¥ .

Remove the spare tre and visually Inspect. i
ae ; AA ee
The tear frame cross member and flaltank mounting crost” or i | ' xX

Case 1: No oF onl less than 10mm) 2
Satna rear Case 2: Perfotation found on the fear frame cross

oration found on the rear frame cross member
pemmand uel tank mounting crass membors member and/or fuel tank mounting cross member(s)
ANI
corrosion damage or detericralion found on the Cortasion domane found on the fuel mo mounting
for 0

straps LSPV, spare tire cartier and/c

Refiane straps LSPV, spare tis cart andothe Be spas ie carer on
i y y
cmmemaan | | aoe
-—} cottosion damaged replaced duc to
ol component(s) excessive rust
; ; f perforation.
Reinstall the spare tire | l aaron
| i Fuel tank mounting
y cross member(s) have
| Rear frame efoss tust perforation
member replacement
Replacement parts ate unsuccessful, due to
unavailable. the damage caused by
Refer to the Technical the repair process
Instructions for specific | |
ctiteria and handing |
Rey ment parts are
Includes making a rental Cae
vehicle available based be Replace the
Upon the inspection Provide the customer a AC
fesults with a rental vehicle, [—™| —
and contact the
customer when parts
become available
Follow the Tayota
y ‘Transportation
Assistance Program Campaign completed,
Campaign Complete {TTAP) guidelines. relumn the vehicle to
the customer.

Submit Limited Service Campaign claims following the procedures described in the Toyota
Warranty Policy and Procedures Manual.

LSC 9SM- D - Page 6
(Warranty Processor Instructions continued...)

Vehicle Inspection and Judgment OP. Codes

All inspection operation code (Op. Code) claims must be filed as a separate claim from the repair.

Safety
Recall Op. Flat Rate
# Code Description Hour
Inspect the Rear Cross-Member and surrounding components for Rust
Perforation
0624M A [Minor or No Rust Perforation found of the rear cross-member or fuel tank 0.5
mounting system and no surrounding component damage found] hr/vehicle
asm (CASE 1 shown in the Flow Chart) NO PARTS REPLACEMENT
REQUIRED
Inspect the Rear Cross-Member and surrounding components for Rust
Perforation
pezdnle) Rust Perforation and/or surrounding component damage found hi hen cle
| (CASE 2 shown in the Flow Chart) PARTS REPLACEMENT
REQUIRED

NOTE: The above flat rate times includes 0 1 hour for admanlatrative cost per unit for the dealership ine

Vehicle Repair OP. Codes

All inspection operation code (Op. Code) claims must be filed as a separate claim from the repair.
Choose one of appropriate operation code from the matrix below according to the valuation and
combination of necessary Tepair work(s) below, BY

The following operation codes are only to be tised in the event that the vehicle requires the
replacement of the/Rear Cross-Member, Fuel Tank Strap(s), Brake Tube, LSPV and Spare Tire

Carrier. If these components can not be replaced, due to excessive rust perforation and/or the Fuel tank
mounting cree Membér(s) have rust'perforation contact-your Region/Private Distributor Representative
immediately.

Please indicate the corresponding Repair Work. # (see table below) in the Condition Cause Remedy

(CCR) section of the claim to signify which repairs were done based on the op. code as a cross-reference.

For example:

« If op. code 0624MB (corresponding to Repair Work #s 1, 4 and 5) is used. The CCR should state:
“Repair Work #'s 1, 4, & 5.”

Repair Work # Description of Repair Work |
Replace the fear cross-member, includes reinstalling the original or new spare tire carrier to

2 the rear cross-member

2 Replace the brake tube including air bleeding

3 Replace the 'LSPV including air bleeding

4 Replace the fuel tank strap(s)

5 Replace the spare tire carrier

Description (Affected Repair Work # above! Flat Rate
SSC# | Op. Code fl ption ( : P A ) Fi aon
0625M1 v - a = = 5.0 hr/vehicle
0625M2 v v - - - 5.5 hr/vehicle
osm 0625M3 v v v : - 6.9 hr/vehicle

0625M4 v v v ¥ = 7.2 hr/vehicle
0625M5 v v = ¥ = 5.8 hr/vehicle
0625M6 v - v = = 6.6 hr/vehicle

LSC 9SM- D - Page 7

(Warranty Processor Instructions continued...)

