COG Expired on May 31, 2015

TOYOTA

Toyota Motor Sales, U.5.A., Inc.
1900) South Western Avenue
Torrance, CA 90501

(310) 468-1000

To: Ail Toyota Dealer Principals, Service Managers, and Parts Managers
Subject: Limited Service Campaign COG

Certain 2012 MY Prius Vehicles
Lane-Keeping Assist System Update
In our continuing efforts to assure the best in customer satisfaction, Toyota is launching a Lime
Campaign to update the Lane-Keeping Assist system on 335 specific 2012 MY Prius Vehi

Background

On 335 Specific 2012 model year Prius vehicles, the Lane-Keeping Assist (LKA} system not activate the
lane departure warning (beep) when the vehicle begins to deviate from the marked lane. All other features of

the LKA system operate as designed. *%
Limited Service Campaign (LSC) Remedy %
Assist system at NO CHARGE

to the customer. This Limited Service Campaign will be available un 31, 2075.

ether or not the customer takes
New Vehicle Limited Warranty coverage

Toyota dealers are requested to update the calibration !D for the untidy 2
All other terms of the New Vehicle Limited Warranty will rematai

advantage of this Limited Service Campaign. Additional
can be found in the Owner's Warranty and Service Guide

t staff of the owner notification timing and your

The following vital information is provided to inform yopeand y
degree of involvement. SN

1. Owner Notification Letter Mailing Date

The owner notification will commence i e May, 2012, approximately 1 week after the dealer notification.
Please note that only owners of th d vehicles will be notified. If you are contacted by an owner who
has not yet received a notificati e verify eligibility by confirming through Dealer Daily/TIS prior

to performing repairs. DealeS uld perform the repair as outlined in the Technical Instructions found on
TIS.

Toyota tries very urrent customer name and address information from each state through

f A, er to the customer who purchased the vehicle.

baits Service Campaign will be available at NO CHARGE to vehicle owners until May 37, 2075. All
Gqiner tg of the covered vehicle's applicable New Vehicle Limited Warranty will remain in effect whether
not fe customer takes advantage of the Limited Service Campaign.

3. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)

To ensure customer satisfaction Toyota requests that dealers perform the Limited Service Campaign
Remedy on any New or Used Vehicle in dealer inventory that is covered by this Limited Service Campaign
prior to customer delivery.

4. Toyota Rent-A-Car (TRAC) Vehicles

Toyota requests that dealers verify whether their TRAC vehicles are covered by Limited Service Campaign
COG. Ifa vehicle is covered, please perform the Limited Service Campaign at an opportune time.

Limited Service Campaign COG — D — Page 2

§.

Dealer Summary Reports

Summary Reports, containing the number of covered vehicles in your dealership’s primary marketing area,
have been enclosed in the dealer package.

Number and Identification of Covered Vehicles
There are 335 specific 2012 Model Year Prius vehicles covered by this Limited Service Campaign in the U.S.

Model WMI MY VDS Serial Start Serial Finish
. C1479552 C1525657
Prius JTD 2012 KN3DU 05369651 05424495

Please note that not all vehicles in the VIN range are covered by this Limited Servicg ign. if you
are contacted by an owner who has not yet received the notification, please verify co€eraye by confirming
through Dealer Daily/TIS. Dealers should perform the procedure as outlined in teé™{ebhnieal Instructions
located on TIS.

A UIO matrix by state is provided to inform your dealership of the number g&covered vehicles in your state.

STATE | UIlO STATE | UIO STATE | UlO g : wy lO STATE] UIO
AK 4) HI 0 MI 2 V 5 UT 3
AL 0 lA 0 MN 0 8 VA 11
AR 9 1D 2 MO 1 OH 0 VT 0
AZ 8 IL 1 MS OK 11 WA 5
CA 96 IN 1 MT OR 6 WI 1
co 2 KS 0 NC PA 11 WV 0
CT 2 KY 3 ND Ri 0 WY 0
DG 0 LA 7 0 SC 2
DE 1 MA 8 1 SD )

FL 17 MD v J 4 ™N 4
GA 8 ME i. NM 1 T™ 46

Parts Ordering

The Calibration ID update will not require any parts.
Remedy Procedu

T S Instructions on performing the Lane Keep Assist system Calibration ID
need to utilize Techstream to perform the update process. The new Calibration ID
m TIS, please refer to the Technical Instructions for additional details.

Please refer to T
update. Technicia
can be do ed

coke able, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of ap

Ss
Limited Service Campaign COG ~ D — Page 3

Certain 2012 MY Prius Vehicles

Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TiS Vehicle Inquiry
System.

td No further action required.

Inspect VSC/ABS/ECB ECU for +
New Calibration ID - F152647224 K

No OS
¥
Update the Lane-Keeping Assist

Yes
System in the VSC/ABS/ECB ECU NK %

|! %