S-SB-0030-12

October 26, 2012

2013 Scion iQ EV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market

USA

Applicability
YEAR(S)

MODEL(S)

2013

iQ EV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying your dealership’s new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interior light, clock, and radio reset).
• Interior cleanliness.
• Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota and Scion.
A new PDS Check Sheet has been developed for the 2013 model year iQ EV. Bulletins are
available for items in bold type.
Warranty Policy

If the need for additional repairs or adjustment is noted during the Pre-Delivery Service, the required
service should be performed under warranty. Reimbursement will be managed under the warranty
policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.
Reimbursement Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

1.1

N/A

N/A

N/A

© 2012 Toyota Motor Sales, USA

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S-SB-0030-12

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October 26, 2012

2013 Scion iQ EV Pre-Delivery Service (PDS)

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

PART NUMBER

QTY

ADE

TSPKG1
or
TSLITEDLR01

1

TIS Techstream*
or
Techstream Lite
NOTE: Software version 7.20.041 or later is required.
* Essential SST.

NOTE
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

Before Inspection

When performing new car Pre-Delivery Service, install DCC fuse before moving the vehicle from
the storage lot so that Functional Operation checks can begin as soon as vehicle is moved into
the service stall.
1. Install DCC fuse – see check sheet
2. Install radio antenna*
Functional Operation

Apply parking brake and cycle ignition “IG-ON,” place gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door, release trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, dimmer switch, emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check power outlet* and cigarette lighter
7. Check audio/navigation* systems, set SSP* to iQ, and set clock
8. Install shift-lock override button cover

© 2012 Toyota Motor Sales, USA

S-SB-0030-12

October 26, 2012

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2013 Scion iQ EV Pre-Delivery Service (PDS)

Walkaround Inspection

Starting at the driver’s door, check window and door lock operation and the operation of all power
windows and door locks from master switch. Assure tightness of interior garnishes and check seat
belts. Inspect hatch contents and lights at rear of vehicle. Inspect passenger door window regulator
and lock operation and garnishes. Check seat and seat belt operation. Continue on around to the
front of the vehicle checking lights.
1. Check door and door lock operation including each wireless remote control/theft deterrent
system*
2. Check power window operation
3. Check that vehicle will “Ready On” with all keys
4. Check seats and seat belt operation
5. Check rear defogger
6. Check side marker, tail, backup, and license plate lights
7. Check rear hatch/cargo area trim appearance
8. Check tire repair kit and tool installation
9. Check headlight aim
Refer to the Repair Manual for procedures.
Under Hood

1. Check brake and power steering fluid levels
2. Check battery system coolant level
3. Check electric motor system coolant level
4. Check heater system coolant level
5. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. PG001-06, “Battery Maintenance for In-Stock Vehicles &
Pre-Delivery”.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

© 2012 Toyota Motor Sales, USA

S-SB-0030-12

October 26, 2012

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2013 Scion iQ EV Pre-Delivery Service (PDS)

Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.

2. Activate and initialize Tire Pressure Warning System (TPWS) – see check sheet
3. Inspect tires for defects/damage
4. Install wheel covers/caps/spare tire wheel covers*
5. Install rubber body plugs
Install rubber body plugs (stored in glove box) into rear torque box holes.
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Inspect under the vehicle for damage, rust, etc.
9. Install front wheel opening extension pads – S-SB-0020-12
Road Test

A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check electric motor operation
2. Check gear selector operation
3. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
4. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
5. Inspect for abnormal noise and vibration
6. Inspect for squeaks and rattles
7. Check heater and A/C* operation

© 2012 Toyota Motor Sales, USA

S-SB-0030-12

October 26, 2012

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2013 Scion iQ EV Pre-Delivery Service (PDS)

Road Test (Continued)

8. Check speedometer operation
9. Check cruise control operation
Final Inspection & Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.

2. Verify floor mat application and install using retaining clips* – S-SB-0008-11
3. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard™ film and clear protective bumper film*
Ensure ALL glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place Owner’s Guide and first aid kit portfolio* in glove box
9. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the diagnostic
report function.
10. Install front license plate and license plate cover – see check sheet
11. Fully charge the EV battery – S-SB-0026-12
* Inspect or install when equipped or required

© 2012 Toyota Motor Sales, USA