NOTE: THIS LSC EXPIRES ON April 30, 2019

TECHNICAL
INSTRUCTIONS FOR
LIMITED SERVICE CAMPAIGN GLD
SAFETY CONNECT SYSTEM
CERTAIN 2015 MY GS 350, LS 460, RC350
AND
CERTAIN 2016 MY GX 460, IS 200t/300/350, NX 200t

The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification levels:
•
•
•

Senior Technician
Master Technician
Diagnostic Specialist

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly
trained technicians available to perform this repair at all times.

1

I.

OPERATION FLOW CHART
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.

Not Involved

No further action required.

Invoved

Check Safety Connect System

OK

NG

Reprogram DCM

Confirm Activation

Campaign complete.

II. IDENTIFICATION OF AFFECTED VEHICLES
NOTE:
•
•
•

A small number of vehicles involved in this campaign may have a DCM that has previously been
activated. File a warranty claim to mark the vehicle complete.
Always check the TIS Vehicle Inquiry System to confirm the VIN is covered by this Limited Service
Campaign, and that the campaign has not already been completed by another dealer.
TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected
or were completed by another dealer.

III. PREPARATION
A. PARTS
No parts are required to complete this campaign
B. TOOLS & EQUIPMENT
• Techstream 2.0 / TIS Techstream / Techstream Lite (Software 11.0 or higher)
• GR8 Battery Diagnostic Station

IV. BACKGROUND
The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7
response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject
vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile
Directory Number.
2

V. REPROGRAM THE DCM
1. CONNECT THE GR8
a) Set the GR8 to Power Supply Mode to maintain 13.5 volts during ECU reprogramming
b) The charger must be connected directly to the battery
•
•

A battery charger set to power supply mode MUST be used during reprogramming
ECU damage may occur if the correct battery charger setting is not used

2. TURN OFF ALL ELECTRICAL ACCESSORIES
a) Turn off all electrical accessories ( i.e lights, audio, and climate control systems)
3. TURN IG ON
4. CHECK SAFETY CONNECT SYSTEM OPERATION
a) Press the SOS button and compare the response from the lights in the SOS button to the chart below.

Response from the red and green lights in the SOS button

The red light flashes for 2 seconds
followed by the green light flashing for
2 seconds.

The red and green
light do not illuminate.

The red and
green light flash
simultaneously.

The green light is
illuminated.

Yes

Yes

Yes
Yes

Check for DTCs
Proceed to Step 5
No DTCs

DCM activation is
complete.
Proceed to Step
10

DTCs found

Diagnose vehicle
using the
appropriate repair
manual on TIS.

5. CONNECT TECHSTREAM

3

6. CHOOSE TELEMATICS FROM THE SYSTEM SELECTION MENU

7. CHOOSE THE UTILITY OPTION, AND CLICK THE NEXT BUTTON

4

8. CLICK DCM SERVICE ON THE UTILITY MENU

9. CHOOSE ACTIVATE DCM
a) Select Activate DCM, and click next to reprogram the DCM.

5

10. VERIFY THE DCM IS ACTIVATED
a) Press the SOS (Safety Connect) button and confirm the vehicle connects to the Lexus call center
11. PRINT CUSTOMER HEALTH CHECK REPORT
a) From the Health Check Results screen select the Customer Health Check Report button (TIS will
launch when button is pressed)

Customer Health
Check Button

b) Log in to TIS
c) Input Vehicle Mileage and Repair Order number
d) Check the “Performed” campaign radio button for the applicable campaigns completed during this
service event
e) Select the Report button

E0F

f) Confirm Customer Health Check Report information is correct
g) Print Customer Health Check Report from TIS
h) Sign and provide to the customer

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−
−
−
−

◄ VERIFY REPAIR QUALITY ►

Confirm the GR8 is set up properly prior to beginning the reprogramming
Confirm the reflash completes successfully
Confirm the Safety Connect System is operational
Confirm there are no DTCs in the ECU

If you have any questions regarding this update, please contact your regional representative

VI.

APPENDIX
A. CAMPAIGN DESIGNATION DECODER

E

L

Year Campaign is Launched Repair Phase

8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

0 = Remedy
1 = Prelim/Interim
2 = Prelim/Interim for
Phase 2 Vehicles
(Remedy not yet
available) “1 or 2” will
change to “0” when the
Remedy is available

A
Current Campaign Letter
for this year

1st Campaign = A
2nd Campaign = B
Etc...

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