TOYOTA

TMS Toyota Customer Services Toyota Motor Sales, USA, Inc.
Product Quality and Service Support, Quality Compliance 19001 South Western Avenue
Published 3/23/16 sor G) de8-1000
Approved By: Tom Trisdale

To: All Toyota Dealer

From: Product Support Division

UPDATED Dealer Letter Available on TIS**

COLD CLIMATE STATES

NOW COLD CLIMATE STATES
Limited Service Campaign (LSC) EOD Limited Service Campaign (LSC) ESD
Certain 2005 — 2008 Model Year Tacoma Vehicles Certain 2005 — 2008 Model Year Tacoma Vehicles
Corrosion-Resistant Compound (CRC} Application Frame Inspection

The dealer letter has been updated to include details of the frame registration and credit program that has been added
to Limited Service Campaigns EOD and ESD.

Refer to the UPDATED dealer letter on TIS for additional information.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2015 Toyota Motor Safes, USA
TOYOTA

3/23/16 — Frame Registration and Credit Program. Refer to page 9. Tot cat Wenn na Me
4/27/15 — Rental opcodes have been updated. Refer to page 8. Torrance, CA 50301
(310} 468-4000
To: All Cold Climate States Toyota Dealer Principals, Service Manager, and Parts Managers
Subject: Limited Service Campaign (LSC) EOD

2005 through 2008 Model Year Tacoma Vehicles
Corrosion-Resistant Compound (CRC) Application

Toyota will initiate a Limited Service Campaign (LSC EOD) to inspect and, based upon Toyota's inspection
criteria, apply Corrosion-Resistant Compounds (CRC) to key areas of the frame assembly of certain 2005-2008
model year Tacoma vehicles without significant rust perforation until March 37, 2016. This campaign covers
vehicles currently registered in the following cold climate states and the District of Columbia (D.C.) (together,
"Cold Climate States”): CT, DE, IL, IN, KY, MA, MD, ME, Mi, MN, NH, NJ, NY, OH, PA, RI, VA, VT, Wi & WV.

EOD will be rolled cut on a state-by-state basis, with the first states beginning in early May, 2014.

Condition

. Toyota has received reports that certain 2005 through 2008 model year Tacoma vehicles operated in
specific cold climate areas (Cold Climate States) with high road salt usage may exhibit more-than-normal
corrosion to the vehicle's frame.

* Toyota investigated these reports and determined that the
frames in some vehicles may not have corrosion-resistant Tym

protection sufficient for use in these areas. ’ death iy se
* — This combined with prolonged exposure to road salts and peas 1 ety i ‘
other environmental factors, may contribute to the a e- Soke, i ae #2
development of more-than-normal rust in the frame of some 4A) pS Eee de
= |. att

vehicles. oe fee Ea aoe
e This condition is unrelated to and separate from normal ="

surface rust which is commonly found on metallic surfaces

after some years of usage and/or exposure to the environment.

Limited Service Campaign (LSC) Remedy

Over the next few months, owners of the covered vehicles will receive a notification requesting them to bring
their vehicles to an authorized participating Toyota dealership in the Cold Climate States. The dealership will
inspect the condition of the vehicle's frame. Based upon the results of the inspection, the dealership will do one
of the foliowing:
—«_.|f-significant rust perforation-is-notfound,the-dealer-will-apply-Gorosion-Resistant Compounds-(CRC) to
key areas of the vehicle's frame at no charge to the owner.
e — If significant rust perforation is found, the dealer will replace the vehicle's frame at no charge to the owner.

Customers will have until March 31, 2016, fo have the inspection of the vehicle's frame and the CRC
application completed. If before the March 31, 2016, expiration date an authorized Toyota dealer (in a
Cold Climate State) confirms that the vehicle's frame has significant rust perforation, the appropriate
repairs must be completed within three months of the inspection date*. Please schedule all inspection
and CRC appointments well in advance of the March 31, 2016, expiration date fo ensure that your

dealership has sufficient time to complete this Limited Service Campaign.

Please note: All vehicles must have the campaign completed by the deadlines outlined above.

“Due te facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the
frames and associated parts

Gc)

pI

LSC EOD —- D — Page | 2

Owner Notification
The owner notification will commence approximately 1 — 2 weeks after your state has been launched.

