SERVICE BULLETIN

UPDATE PRIOR TO SALE UPS11917 [H079]:
ANTI-LOCK BRAKING SYSTEM (ABS) MODULE
WATER INGRESS
23-APR-18

NO.:

6-381NAS

SEC.:

GENERAL
INFORMATION

MKT.: CAN / USA

DESCRIP
TION OF ISSUE
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range
where ground wire connection to the Anti-lock Brake System (ABS) control module may not be fully sealed. This
may allow water to leak into the ABS module and cause the illumination of certain warning lamps, including ABS
and Dynamic Stability Control (DSC).
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
E-PACE (X540)
Model Year: ................. 2018
VIN: ................................. Z00104-Z05013
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of 23 April 2018).
SERVICE PROGRAM / REWORK ACTION
Retailers will inspect and seal the ABS control module ground cable and, if necessary, replace the ABS control
module and Engine Compartment Harness.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin H079 UPS11917-3bNAS, Update Prior to Sale: Anti-Lock Braking System (ABS) Module
Water Ingress, for detailed repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
The repair requires two (2) 4mm strips of butyl tape. This is a consumable and should be readily available in the
workshop.
If a vehicle fails the inspection procedure and requires an Anti-lock Brake System (ABS) Control Module and
Engine Compartment Harness, follow the standard part procurement process. Send an email to
[email protected] to expedite the supply of these components.

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE

EXPECTED % OF VEHICLES
REQUIRING PART

Anti-Lock Brake System (ABS)
Module

J9C9375

1

1

Engine Compartment Harness

J9C11007

1

1

Bush

C2P5224

1

1

Seal & Nut

T4A2690

1

1

Gasket

T4A12220

1

1

Insert (Ring)

J9C7817

1

1

Insert (Ring)

J9C7818

1

1

O-ring (13.7 x 2.5 mm)

J9C7820

1

1

O-ring (9.5 x 2.5 mm)

C2Z14586

1

1

*Brake fluid

*ZZZ001

*$26.00 USD

1

* - an allowance of $26.00 (or local equivalent) has been provided to cover the cost of the brake fluid. Claim using
Sundry Code ‘ZZZ001’.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
If a vehicle fails the inspection procedure, send an email to [email protected] with the VIN, retailer
code, and retailer name. Continue to hold all vehicles that fail the inspection procedure.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 20 December 2018
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

H079

A

H079

B

DESCRIPTION

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QTY. /
VALUE

Inspect and seal ground cable

05.10.50

0.5

-

-

Inspect and seal ground cable

05.10.50

0.5

-

-

Drive in/drive out

10.10.10

0.2

-

-

PROGRAM
CODE

H079

H079

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QTY. /
VALUE

*Engine Compartment Harness - Renew

*86.70.81

*11.0

J9C9375
J9C11007
C2P5224
T4A2690
T4A12220
J9C7817
J9C7818
J9C7820
C2Z14586
**ZZZ001

1
1
1
1
1
1
1
1
1
**$26.00

Configure A.B.S. Control Module

86.99.33

0.2

-

-

*Engine Compartment Harness - Renew

*86.70.81

*11.0

J9C9375
J9C11007
C2P5224
T4A2690
T4A12220
J9C7817
J9C7818
J9C7820
C2Z14586
**ZZZ001

1
1
1
1
1
1
1
1
1
**$26.00

Configure A.B.S. Control Module

86.99.33

0.2

-

-

Drive in/drive out

10.10.10

0.2

-

-

C

D

* - the SRO and time to replace the Anti-lock Brake System (ABS) control module are included in the SRO and time
for the Engine Compartment Harness.
** - an allowance of $26.00 (or local equivalent) has been provided to cover the cost of the brake fluid. Claim using
Sundry Code ‘ZZZ001’.

Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:

‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.

Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.