JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL
MARCH 8, 2018

Today’s Presenters

Name

Position
Manager – Local Technical Support
Manager – Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
2

LOCAL TECHNICAL SUPPORT (LTS)
NEWS & UPDATES
– February trended above average pace for last 12 months
– LTS response times in February increased
− All-LTS mandatory training (as announced in Service Alert)
− LTS out at retailers more often, so less staff available on hotline

All-LTS
Training
LTS L3
Training

LTS @
Retailers

– Retailer response times reversed to 40 hours

Reversal of trend

LOCAL TECHNICAL SUPPORT (LTS)
CLEAR COMMUNICATIONS INFORMATION
Please take the time to read the General Information
published on 28-Feb-18: Clear Communications in Technical
Assistance Cases
Explains the program we are undertaking at LTS to communicate more
effectively with Retailers.
Gives brief summary and example of how clear communications can help
us in every day interactions and how LTS will be checking ourselves for
progress
Starts within LTS and will be something that takes time to learn and
embed in our way of doing business

Safety Recalls N138 and H081
AJ20P 4 Cyl Gasoline Engines – Fuel Rail leaking
•

New safety recalls were announced February7th affecting certain 18MY Jaguar and Land Rover models fitted with 4 cyl AJ20P gasoline
engines. Service Bulletins with Q & A have been posted to Infotrail and JBN. SRE18-03 and SRE18-03C. 7-142USA2 and 7-142CAN2

•

Models affected:
•

Jaguar 18MY XF/XE/F-PACE/E-PACE and F-TYPE

Recall H081

•

Land Rover 18MY Discovery Sport, Evoque and 18MY Range Rover Velar. Recall N138

•

Defect: The brazing of the engine fuel rail end caps is inconsistent and may not meet the
design condition, thereby not sealing the fuel rail ends. Fuel vapor and liquid fuel leaks can occur over time.

•

Prior to recall launch please submit EPQR’s for any vehicle with a fuel rail leak and attach a short video
clearly showing source of leak

•

There are several reports of fuel leaks but there have been no reports of accidents, injuries or fires.

•

Affected vehicles will need a replacement fuel rail plus 4 injector seal kits

•

Parts and technical repair bulletins are expected to be available week of March 12th 2018. Initial parts shipments will be pushed to stores

•

Check DDW to confirm which vehicles are affected. Not all vehicles in the VIN range are affected. Lists of unsold new vehicles are published
on JBN/Infotrail

•

Affected new cars must not be sold prior to completing the recall repair.

•

Customer notification is scheduled to begin March 16th 2018.

Latest Vehicle Concern Fixes
Vehicle
F-PACE
E-PACE
RR Velar
Discovery
17MY-Onward

XCL

RR Evoque
Discovery
Sport
16MY-Onward
RR Velar
RR Sport
Range Rover
18MY

Customer
Concern

Details and Status

Publication

Activity Key
application is
missing from
Pathfinder

Technicians may find that they are not able access any Activity Key related
functions on Pathfinder. (program/erase/test) This can occur when the BCM
specification is not recognized by Pathfinder. A manual patch is being prepared
to resolve this concern. An SSM will be published with the details to load the
patch. In the meantime a TA case can be opened and the Technical Helpline
will be able to assist you in installing the Activity Key.

SSM to be
released

Loss of voice
functions after
update to 17C4
NGI software

Technicians may notice that after loading the latest NGI software (17C4) the
voice functions are inoperative. If you should encounter this concern please
open up a request for Technical Assistance (TA) and the Technical Helpline will
be able to assist you in resolving the concern.

To be released

Buzz/Warble
noise heard by the
recipient of a
Bluetooth phone
call.

This issue affects vehicles fitted with both InControl Touch and InControl Touch
Pro audio systems. The repair for this concern is to replace the wiring harness
and install a new microphone for the audio system. New harness are in stock in
the UK and supply is being sent to North America.

Touch Screen
Delamination

A customer may express a concern that the lower Interactive Control Display
Module (ICDM)/Integrated Control Panel (ICP) is delaminating. This may have
the appearance of tiny bubbles in the screen. The only resolution will be to
replace the Touch Screen.

LTB01151NAS1
On Sign-off

LTB01160NAS1
On Sign-off
6

Latest Vehicle Concern Fixes
Vehicle

XE
XF

pre-18MY
XCL

18MY XCL

Customer
Concern

Details and Status

Publication

TCU Water
ingress

Recent investigations into root cause of some TCU failures on XE and XF
models have uncovered a water ingress concern, due to poor sealing at the
Center High Mounted Stop Lamp.(CHMSL) A communication is being prepared,
but any XE or XF should be checked for water ingress past the CHMSL gasket
as possible root cause for TCU failure.

TBD

TCU failure/
Intermittent No
start (misdiagnosis)

In many cases technicians are attempting to update TCU software to address
intermittent no-start concerns based on DTCs set in TCU. While there may be
updated software available for the TCU, its not expected to correct this symptom
which is potentially an early sign of TCU failure.

TBD, open a TA
for interim advice.

TCU activation at
PDI

We are beginning to see an overall reduction of TCU activation failures during
PDI due to introduction of updated TCU software in mfg during Dec and
January. XJ and F-TYPE are still on review for sign-off. Continue to follow the
published SSM’s listed as required.

SSM73779
SSM73634

7

Latest Vehicle Concern Fixes
Vehicle

Discovery
Sport
RR Evoque
18MY with
Active Exhaust

Vehicles
equipped with
2.0L GTDi
Engines

Customer
Concern
A customer may
complain of a
Check Engine
Lamp or
Restricted
Performance
Message.
Installation of
Friction Washers
after removal of
VVT.

Details and Status
Diagnosis returns DTC P2170-11 “Exhaust Pressure Regulator Vent Solenoid
Control Circuit Low - Circuit short to ground”. If electrical circuit checks return
no issue, place the active exhaust valve in the freezer for several hours then reinstall and retest. If this allows for duplication of the fault, replace the valve and
submit an EPQR with contact details so we can organize PRR of the original
parts.
Work instructions outlined in TOPIx reference installation of new friction
washers. These friction washers are not installed during initial assembly of the
engine, but MUST be added if service work is performed.

Publication

Under
Investigation

TOPIx Workshop
Manual Section
303-01’X’

8

Latest Vehicle Concern Fixes
Vehicle

Customer
Concern

Vehicles
equipped with
Flexray and
8HP Trans.

A customer may
complain of a
gearbox warning
lamp, or restricted