MOTORCYCLE

4/25/2018

M2018-005

©2018 YAMAHA MOTOR CORPORATION, U.S.A.

XV19F (“STAR VENTURE”) AND XV19FB (“STAR ELUDER”) MODELS
New Process for Ordering Certain Audio Components

In order to ensure timely delivery and service for certain audio system components equipped on the Star
Venture and Star Eluder models, the Amp, Power (2DF-88132-00-00), which is referred to as the “Head
Unit” in the Service Manual, and the LCD screen (2DF-88101-00-00) are only available to order from a
third party vendor who specializes in remanufacturing this type of equipment, CTDI.
LCD
2DF-88101-00-00

Amp, Power
2DF-88132-00-00
How to Place a Warranty Replacement Order from CTDI
1. Submit a Warranty Authorization request on YDS>Service>Warranty Claims / Authorization>New.
Select “Warranty/Y.E.S. Authorization - If request is $750 or over.” Remember to list the part as the
Causal Part. When your authorization is approved, you will be given an “Auth Code” to use in your
order to CTDI.
2. Once you have your Auth Code and are ready to place an order for one of these components,
navigate to YDS>Service>Warranty Claims / Authorization>CTDI and select “CTDI” from the menu.

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TIP: FAQs, and the Training Guides (User’s Guide) are found on the main page menu. We recommend
reading the User’s Guide prior to placing the first order.
3. Select “Place An Order” from the left side menu, then select “Warranty Replacement”. Warranty
replacement orders will be shipped completely free of charge.

4. Complete the order form beginning with selecting the Make, Model, Year, and Part desired from the
left side menu. Include the Radio / Accessory Serial Number of the part you are replacing in the field
below. A label is located on each of these components containing the Serial Number.

5. On the right side of the order form, complete the fields with the required vehicle information, Auth
Code (obtained from the warranty authorization request), and details of the components failure. It is
not necessary to enter any DTC Codes. Once complete, select Verify at the bottom of the page to
process the order.

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6. Once the order has been verified and accepted, a confirmation will appear on the screen containing
details of the order. This should be printed for your records. You can check Order Status from the
main menu on the CDTI screen.
IMPORTANT: Warranty replacement parts ordered will arrive with a return shipping label inside the packaging. Please carefully pack the failed component inside the original packaging which the replacement
parts arrived in and return these parts to CTDI using the supplied shipping label. If the part is not returned
within 30 days, your dealer will be charged the full cost of the component.

JYAVP38YXJA000001

ABCD1234

John Doe
1234 Star Venture Street
Everywhere, USA

123456
Yamaha Dealer

For additional information or for assistance in troubleshooting the Infotainment System on a Star Venture
or Star Eluder, please submit an Online Tech Support request via YDS or call your RTA at (800) 879-0078.

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How to Place a Standard Replacement Order from CTDI
In the case of damage or failure that is not warrantable, such as damage caused by theft, external
damage, or replacement outside the warranty period, select Standard Replacement from the main menu
of the CTDI portal.
1. The process is exactly the same as the Warranty Replacement order process except an Authorization
Code is not required to complete the order. Core charges apply for the component being replaced and
the damaged part will need to be returned within 30 days to avoid additional charges. Enter the part
requested and vehicle’s information, then select Verify at the bottom of the screen.

2. Once Verify has been selected, a window will appear requiring a method of payment to be selected.
Choose your payment method then click Next at the bottom to complete your order. A confirmation
page will appear. You can check Order Status in the Order Status tab from the main menu of the CTDI
site.

For additional information or for assistance in troubleshooting the Infotainment System on a Star Venture
or Star Eluder, please submit an Online Tech Support request via YDS or call your RTA at (800) 879-0078.

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For warranty claims, convert the approved warranty authorization into a claim once the repair is complete.
Be sure the part provided by CTDI is listed as the Causal Part only because it was provided free of charge.

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