TOYOTA

PRODUCT SUPPORT DIVISION

The attached Dealer Letter has been updated, refer to the details below.

DATE | rey
4/18/2016 Label Ordering Information _

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.

Thank you for your cooperation.

© 2016 Toyota Motor Sales USA

TOYOTA _

Published: April 12, 2015

To: All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject: Owner Notification — Product Operation Reminder — GOB

Operation of Back Door Closer Function for Rear Hatch
Certain 2009-2015 Model Year Venza Vehicles

Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90301

(310) 468-4000

Toyota will mail owners of certain 2009-2015 Model Year Venza vehicles, in Mid-April, 2016, a product operation
owner letter explaining the functionality of the Back Door Closer Function for the Rear Hatch Assembly.
Additionally, owners will be provided two labels for application to the rear hatch of the vehicle as a reminder.

The following information is being provided to keep you informed of the owner notification mailing.
In the unlikely event an owner contacts a dealership and requires label application assistance, please
assist them with applying the labels to the proper location noted in the owner's letter.

If required, additional labels can be procured from the Material Distribution Center (MDC)

MDC Part Number | _ Description

00411-160001 _____ Venza Rear Hatch Product Operation Reminder Label

Qty per Pack |
2 J

A copy of the owner communication is attached for your reference.

Please review this notification with your staff to assure that all relevant personne! have been briefed regarding

this subject.
‘Thank you for your cooperation.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

CP TOYOTA

Owner Notification - Production Operation Reminder - GOB
Certain 2009-2015 Model Year Venza Vehicles
Operation of Back Door Closer Function for Rear Hatch - FAQ

Frequently Asked Questions
Published April 12, 2016

Qi:

Al:

Q2:

A2:

Q3:

A’:

Q4:

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What is the Product Operation Reminder?

The subject vehicles are equipped with a Back Door Closer system for the rear hatch assembly. This
system is designed to automatically close the rear hatch door entirely when only light pressure is used
to close the hatch door. This system engages about an inch before the rear hatch closes. When
active, the rear hatch jam protection feature is overridden. Toyota reminds you that fingers and objects
should not be obstructing the rear hatch when the Back Door Closer system is activated, because
they could be injured or damaged. Additional information regarding rear hatch operation can be found
in your owner's manual section 1-2 “Opening, Closing, and locking the doors” (Pg 59-68).

Qta: Where are the reminder labels applied?
Ala: The owner letter will advise the proper location and application method for the reminder labels.
The image below is the application area where the labels should be applied.

What is Toyota going to do?

Toyota will mail customers of covered vehicles an owner letter reminding them of the Operation of the
Back Door Closer Function for the Rear Hatch. Additionally, enclosed with the letter are two labels that
the owner is requested to apply to the rear hatch of the vehicle as a reminder to users.

In the unlikely event an owner contacts a dealership and requires label application assistance,
dealerships should assist them with applying the labels to the proper location noted in the owner letter.

Which and how many vehicles are covered by this Owner Notification?

There are approximately 278,900 certain 2009-2015 Model Year Venza Vehicles

covered by this Owner Notification in the U.S. The vehicles were produced from Mid-May, 2008
through Early July, 2015.

Q3a: Are there any other Toyota or Lexus vehicles covered?
A3a: No, this program only covers approximately 278,900 Certain 2009-2015 Model Year Venza
Vehicles.

What if an owner has additional questions or concerns?

Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.

Product Operation Reminder
Certain 2009-2015 Model Year Venza Vehicles

Operation of Back Door Closer Function for Rear Hatch
[VIN]

Dear Toyota Owner:

Al Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to provide superior customer satisfaction, we are providing the following reminder about the operation of
the back door closer function for the rear hatch assembly.

What is this product operation reminder?

Your vehicle is equipped with a Back Door Closer system for the rear hatch assembly. This system is designed
to automatically close the rear hatch door entirely when only light pressure is used to close the hatch door. This
system engages about an inch before the rear hatch closes. When active, the rear hatch jam protection feature
is overridden. Toyata reminds you that fingers and objects should not be obstructing the rear hatch when the
Back Door Closer system is activated, because they could be injured or damaged. Additional information
regarding rear hatch operation can be found in your owner's manual section 1-2 “Opening, Closing, and locking
the doors” (Pg 59-68).

What should you do?

Enclosed in this letter. are two stickers that should be applied to the rear hatch of the vehicle as a reminder to
users. Please apply them to the yellow locations shown on the image below. Before applying them, ensure the
surface has been cleaned with a damp cloth. If you require assistance, please contact your local authorized
Toyota dealership.

What if you have other questions?

* Your local Toyota dealer will be more than happy to answer any of your questions.
e If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-
9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.

If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input
the new information.

(f you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products.
Thank you for driving a Toyota.

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.