TOYOTA

Toyota Motor Sales, US.A., Inc.
18001 South Western Avenue
Torrance, CA 9050)

(310) 468-8000

To: All Toyota Dealer Principals, Service Managers, Parts Managers

Subject: Update — Limited Service Campaign 9SM

Gp This Campaign Expired on December 31, 2012.

TOYOTA

Toyota Motor Sales, U.S.A., tne.
19001 South Western Avenue
Torrance, CA 90501

(310) 468-1000

To: All Toyota Dealer Principals, Service Managers, Parts Managers

Subject: Limited Service Campaign - 9SM
Certain 2000 — 2003 Model Year Toyota Tundra Vehicles
Excessive Corrosion of the Rear Cross-Member

Toyota previously announced that a service campaign would be launched for Certain 2000 — 2003 model year
Toyota Tundra vehicles that are NOT currently registered in and/or originally sold in the “Cold Climate States”
where road salts are frequently used. Although it is unlikely that these vehicles will experience the prolonged

exposure to high concentrations of road salts and other environmental factors that contribute to this condition,

owners of these vehicles will now be able to obtain the inspection and if applicable repair at no charge if they so
desire.

Background

e This condition may occur if the subject vehicle is operated in cold climate areas with;high road salt use (Cold
Climate States").

¢ In addition, excessive corrosion may also'be exhibited on the fuel tank mounting system, which includes two
other cross-members and fuel tank mounting straps.

« Exposure to cold climate and high road salt usage conditions are primary contributors. This is unrelated to,
and separate from normal surface rust which is commonly found on metallic surfaces after some years of
usage and/or exposure to the environment.

¢ Vehicles originally sold in and/or currently registered the following states will receive this offer:

AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC,
SD, TN, TX, UT, WA, and WY

Customers that receive the LSC notice may contact your dealership. If a customer requests that this LSC be
performed, please be sure to assist them. if the customer opts not to conduct the LSC at this time, please leave
the LSC open inthe event the customer would like it performed in the future.

NOTE: Dealers located in the states covered by this LSC shoutd not solicit opportunities to perform this
campaign. Any abuse or misuse of this LSC will result in the dealer being debited.

Limited Service Campaign Remedy ¢

Dealerships are requested to inspect specified components** and adjacent areas of the vehicle. Based upon

the inspection, one or more of the following should be done:

¢ If there is no significant corrosion of the rear cross-member, the fuel tank mounting system, frame , and
the surrounding components, no actions is required.

¢ — If significant corrosion of the rear cross-member and or surrounding components is detected such that it
can no longer safely support the spare tire, and replacement components are available, the cross-
member assembly andor components will be replaced.

* Ifthe fuel tank mounting straps exhibit deterioration, they will be replaced.

In those relatively rare cases where the rear cross-member is significantly corroded, but cannot be replaced

due to excessive frame corrosion at the mounting location (e.g., if the side rails are too damaged), and/or if

significant corrosion of either of the fuel tank cross members is detected, you should contact the Region/PD

Office for vehicle condition confirmation and customer handling procedure.

* Cold Climate State: CT, DE, iL, IN, KY, MA, MD, ME, Mi, MN, NH, NJ, NY, OH, PA, RI, VA, VT, Wi & WV
“Please refer to the Technical instructions located on TIS for additional details.

LSC 9SM- D - Page 2

The foliowing vital information is provided to inform you and your staff of the owner notification and your degree of

involvement.
4. Owner Notification Letter Mailing Date

The owner notification will commence in early December, 2011, approximately one week after the dealer
notification. The owner letters will be mailed out over approximately one month.

If a dealership is contacted by an owner who has not yet received the notification, please verify vehicle
coverage by confirming through Deater Daily/TIS.

Dealer/Owner Lists
As the majority of vehicles will not require a remedy, summary reports will not be provided for this LSC.

Number and Identification of Covered Vehicles

There are approximately 316,000 Toyota Tundra (model year 2000 — 2003) vehicles registered in and/or
originally sold in the states covered by this Limited Service Campaign.

MODEL | WMI | Year —_ MODEL | WMI, | Year xn Fattoe
vos Range vDS. Range

6N441 | $001001-'$124211 E RN341 [°S125909 - $220341

BN481 | $001001,-'S001001 2001 | RT341, | '$125907 - $220347
BT441,4-S001901'- 5125901 RT381 | $064333 - $220345

Brat | 091001 - siz5894 BN441 | S220461 - S332258
JN321_|,S001001 - 125878 BT441 | $220352 - S332710

oon 2kN421 | Soo1001 - $001003 BT4a1 | $219295 - $332685,
KN441 | $001001 - S051314 JN324_| $220351 - $332714

KT441 } S001001- $125833 200 Frat | S220754- $932680

RN341 | S001001-.$125859 RN341 | $220353 - $332719

Tundra 5TB RN381"}_ S001001'- S001003, Tundra | 5TB RT341 | $220960 - S332721
RT341°| 001001 - $125904 RT381 | S220365 - S332665

RT381) | $001601 - $125897 BN441 | S332744 - S434008

BN441 | 5127099 - $220170 BT441 | 316368 - $439612

Braat | 5125911 -S220327 87481 | S306031 - $439593

BT481 | $064335.-'S220350 ¥N321_ | $332750 - S436914

2001 | JN321 | $126112-S220343 oo KT441_ | $330788 - S439601
KN441,, |.$064852 - $064852 RN341 | $307943 - S436915

KT421 0} $090565 - $090565 RT341 | S306032 - $439732

1441 | $125953 - $220297 RT381 | $308386 - $439716

Please note that all vehicles that were originally sold in and/or currently registered in the covered states are
eligible for this inspection and if necessary remedy at no charge regardless of the vehicle’s age or mileage.

