SFCC_08MAR18 Service Bulletin/Repair Instructions

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL

MARCH 8, 2018
Today’s Presenters
Name
Position

Manager – Local Technical Support

Manager – Product Investigation

Product Investigation

Product Investigation

Product Investigation

Product Investigation

Product Investigation

Product Investigation

Product Investigation

2
LOCAL TECHNICAL SUPPORT (LTS)

NEWS & UPDATES

– February trended above average pace for last 12 months

– LTS response times in February increased

− All-LTS mandatory training (as announced in Service Alert)

− LTS out at retailers more often, so less staff available on hotline
All-LTS

Training

LTS L3

Training
LTS @

Retailers
– Retailer response times reversed to 40 hours
Reversal of trend
LOCAL TECHNICAL SUPPORT (LTS)

CLEAR COMMUNICATIONS INFORMATION

Please take the time to read the General Information

published on 28-Feb-18: Clear Communications in Technical

Assistance Cases

Explains the program we are undertaking at LTS to communicate more

effectively with Retailers.

Gives brief summary and example of how clear communications can help

us in every day interactions and how LTS will be checking ourselves for

progress

Starts within LTS and will be something that takes time to learn and

embed in our way of doing business
Safety Recalls N138 and H081

AJ20P 4 Cyl Gasoline Engines – Fuel Rail leaking

•
New safety recalls were announced February7th affecting certain 18MY Jaguar and Land Rover models fitted with 4 cyl AJ20P gasoline

engines. Service Bulletins with Q & A have been posted to Infotrail and JBN. SRE18-03 and SRE18-03C. 7-142USA2 and 7-142CAN2
•
Models affected:

•
Jaguar 18MY XF/XE/F-PACE/E-PACE and F-TYPE
Recall H081
•
Land Rover 18MY Discovery Sport, Evoque and 18MY Range Rover Velar. Recall N138
•
Defect: The brazing of the engine fuel rail end caps is inconsistent and may not meet the

design condition, thereby not sealing the fuel rail ends. Fuel vapor and liquid fuel leaks can occur over time.
•
Prior to recall launch please submit EPQR’s for any vehicle with a fuel rail leak and attach a short video

clearly showing source of leak
•
There are several reports of fuel leaks but there have been no reports of accidents, injuries or fires.
•
Affected vehicles will need a replacement fuel rail plus 4 injector seal kits
•
Parts and technical repair bulletins are expected to be available week of March 12th 2018. Initial parts shipments will be pushed to stores
•
Check DDW to confirm which vehicles are affected. Not all vehicles in the VIN range are affected. Lists of unsold new vehicles are published

on JBN/Infotrail
•
Affected new cars must not be sold prior to completing the recall repair.
•
Customer notification is scheduled to begin March 16th 2018.
Latest Vehicle Concern Fixes

Vehicle

F-PACE

E-PACE

RR Velar

Discovery

17MY-Onward
XCL
RR Evoque

Discovery

Sport

16MY-Onward

RR Velar

RR Sport

Range Rover

18MY
Customer

Concern
Details and Status
Publication
Activity Key

application is

missing from

Pathfinder
Technicians may find that they are not able access any Activity Key related

functions on Pathfinder. (program/erase/test) This can occur when the BCM

specification is not recognized by Pathfinder. A manual patch is being prepared

to resolve this concern. An SSM will be published with the details to load the

patch. In the meantime a TA case can be opened and the Technical Helpline

will be able to assist you in installing the Activity Key.
SSM to be

released
Loss of voice

functions after

update to 17C4

NGI software
Technicians may notice that after loading the latest NGI software (17C4) the

voice functions are inoperative. If you should encounter this concern please

open up a request for Technical Assistance (TA) and the Technical Helpline will

be able to assist you in resolving the concern.
To be released
Buzz/Warble

noise heard by the

recipient of a

Bluetooth phone

call.
This issue affects vehicles fitted with both InControl Touch and InControl Touch

Pro audio systems. The repair for this concern is to replace the wiring harness

and install a new microphone for the audio system. New harness are in stock in

the UK and supply is being sent to North America.
Touch Screen

Delamination
A customer may express a concern that the lower Interactive Control Display

Module (ICDM)/Integrated Control Panel (ICP) is delaminating. This may have

the appearance of tiny bubbles in the screen. The only resolution will be to

replace the Touch Screen.
LTB01151NAS1

On Sign-off
LTB01160NAS1

On Sign-off

6
Latest Vehicle Concern Fixes

Vehicle
XE

XF
pre-18MY

XCL
18MY XCL
Customer

Concern
Details and Status
Publication
TCU Water

ingress
Recent investigations into root cause of some TCU failures on XE and XF

models have uncovered a water ingress concern, due to poor sealing at the

Center High Mounted Stop Lamp.(CHMSL) A communication is being prepared,

but any XE or XF should be checked for water ingress past the CHMSL gasket

as possible root cause for TCU failure.
TBD
TCU failure/

Intermittent No

start (misdiagnosis)
In many cases technicians are attempting to update TCU software to address

intermittent no-start concerns based on DTCs set in TCU. While there may be

updated software available for the TCU, its not expected to correct this symptom

which is potentially an early sign of TCU failure.
TBD, open a TA

for interim advice.
TCU activation at

PDI
We are beginning to see an overall reduction of TCU activation failures during

PDI due to introduction of updated TCU software in mfg during Dec and

January. XJ and F-TYPE are still on review for sign-off. Continue to follow the

published SSM’s listed as required.
SSM73779

SSM73634
7
Latest Vehicle Concern Fixes

Vehicle
Discovery

Sport

RR Evoque

18MY with

Active Exhaust
Vehicles

equipped with

2.0L GTDi

Engines
Customer

Concern

A customer may

complain of a

Check Engine

Lamp or

Restricted

Performance

Message.

Installation of

Friction Washers

after removal of

VVT.
Details and Status

Diagnosis returns DTC P2170-11 “Exhaust Pressure Regulator Vent Solenoid

Control Circuit Low - Circuit short to ground”. If electrical circuit checks return

no issue, place the active exhaust valve in the freezer for several hours then reinstall and retest. If this allows for duplication of the fault, replace the valve and

submit an EPQR with contact details so we can organize PRR of the original

parts.

Work instructions outlined in TOPIx reference installation of new friction

washers. These friction washers are not installed during initial assembly of the

engine, but MUST be added if service work is performed.
Publication
Under

Investigation
TOPIx Workshop

Manual Section

303-01’X’
8
Latest Vehicle Concern Fixes

Vehicle
Customer

Concern
Vehicles

equipped with

Flexray and

8HP Trans.
A customer may

complain of a

gearbox warning

lamp, or restricted

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