TOYOTA

PRODUCT SUPPORT DIVISION

Volume: XIX
Number: ¥C12-042
Date: 12/14/2012
_X Action

_X Retaln

__ Information

INTEROFFICE MEMORANDUM

To: Ali Toyota Region/Private Distributor General Managers/Vice Presidents
From: Bob wore, 0iLL>

Vice Presidént, Product Quality and Service Support
Subject: Special Service Campaign (SSC} COW

Certain 2013 Model Year Scion FR-S Vehicles
Registered in the 12 CA Emission Standard States
Engine Control Module (ECM) Update

Background
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics }} (OBD-Il) System may need to

be updated to meet the regulations set forth by the Califomia Air Resources Board (CARB). An update for
the Engine Control Module (ECM) to improve the monitoring parameters within the OBD-ii system is now
available. The correction ensures that the “Check Engine Light” will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintaining the proper operating temperature),

- States that have adopted the CARB emission standards (“72 CARB States”) for the 2013 Model Year
and covered by this campaign: CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI, VT and WA.
- This condition does not affect fuel economy or vehicle performance.

Remedy
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if

necessary update the ECM at no charge to the customer.

The following information is provided to inform you and your dealers of this campaign and your degree of
involvement.

1. Dealer Notification
The attached dealer letter will be sent to all Scion and Toyota dealers in mid-December 2012.

2. Owner Notification
The owner notification will commence in mid-December 2012.

Please note that only owners of vehicles currently registered in the 12 CARB States are covered by this
campaign and will be notified. If a dealer is contacted by an owner who has not yet received the
notification, please instruct the dealer to verify coverage by confirming through Dealer Daily/TIS.
Dealers should perform the procedure as outlined in the Technical instructions located on TIS.

3. Region/District Summary Reports
We have enclosed the following Special Service Campaign {SSC) Reports in the Region/Private
Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package.
* Region/PD Summary Report that provides an overview of the entire Region/PD for this SSC.
* A District Summary Report that indicates the number of covered vehicles per dealership in each
district for this SSC.
SSC COW —R -— Page 2

4,

The attached dealer notification letter contains additional details.

Number of Covered Vehicles
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12
CARB States and covered by this SSC.

Media Contacts

It is imperative that all media contacts (local and national} receive a consistent message. In this regard,

all media contacts must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate

Communications. (Please do not provide this number to customers. Please provide this number to

media associates only.)

Please review this notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.

Thank you for your cooperation.

Enclosures
cc:

Region/Private Distributor Assistant General Managers

Region/Private Distributor Customer Service Operations Managers

Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs

Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers

Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers

Region/Private Distributor PDC Managers

Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers

All TMS Sales Administration Managers

All TMS Product Quality & Service Support Managers

All Field Product Engineers

UE DOS >ADOSODEOE

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Borst
Bracken
Broughman
Bryan
Burns
Camden
Carter
Christoff
Coetzee
Colon
Colvin
Daly
Dane
Daverio

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Davidson
Depew
Doi
Dufresne
Fay

Fein
Fogg
Grosso
Hancock
Hanson
Hare
Heyer
Hicks
Higgins
Hirata

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