the CSA assembly, but the assembly MUST be
lowered to access the cross brace bolts and to remove the resin spacer hooks.
Refer to TIS, applicable model and model year Repair Manual:
NOTE
Follow Repair Manual steps 3A, 3B, 3E, 3F, 3G, and 3H.
2018 Camry:
Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Removal”
2018 Camry HV:
Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Removal”
NOTE
To allow clearance to the cross brace bolts and the spacer hooks, remove the hardware/clips ONLY
from the CSA portion as shown.
© 2018 Toyota
Motor Sales, USA
T-SB-0069-18
July 25, 2018
Page 8 of 12
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
5. Remove the resin spacer hook.
A. Using a pneumatic (air) hammer with a
chisel tip insert, place the chisel tip
against the resin spacer hook as close
as possible to the cross brace.
Figure 7. Sample Tool Assembly
1
c
NOTE
Use this tool assembly (or equivalent) to
remove the portion of the resin space
hook that passes through the moonroof
assembly cross brace.
1
Chisel Tip Insert
B. With a short squeeze of the trigger, remove the hook flush with the cross brace.
NOTE
The tool should be placed flat against the cross brace so that the hooks are removed as flush
as possible with the cross brace.
C. Ensure removal of the hook remnants
from the vehicle.
6. Remove the cross brace bolts.
Using a 14 mm socket, remove the four
bolts attaching the cross brace to the
sliding roof assembly.
Figure 8. Remnants of RH/LH Resin Spacer
Hooks After Removal by Air Hammer Assembly
Figure 9. Cross Brace Bolts (Two RH/Two LH)
© 2018 Toyota
Motor Sales, USA
T-SB-0069-18
July 25, 2018
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
NOTE
Step 7 may require two people and is best performed one side at a time in the vehicle.
7. As a unit, remove the cross brace and
resin spacers from the vehicle.
Figure 10.
Gently lift upward, flex the spacers
outboard, and drop the unit downward,
away from the sliding roof assembly.
NOTE
Steps 8 and 9 may be performed away from the vehicle (bench work).
8. Felt shim preparation:
A. From the interior noise kit, remove one sheet of the thickest felt material.
B. Cut four shims measuring approximately 50 mm x 50 mm (2 in. x 2 in.).
© 2018 Toyota
Motor Sales, USA
Page 9 of 12
T-SB-0069-18
July 25, 2018
Page 10 of 12
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
9. Felt shim installation:
A. Place the felt shims in the gray areas
as shown. The shims will need to be
trimmed after installation to follow the
contours of the cross brace.
Figure 11. Felt Placement
B. The felt shims should NOT extend
beyond the radius onto the flat surface.
This is to ensure proper fastener torque
during installation.
NOTE
Figure 11 excludes the resin spacer
to provide clarity on the placement
of the felt shims. The spacers will be
attached to the cross brace during
the procedure.
Figure 12. Foot Only Partialy Sitting on Felt (NG)
To install the felt under the spacer
feet, it may be necessary to lift on the
spacer to create clearance between
the spacer foot and the cross brace.
The feet (four total) of the spacers
MUST be placed completely on the
felt. Partial placement is
considered NG.
Apply pressure COMPLETELY across
EACH of the felt pieces. This will
ensure proper adhesion of the felt
pieces to the cross brace.
NOTE
Step 10 may require two people and is best performed one side of the sliding roof assembly at a time.
10. Reinstall the cross brace assembly.
Figure 13.
NOTE
Cross brace assembly installation is the
opposite of the removal process.
The cross brace assembly is NOT
symmetrical, so correct orientation MUST
be maintained. The markings on top of
the spacers can be used to determine
LH/RH orientation.
© 2018 Toyota
Motor Sales, USA
T-SB-0069-18
July 25, 2018
Page 11 of 12
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
11. Reinstall the cross brace bolts.
A. Start the four cross brace bolts by hand to ensure alignment and to avoid
cross threading.
B. Torque the fasteners with a 14 mm socket.
Torque: 8 N*m (82 kgf*cm, 71 in*lbf)
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Exterior – Sliding Roof/Convertible – “Sliding Roof / Convertible: Sliding Roof
Housing(for Moon Roof): Installation”
2018 Camry HV:
Vehicle Exterior – Sliding Roof/Convertible – “Sliding Roof / Convertible: Sliding Roof
Housing(for Moon Roof): Installation”
12. Reinstall the CSA.
NOTE
CSA installation is the opposite of the removal process.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Supplemental Restraint Symptoms – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Installation”
2018 Camry HV:
Vehicle Interior – Supplemental Restraint Symptoms – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Installation”
© 2018 Toyota
Motor Sales, USA
T-SB-0069-18
July 25, 2018
Page 12 of 12
Moonroof Creak/Squeak Noise
Repair Procedure (continued)
13. Reinstall the headlining assembly.
NOTE
Headlining assembly installation is the opposite of the removal process.
Certain interior garnish attaching clips CANNOT be reused.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof Headlining: Components”
2018 Camry HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof Headlining: Components”
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:
Roof Headlining: Installation”
2018 Camry HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:
Roof Headlining: Installation”
14. Inspect the headlining assembly for ANY damage, such as creasing, staining, etc.
If damage is found, replace the headlining assembly.
15. Conduct a road test (repeat steps 1A and 1B) to confirm the repair.
© 2018 Toyota
Motor Sales, USA
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TSB/Document ID: T-SB-0069-18
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:ROOF AND PILLARS
MFR Component System:
MFR Component Subsystem:
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