If your dealership is contacted by an owner who has not received a notification, please verify eligibility by
confirming through Dealer Daily/TIS prior to performing the inspection. Dealers should perform the
inspection and if necessary repair as outlined in the Technical Instructions found on TIS.

This LSC is available until December 31, 2072 (repairs must be completed by this date).

LSC 9SM- D - Page 3

4. Parts Ordering
Please refer to the table below for Rear Cross-Member part numbers. Additional part number information
can be found in the Technical Instructions (located on TIS). Parts can be ordered from your facing PDC.
e__ For 2000 — 2002 Model Year
Part Number Part Description Quantity
51209-00010 Rear Frame Cross Member Sub- assembly 1
90080-11288 Bolt 43
90178-A0082 Nut 13
e For 2003 Model Year we
Part Number Part Description Quantity
51209-00012 Rear Frame Cross Member Sub-assembly 1
90080-11288 Bolt 13
90178-A0082 Nut>, TT 13
*Part replacement is based on inspection results. DO NOT order parts until the
vehicle inspection has been completed. Refer to the Technical Instructions
Gi posted on TIS for additionaljpart number information.
In the event parts are not available, please r refer to the Technical Instructions
for specific criteria and handling: This includes making a rental vehicle
available based upon ‘the inspection results.’
This UlO matrix is provided to inform your dealership of the approximate number of vehicles in your state
that are covered by this Limited Service Campaign. }
2000 | 2001 2002 | 2003 ‘zo00 “2001 2002 | 2003
STATE MY MY | MY MY TOTAL STATE NY) MY MY MY TOTAL
AK 491 317 436 1,627 NC: 3:588'| 2,466 | 2,819 | 2,913 | 11,786
AL__| 2,641. | 1,692 | 2,032 | 2,488. |_ 8,753 ND. | 415 87 90 85 377
AR 1,372} 1,001 | 1,178 | 1,096.) 4,647 | NE 402 294 363 293 1,352
AZ 31304 | 2:451_| 2,983 | 2,842" | 11,580 NM 1,272 | 1,058 | 1,083 | 1.189 | 4,602
CA ___|'24,638,| 20,883 | 24,982 | 261672 | 97,175 NV__| 1,334 | 1,054 | 1,502 | 1,506 [ 5,396
co 3,429%| 2,359 | 2,283..|-2,156 | 10227 |} OK 1,363 | 1,337 | 1.474 | 1,381 5,555
FL 7,211 | 5,316 | 7,085 | 7,662 | 27,274 OR 2,684 | 1,601 | 1,843 | 1,895 | 8,023
GA 4,074 | 2,935 | 3,864 | 4,180 | 15,053 sc 1,993 | 1,485 | 1,801 | 1,984 | 7,263
HI 236 | 17a | 252 | 221 |. ‘887 | sD 273 | 157 | 202 | 159 791
lA 509 357 454 403 | 1,723 TN 2,799 | 1,564 | 1,851 1,848 8,062
ID 944 632 722 696. 2,991 TX 9,025 | 9,792 | 10,606 | 10,355 | 39,778
KS 927 625 795 | 747 3,094 UT 1,353 877 977 891 4,098
LA 2,037_| 2,340 | 2.475 | 2,447 9,299 WA 3,825 | 2,432 | 2,782 | 2,834 | 11,873
Mo 1,277 904 1,120 | 1,084 | 4,382 iad 348 282 239 253 1,122
MS 1,352 | 1,137. }. 1.259 | 1,330 5,078 TOTAL | 85,359 | 68,068 | 80,061 | 82,479 | 315,967
MT 646 458 509 486 2,099

LSC 9SM- D - Page 4

5.

Technical Instructions

Refer to TIS for Technical Instructions on inspection and if necessary replacement procedures for the
Rear Cross-Member, including the surrounding components, such as the rear brake lines at the
proportioning valve, spare tire carrier and fuel tank mounting system.

Customer Handling Process, if parts are not available for required repairs

Toyota is working quickly to ensure that sufficient quantities of replacement Rear Cross-Members and
ancillary parts are available for this program. We understand there may be unique situations that require
case-by-case handling. In these special circumstances, please contact your DSPM. They will work with
your dealership to resolve issues where possible before escalating the case.

Tools and Equipment

If you need a Frame Expansion Bar campaign tool to complete the repair, please contact your regional
representative. The available Frame Expansion Bars will be allocated by regional personal on an as
needed basis and will need to be returned to the region after use.

The additional required tools and equipment are listed in the technical instructions found on TIS

LSC 9SM- D - Page 5

8. Warranty Processor Instructions

Please note the following for this campaign:
This Limited Service Campaign involves the inspection of the Rear Cross-Member, Fuel

Tank Mounting Cross-members, Brake Tubes, LSPV, Spare Tire Carrier and Fuel Tank

Strap, and if applicable the replacement of the aforementioned parts.
| OPERATION FLOW CHART
Verify Vehicle Eligibility
1. Check the VIN range. P—Not Covered-a} No further action required
2. Check the TIS Vehicle Inquiry System.

T
Covered

Perio intial pre-noist frame inspection.
Proceed to LSC ADF.

Inspect the specilic areas of the frame ralls and crass members as shown in
green for rust perforation. Was rust perforation found in the areas inspected? P=Yes>] Expires December 31, 2012)

(

Directed to SSC 95M from LSC AOF.

members shown in red for rust perforation af }

ID oy
| ‘The Fuel Tank Mounting Straps, Load Sensing Proportioning ‘pled. we
Valve (LSPV), sparo te carrier and surrounding components for
‘comrosion damage ee a