TOYOTA

Toyota Motor Sales, US.A., Inc.
19001 South Wester Avenue
Torrance, CA 903501

(310) 468-4000

To: All Toyota Dealer Principals, Service Managers, Parts Managers
Located in the 12 CARB States

Subject: Special Service Campaign (SSC) COW
Certain 2013 Model Year Scion FR-S Vehicles
Registered in the 12 CA Emission Standard States
Engine Control Madule (ECM) Update

Background
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics Il (OBD-I!) System may need to

be updated to meet the regulations set forth by the California Air Resources Board (CARB). An update for
the Engine Control Module (ECM) to improve the monitoring parameters within the OBD-II system is now
available. The correction ensures that the “Check Engine Light” will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintaining the proper operating temperature).

- States that have adopted the CARB emission standards (“12 CARB States’) for the 2013 Model Year
and covered by this campaign: CA, CT, MA, MD, ME, NJ, NY, OR, PA, Ri, VT and WA.
- This condition does not affect fuel economy or vehicle performance.

Remedy
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if

necessary update the ECM at no charge to the customer.

The following information is provided to inform you and your dealers of this campaign and your degree of
involvement.

1. Owner Notification
The owner notification will commence in mid-December 2012.

Please note that only owners of vehicles currently registered in the 12 CARB States are covered by this
campaign and will be notified. !f a dealer is contacted by an owner who has not yet received the
notification, please verify coverage by confirming through Dealer Daily/TIS. Dealers should perform
the procedure as outlined in the Technical Instructions located on TIS.

2. New and Used Vehicles in Dealership Inventory {In-Stock Vehicles)

To ensure customer satisfaction Toyota requests that dealers perform the SSC Remedy on any covered
New or Used Vehicle in dealer inventory that is covered by this SSC prior to customer delivery.

3. Toyota Rent-A-Car (TRAC) Vehicles
Toyota requests that dealers verify whether their TRAC vehicles are covered by SSC COW. Ifa vehicle

is covered, please perform the remedy prior to renting the vehicle to a customer.

4. Dealer Summary Reports
Summary Reports, containing the number of covered vehicles in your dealership's primary marketing

area, have been enclosed in the dealer package. (Please verify eligibility by confirming through Dealer
Daily or TIS prior to performing repairs.)

SSC COW -—D - Page 2

5. Number and Identification of Covered Vehicles
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12

CARB States and covered by this SSC.

Wii_|_MY_]_VDS_|_START_|_ FINISH
4700031 | 1707728
JA | 2013 | ZNAAI Py790032 [2707727

Please note that only owners of the covered vehicles will be notified. if a dealer is contacted by an
owner who has not yet received the notification, please instruct the dealer to verify coverage by
confirming through Dealer Daily/TIS. Dealers should perform the procedure as outlined in the
Technical Instructions located on TIS.

A UIO matrix by state is provided below which contains the number of covered vehicles for the 12 CARB
States:

STATE} U!lo STATE | UIO STATE | UIO STATE} UIO
CA 1,344 MD 156 NY. 281 RI 20
CT 78 ME 18 OR 110 VT 12
MA 164 NJ 194 PA 205 WA 153

6. Remedy Procedures

For repair information please refer to the Technical Instructions found on TIS.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the
time of appointment.

7. Vehicles Emission Recall Proof of Corraction Form (California only)

As this Special Service Campaign includes emission related parts, California dealers are requested to fill
out the Vehicle Emissions Recail — Proof of Correction form after repairs have been completed. The
vehicle owner may require this form for vehicle registration renewal. it is important to note that the
forms are an official state document and blank forms must be secured to prevent misuse.
Additional books are available from the MDC (material part # 00410-92007).

Please complete the form and provide it to the owner upon completion of the campaign.

SSC COW -D- Page 3

8. Warranty Processor Instructions

Certain 2013 Model Year Scion FR-S Vehicles
Currently Registered in the 12 CARB States

Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
Syslem.

~-- Not Covered ——-} No further action required.

]

|
Label present

OLD calibration ID

Update the ECM
with the updated calibration.
Campaign complete. le
Return the vehicle to the customer.

