Product Emission Recall
17356 LPG Fuel Pump Inoperative
Reference Number:

Release Date:
Revision:

N172098950

Make
Chevrolet

Model
Express Cutaway 159” WB

Model Year
From
To
2012
2016

GMC

Savana Cutaway 159” WB

2013

2014

RPO
LC8
K07
UFM
LC8
K07
UFM

January 2018
00
Description
Engine, 6.0L SFI Gaseous
Dedicated LPG System
3-Tank Configuration Fuel
System
Engine, 6.0L SFI Gaseous
Dedicated LPG System
3-Tank Configuration Fuel
System

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

General Motors has decided to conduct a Voluntary Emission Recall involving certain 2012-2016 model
year Chevrolet Express and 2013-2014 model year GMC Savana vehicles, equipped with a 6.0L LPG
fueled engine and a 3-tank configuration fuel tank. These vehicles may experience an inoperative fuel
pump leading to a no start or stall without warning.
The fuel pump is to be replaced with a new design fuel pump.

Parts
Quantity
1

Part Name

Part No.
23373813

Fuel Pump

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Special Notice: Some fleet customers may have already replaced the fuel pump with the new design. Should the fuel
pump have been replaced under warranty – no further action is required. If the new design fuel pump was purchased
over the counter and replaced, you may seek reimbursement – please provide documentation showing replacement with
the new part number to your local GM Fleet representative. (See General Motors Service Policies and Procedures
Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure or local Policies and Procedures, for
details.)
If your vehicle has not yet had the fuel pump replaced, please bring the vehicle to a GM Dealer for repairs.
Warranty Information
Labor
Operation
9103408
9103600
9103601
*

Description
LPG Fuel Tank Fuel Pump Module Replacement
Add: To Drain and Fill LPG Fuel
Customer Reimbursement Approved
Customer Reimbursement Denied

Labor
Time
1.4
2.4*
N/A
N/A

Trans.
Type
ZFAT

Net
Item
N/A

ZFAT
ZFAT

**
***

You may claim up to the allowable hours to drain and fill LPG fuel based on actual time spent.

** Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance
in Net/Admin Allowance.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Replace the liquid propane gas (LPG) fuel tank fuel pump module. Refer to LPG Fuel Tank Fuel Pump Module
Replacement (3 Tank) in SI.
CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall
completion.

Copyright 2018 General Motors. All Rights Reserved.

Page 1 of 3

Product Emission Recall
17356 LPG Fuel Pump Inoperative
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of
Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when
renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle
registration.
Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnect. Request GM Item
Number 1825 when ordering.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. dealers
through the GM GlobalConnect Recall Reports. The listing may contain customer names and addresses obtained from
Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than followup necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged
to limit the use of this report to the follow-up necessary to complete this recall.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by January 31, 2019. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Product Emission Recall
17356 LPG Fuel Pump Inoperative

January 2018
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your
vehicle.
Reason For This Recall: Your 2012-2016 model year Chevrolet Express or 2013-2014 model year GMC Savana
vehicle may experience an inoperative fuel pump leading to a no start or stall without warning.
What Will Be Done: Your GM dealer will replace the fuel pump with an updated design. This service will be performed
for you at no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date and to assure
parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you
wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-630-2438
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-462-8583

Reimbursement: Even though you may have already had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with
your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement
form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The
completed form and required documents must be presented to your dealer or received by the Reimbursement
Department by January 31, 2019, unless state law specifies a longer reimbursement period.
Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to
your vehicle by state and federal law, and your right to participate in future recalls, it is recommended that you have
your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper
maintenance of your vehicle.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California
registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this
certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as
proof of recall completion._______________________________________________________________________________________________
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued
satisfaction with our products.
Jeffrey Massimilla
Vice President
Global Vehicle Safety and Product Cybersecurity
Enclosure
17356

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4650
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 10, 2018

Subject: 17356 - Emission Recall
LPG Fuel Pump Inoperative – Leads to No Start or Stall Without
Warning
Models: 2012-2016 Chevrolet Express
2013-2014 GMC Savana
Equipped with Engine, 6.0L SFI Gaseous, Dedicated LPG System, 3Tank Configuration Fuel System (RPO LC8, K07, UFM)
To:

All General Motors Dealers

General Motors is releasing Emission Recall 17356 today. The total number
of U.S. vehicles involved is 554. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on January 24, 2018.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
January 11, 2018. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS