June 1, 2016

Subject:

Limited Service Campaign (LSC) GLD
Certain 2015 MY GS 350, LS 460, RC 350
Certain 2016 MY GX 460, IS 200t/300/350 and NX 200t Vehicles
Safety Connect System Disabled

Dear Dealer Principal:
In our continuing efforts to ensure the best in customer satisfaction, Lexus is launching a Limited Service
Campaign (LSC) on certain 2015 MY GS 350, LS 460, RC 350, and certain 2016 MY GX 460, IS
200t/300/350 and NX 200t vehicles.
Background
The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7
response center at the touch of a button. Lexus has identified that the Safety Connect System in the
subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification
Number/Mobile Directory Number.
Remedy
Any authorized Lexus dealer will re-initialize the Safety Connect System at NO CHARGE to the vehicle
owner.
This LSC will be available until April 30, 2019, and will only be available at an authorized Toyota Dealer.
Owner Notification Mailing Date
The owner notification will commence in mid-June, 2016, approximately one week after dealer
notification.

Lexus makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for
a vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If your dealer is contacted by an
owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
Pre-owned Vehicles in Dealership Inventory (In-stock Vehicles) and LCCS Vehicles
To ensure customer satisfaction, Lexus requests that dealers conduct this LSC remedy on any used
vehicles currently in dealer inventory or any dealer LCCS vehicles that are covered by this LSC prior to
customer delivery or customer loan.
Also, as a reminder, L-Certified policy prohibits the certification of any vehicle with an outstanding Limited
Service Campaign, Special Service Campaign or Safety Recall. Thus, no affected units should be sold or

delivered as an L-Certified until this Limited Service Campaign has been completed on that vehicle.
Number and Identification of Covered Vehicles
There are 36 vehicles covered under this LSC.
Remedy Procedures
Please refer to TIS for Technical Instructions.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the
time of appointment.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians
performing this LSC are required to successfully complete the most current version of the E-Learning
course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this LSC repair are required to currently hold at least one of
the following certification levels:




Senior Technician
Master Technician
Diagnostic Specialist

Always check which technicians can perform the repair by logging on to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above
certification level or greater to perform this repair. Carefully review your resources, the technician skill
level, and ability before assigning technicians to this repair. It is important to consider technician days off
and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Warranty Reimbursement Procedure
Certain 2015 MY GS 350, LS 460, RC 350
Certain 2016 MY GX 460, IS 200t/300/350 and NX 200t Vehicles

LSC

Op. Code

Description

Flat Rate

GLD

CGG21A

Reprogram the DCM with valid Mobile Identification
Number/Mobile Directory Number

0.3

 The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this LSC. Additionally, one day of rental
vehicle expense (to a maximum of $45) or the cost of pick-up and delivery of the customer’s car may be claimed if
required and subject to the guidelines published in the Safety Recall and Special Service Campaign General
Procedures document on TIS.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
Customer Contacts
A Q&A is attached to assist you in responding to any questions or customer concerns. If a customer has
any further questions they are requested to contact the Lexus Customer Assistance Center at 1-800255-3987 Monday through Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am to 4:00 pm PST.

Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your on-going support.

Lexus, a Division of Toyota Motor Sales, USA, Inc.

Attachments

CC:

Customer Satisfaction Manager
General Manager
LCCS Manager
Parts Manager
Pre-owned Manager
Service Manager
Warranty Administrator

Limited Service Campaign GLD – Remedy Notice
Certain 2015 MY GS 350, LS 460, RC 350
Certain 2016 MY GX 460, IS 200t/300/350 and NX 200t Vehicles
Safety Connect System Disabled
Frequently Asked Questions
Published June 1, 2016
Q1:
A1:

What is the condition?

The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7 response center at the touch
of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned
expiration of the Mobile Identification Number/Mobile Directory Number.

Q1a:
A1a:

What is Safety Connect?

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded
cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Lexus’s
designated response center, which operates 24 hours per day, 7 days per week. Safety Connect offers Automatic
Collision Notification, Emergency Assistance, Roadside Assistance, and Stolen Vehicle Location at the touch of a button.

Q2:
A2:

What is Lexus going to do?

Q3:
A3:

Which and how many vehicles are covered by this Limited Service Campaign?

Owners of the vehicles covered by this Limited Service Campaign will receive an owner notification letter via first class mail starting
in mid-June, 2016. Any authorized Lexus dealer will re-initialize the Safety Connect System at NO CHARGE to the vehicle owner.
There are 36 vehicles covered by this Limited Service Campaign in the U.S.

Model Name

Model Year

UIO

Production Period

GS 350
GX 460
IS 200t
IS 300
IS 350
LS 460
NX 200t
RC 350

2015
2016
2016
2016
2016
2015
2016
2015

3
12
4
6
2
2
6
1

Early September, 2015
Early September, 2015
Early September, 2015
Early September, 2015
Early September, 2015
Early September, 2015
Mid-September, 2015
Early September, 2015

Q3a:
A3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in the U.S.?

No, only certain 2015 MY GS 350, LS 460, RC 350 and 2016 MY GX 460, IS 200t/300/350, and NX 200t
vehicles are covered by this Limited Service Campaign in the U.S.

Q4:
A4:

How long will the repair take?

Q5:
A5:

How does Lexus obtain my mailing information?

Q6:
A6:

What if I have additional questions or concerns?

The repair takes approximately one hour; however, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
If you have additional questions or concerns, please contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday
through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time.

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© 2016 Toyota Motor Sales, USA

[VIN]

Certain 2015 MY GS 350, LS 460, RC 350
Certain 2016 MY GX 460, IS 200t/300/350 and NX 200t Vehicles
Safety Connect System Disabled
Limited Service Campaign GLD – Remedy Notice

Dear Lexus Customer:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the
current owner.
What is the condition?
The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7 response center at the touch
of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned
expiration of the Mobile Identification Number/Mobile Directory Number.
What will Lexus do?
Any authorized Lexus dealer will re-initialize the Safety Connect System at NO CHARGE to you.
What should you do?
Before you are inconvenienced by this condition, please contact your authorized Lexus dealer to make an appointment to have the
Safety Connect System initialized. The remedy will take approximately one hour. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time. This Program will be offered until April 30,
2019, and will only be available at an authorized Lexus dealer.
This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the beginning of this letter and
is subject to the same conditions set forth in the New Vehicle Limited Warranty section of your Owner’s Manual Supplement or
Owner’s Manual Warranty Information booklet. For additional information, please refer to the booklet.
What if you have other questions?



Your local Lexus dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

If you would like to update your vehicle ownership or contact information, you may do so by registering at www.lexus.com/drivers.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.