UPDATED
calibration ID

Op.

oo Code

Description

Flat Rate Hour

COW | 2614LA

authorized Modification Label

Confirm ECM Calibration ID and/or Update ECM and attach the

0.6

Codes 2614LA

9. Campaign Designation Decoder

+ The flat rate times include 0.1 hours for administrative cost per unit for the dealership for all Op.

lets Tel

|
‘Year Campalgnis Launched Repait Phase — Curront Campaign Letter

} for this year
pao - a |
8 2008 O=Remedy || yu ]
9= 2009 11= Interim (Remedy |
A=2010 not yot availabe) “1” ris |
B=2011 ‘will change (0 °O* when | |
| cs2012 the Remady is | ae -
O=2013 | available
= 2018
Fe 2015
ete.

Examples:
A1D = Launched in 2010, Interim Phase, 4" Campaign Launched in 2010

BOH = Launched in 2011, Remedy Phase, 8"" Campaign Launched in 2011
COE = Launched in 2012, Remedy Phase, 5" Campaign Launched in 2012

SSC COW-D -— Page 4

10.

41.

12,

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer
delivery.

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or remedy. Please welcome them to your dealership and answer any questions they may have. A
Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concems are asked to please contact the Toyota Customer
Experience Center (1-866-707-2466).

Media Contacts
lf you are a dealership associate and have any questions, please contact your District Service/Parts

Manager.

in the event you are contacted by the News media, it is imperative that all media contacts (local and
national) receive a consistent message. Please direct all media contacts to Brian Lyons (310) 468-2552,
in Toyota Corporate Communications. (Please do not provide this number to customers or dealer
associates. Please provide this number to media representatives only.)

Please review this entire package with your Service and Parts staff to familiarize them with the
proper step-by-step procedures required to implement this SSC.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Certain Early 2013 Model Year Scion FR-S Vehicles
Registered in the 12 California Emission Standards States
Engine Control! Module (ECM) Update
Special Service Campaign
{VIN}

Dear Scion Owner:

At Scion, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Scion is announcing a Special Service Campaign, which includes your vehicle.

What is the condition?
On certain early 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD=-!!) System may need to be
updated to meet the regulations set forth by the California Air Resources Board (CARB)! An update for the Engine
Contral Madule (ECM) to improve the monitoring parameters within the OBD-!I syste now available: The correction

ensures that the “Check Engine Light” will illuminate should an abnormal condition develop. (suchas: the engine coolant
not reaching or maintaining the proper operating temperature).

This condition does not affect fue! economy or vehicle performance.

What will Toyota do?

Any authorized Scion or Toyota dealer will inspect the calibration of the Engine | Control Module (ECM) and if necessary

update the ECM at no charge to you. This Special Service Campaign is offered to vehicles currently registered in the

following 12 states that have adopted the California Emission Standards: CA, CT)MA, MD, ME, NJ, NY, OR, PA, Ri,
VT and WA
What should you do?

Please contact any authorized Scion or Toyota dealer and make an‘appointment to have the calibration of the ECM
inspected and if necessary updated. This Special Service “~s will be performed at no charge to you.
take aj

Inspecting and if necessary updating the ECM ca will proximately 30 minutes. However, depending
upon the dealer's work schedule, it may be necessary t e your vehicle available for a longer period of time.

If your vehicle is covered by this Special Service Campaign you do not need this owner letter to have the campaign
completed; however, to assist the dealer. in confirming vehicle eligibility, we request that you present this notice at the
time of your service appointment. >

H you would like to update your vehicle ownership or-contact information, please go to http://www.scion.com/#lagin. You
will need your full 17-digit,Vehicle Identification Number (VIN) to input the new information.

What if you have a soc etaed in the state of California?
Vehicles registered in areas subject.to the biennial smog certification program are required to submit evidence of a
smog certification every of ther renewal period. Starting January 1, 2005, owners of vehicles six or less model years old

will pay an annual smog abatement fee for the first six registration years instead of being required to provide a biennial

smog cattification. The registration renewal notice mailed to you by the department will indicate if a smog certification is
required. If a smog certification is required and you have not had a smog inspection, you may still pay your registration

fees fo avoid any late fees. However, you will not receive your new registration or year sticker until the smog information
hag‘been receiveriby DMV.

What ifyou-have q 2.
Your local Scion cea ill be more than happy to answer any of your questions and set up an appointment to