Phase| Region States Dealer Date
1 Boston Main, Massachusetts, New Hampshire, Vermont, Rhode Island May 8, 2014
2 Cincinnati Kentucky, Michigan, Ohio June 23, 2014
3 Chicago illinois, Indiana, Minnesota, Wisconsin August 22, 2014
4 New York Connecticut, New Jersey, New York September 17, 2014
5 CAT Delaware, Maryland (D.C.), Pennsylvania, Virginia, West Virginia_| November 10, 2014

Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for
a vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner
who has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS. VINs will be loaded simultaneously with the taunch of each state.

Pre-Owned Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct the LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery

Dealer/Owner Lists

Summary Reports containing the number of covered vehicles in your dealership’s Primary Marketing Area
(PMA) have been enclosed in the dealer package. Based upon our records, a dealership which does not
have a covered vehicle in their PMA will receive a report indicating so.

Only vehicles currently registered in the “Cold Climate States” are covered under LSC EOD (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, Mi, MN, NH, NJ, NY, OH, PA, Ri, VA, VT, WI, WV and also includes the
District of Columbia.

LSC E0D — D — Page | 3

Number and identification of Covered Vehicles
There are approximately 760,000 Tacoma (certain 2005 — 2008 model year) vehicles covered by LSC
EOD.
VIN Range VIN Range
Mode! | WMI | Year Model | WMI | Year
VBS Range Vbs Range
JU62N | M001038 - MO08091 JUG2N 2001028 - 2099997
pate KU72N | M001035 - M004841 2100011 - 2144893
LU42N | M001025 - Maoz890 KU72N 2001030 - 2099998
MU52N | M001026 - M001900 2100007 - 2144860
JU62N | M007884 - M028771 eon 2001003 - ZO99999
2006 KU72N | M004775 - M010145 2100003 - 2144901
LU42N | M002891 - M008847 MUS2N 2001010 - 2099986
Tacoma | 3TM MU52N | M001878 - M003617 Z100000 - 2144881
JU62N | M028772 - M049700 NX22N 2001023 - 2099994
enor KU72N | M010029 - 013697 2100030 - 2144884
LU42N | MOO8667 - M013600 NX62N 2001659 - Z099610
MU52N | M003618 - M005093 2100147 - 2144755
JU62N | MO49701 - Ma70800 2001187 - Z099909
soos |KU72N | 013698 - 017962 Tacoma | STE | 2005 | PX42N “71 ooggs - 2144724
LU42N | MO13601 - M020109 TU22N 2001007 - 2099765
MUS52N | M005056 - M007830 2100041 - 2144886
2001020 - ZO99966
eee 2100001 - 2144895
2001048 - 2099980
TX22N 2100018 - 2144900
2001181 - 2099650
Mes 2100227 - 2144873
2001009 - 2099992
UU42N 2100004 - 2144899
UX42N 2001302 - ZO099989

2100005 - 2144707

> Only vehicles currently registered in the “Cofd Climate States” are covered under LSC EOD (LSC expiration date Mar 31, 2076)
Gre; Cold Climate States: CT. DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI VA, VT, WI, WV and also includes the
‘=a = ss District of Columbia .

(Number and Identification of Covered Vehicles CONTINUED .. . )

LSC E0D -D- Page| 4

Model

WMi

Year

VIN Range

VBS

Range

Mode!

WMI

Year

VIN Range

VDS

Range

Tacoma

5TE

2006

JUG2N

2144959 - 7199999

2200001 - 2299938

2300392 - 2320618

KU72N

2145137 - 2199947

2200113 - 2299342

2300404 - 2320543

LU42N

2145030 - 2199948

2200064 - 27299588

2300154 - Z320397

MU52N

2145150 - 2199925

2200162 - 2299622

2300120 - 2320296

NX22N

2145177 - 2199921

2200211 - 2299999

2300002 - 2320613

NX62N

2145547 - 2199704

2200545 - 2299939

2300485 - 2320176

PX42N

2145459 - 2199841

2200453 - 2299639

2300105 - 2320265

TU22N

2144903 - 2199958

2200282 - Z299994

2900000 - 2320205

TUG2N

2144902 - 2199943

2200216 - 2299993

Tacoma

5TE

2007

JUG62N

2320673 - 2399882

2400216 - 2469849

KU72N

2320671 - 2399894

2400197 - 2469635