Description (Affected Repair Work # above) Flat Rate
ssc# | Op. Code 7 a { i a ) 7 nee
0625M7 v - ¥ ¥ - 6.9 hr/vehicle
0625M8 ¥ - - ¥ - 5.3 hr/vehicle
0625M9 : ¥ - - - 0.5 hr/vehicle
O625MA = v ¥v = = 1.9 hr/vehicle
0625MB 2 v v v = 2.2 hrivehicle
0625MC = v ¥ v v 2.7 hrivehicle
0625MD S v v a v 2.4 hrivehicle
0625ME So v o v S 0.8 hr/vehicle
O625MF : v z A v 1.3 hr/vehicle
9SM 0625MG = v_. = S v 1.0 hr/vehicle
0625MH w oS : ¥ S S 1.6 hr/vehicle
0625MJ S =I Y v o 1.9 hr/vehicle
0625MK = = v v v 2.4: btivehicle
O625ML = = v - fi 2:1 hr/vehicle
0625MM = ‘ >. 5 v = 0.3 hr/vehicle
0625MN - - z v v4 0.8 hr/vehicle
0625MP = ~ 5 - v 0.5 hrivehicle
0625MQ Rea tae Member fepiecerent unsuccessful, damage 3.0 hrlvehicle

Note: For Operation Cade 0625M1, through 0625M8 and 0625MQ which contain the Cross-Member replacement, $8.00
per vehicle for the cost of the chisel cutter should be included on the SSC claim. Use “ZZ” sublet type. State
“Chisel Cutter’ in the sublet description. Sublet cost maximum is $8.00.

Rental OP. Code

Below is the “rental only” op. code which should be used for submitting rental claims. Rental expense
will be submitted separately from repair/replacement for this LSC only and document attachments
may be requested by the Warranty Department,

r 7 ed
| Pp.
| S8C# Code | __..Description ___ Flat Rate Hour
0624LL Vehicle Rental 1-30 days me per
9M” “Vehicle Rental 31-60 days avin
0624LM (Usage of this operation code requires DSPM | eed pen
Authorization) y

Note: For Operation Code 0624LL, use “RT” sublet type. Special accommodations based upon customer
needs, not outlined above require DSPM authorization.

LSC 9SM- D - Page 8
(Warranty Processor Instructions continued...)
Fuel Tank Strap Weld Nut and Bolt Repair (as needed)

In some instances it may be necessary to replace the Fuel Tank Strap Weld Nut and Bolt please use the
following operation codes when necessary.

Repair Work # Description of Repair Work
1 Remove the Fuel Tank Strap Weld Nut and Bolt and smooth the frame surface (Fr. Side)
2 Remove the Fuel Tank Strap Weld Nut and Bolt and smooth the frame surface (Rr. Side)
3 Remove and install the rear bady assembly
4 Remove and install the cab body assembly
Safety Description
Recall Op. (Affected Repair Flat Rate
issc | Code |_Work# above) Cab Type Remetis Hour
# 1112/3 /)4 ‘ )
0626M1 | ¥ Regular Vehicle Requires Rear 0.2 hr/vehicle
0626M2 v Regular! Access » | Cross Member 0:2 hr/vehicle
| 0626m3 |v |v Regular Replacement 0.4 hrivehicle
' gsm |-0826M4 |v v _/Regular 3:6 hrivehicle
j 0626M5 v |v Regular/ Access Vehicle Does NOT 3.6 hr/vehicle
o626me |Y |v |v Regular Require Rear Cross 3.8 hr/vehicle
0626M7_| ¥ Ys Access J) Member Repigcement 5.6 hrivehicle
_ os2eme [|v |v |v [| Access | 9.2 hr/vehicle

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-
step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation. o, & x CY
TOYOTA MOTOR SALES; U.S.A., INC. :

Limited Service Campaign 9SM
Certain 2000 through 2003 Tundra Vehicles - Severe Corrosion of the Rear Cross-Member

[VIN]
Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing effort
to meet your product expectations, Toyota would like to announce a Limited Service Campaign on certain 2000 —
2003 Tundra vehicles to inspect the rear cross-member, including the surrounding components, such as the brake
lines at the proportioning valve (which is mounted on the cross-member assembly) and the fuel tank mounting
system, which includes the fuel tank straps.

What is the condition?
Toyota has received reports that certain 2000 through 2003 model year Tundra vehicles operales in cold climate

areas with high road salt use, may exhibit excessive corrosion on the frames rear cross-m fincluding the
surrounding components and the fuel tank mounting system.

What is included in this Limited Service Campaign?

If you believe your vehicle has been or will be operated in cold climat
toad sait is frequently used, any authorized Toyota Dealer will inspect!
surrounding components, such as the brake lines at the proportioning v.

If there is no significant corrosion of the rear.

surrounding components, no. furth ction

¢ If significant corrosion of the ri £0 S$ mei
no longer safely support the spate tire and
assembly and/or ding comets

e If the fuel tank str i i

rounding components is detected such that it can
nt components are available, the cross-member

x
In those relatively rare Casi nefe | re s-member is significantly corroded, but cannot be replaced due
to excessive frame com >sion: aii oun location (e.g., if the side rails are too damaged), and/or if
significant corrosion of either of the fue ‘tank cross-members is detected, Toyota will provide an appropriate
remedyona case-by-ca sis.