Ovusaus

February 14, 2013

Subject: Product Update DLB - Internal Trunk Release Lever (Handle)
Certain 2006 through Early 2013 Model Year IS 250, IS 350 and IS-F,
Certain 2007 through Early 2013 Model Year ES 350 and ES 300h, and
Certain 2013 Model Year GS 350 and GS 450h Vehicles

Dear Dealer Principal:

As previously communicated in December 2012, Lexus discovered that the trunk release lever (handle) in some madel
vehicles can break if not pulled in the direction specified on the handle. The part has been changed in production and
parts have been prepared to support a product update for existing customer vehicles.

The purpose of this communication is lo advise you that we will be contacting customers advising them of the product
update. Notifications will be sent to owners of covered vehicles beginning in late February, 2013.

Condition

The vehicles covered by this Product Update are equipped with an internal trunk release lever (handle) located inside of
the trunk compartment. The handle makes it possible for a person trapped inside the trunk to escape from the
compartment. If the handle is not pulled in the direction indicated* on the lever, the lever may break and not open the
trunk.

*This information is also available in the Owner's Manual,

Lexus will replace the handle with a new one made of a different material at no charge for a limited time through

February 28, 2016
There are approximately 720,000 IS, ES and GS vehicles covered by this product update.

Identification of Covered Vehicles

MODEL | WMI| MY VDS START FINISH MODEL | WMI | MY_| YDS START FINISH
—s JTH | 2013 | BWIGG | 2000142 | 2014201 2008 | BP262 | 5000156 ; 5004828
2007 | Bi46G | 2000122 | 2154865 2009 | BP262 | 5004658 | 5006738
2008 | Bi46G | 2152373 _| 2274244 ISF JTH [2010 | BP5C2 | 5006743 | 5008082
2009 |_Bi46G | 2272246 | 2342372 20i_| BP5C2 | 5008080 | 5009726
ES350 | JTH | 2010 | BKIEG | 2341225 | 2414572 2012_| BP5C2 | 5009692 } 5010859
2011 | BKIEG | 2413336_|_ 2472840 2013 _| BP5C2 | 5010828 | 5011046

2012 | BKIEG | 2471873 | 2513315
2013 | BKIGG | 2000152 | 2036105

asso | umm | 2013 [BElBL_| 000150 | So19003

CEIBL | 5000125 | 5013887
asou | TH | 2018] asia. | scoo1s7 | soosea7

MODEL _[ WMI [ MY | V0S | START [ANISH] [MODEL[ WM [ MY [vps | SIART | FINGH
2006 | 8K262 -ZECRRI | 20216 zoo | crsc2 |2esee33 | eee
2007 | 04262 | sops7rsTs0s0848] | 15250 tH Soadeos | S087754
200s | sxxe2 [Estee eosear| | Y | — | 2nm [crsce | Sbezaas-aaseoen
wos0 | me 2007 8422 [Sasenas [sara 20m | crsca Paar aaron
or [escort 70 |e PT
me [ect won| Pee
molescteee tel | |, (a [emote tee
soso fg TH oo [ese EE
cae | [=> lamest? a ete
wesc gah za eet
= [oa Pea oo Hie aS

NOTE: To take advantage of existing systems and processes, this product update will be identilied as ‘DLB" in Dealer
Daily/TIS tor atlected vehicle identification purposes. Please verify through Dealer Daily/TIS prior to performing the
product update. Claims will be denied for any update perlormed on a vehicle which is not covered by DLB.

Although most dealers should have very few, if any, new vehicles in dealer inventory that were produced prior to the
product update being implemented, Lexus requests that dealers check new vehicle inventory and replace the trunk
release lever in any vehicle requiring it prior to new vehicle delivery. Dealers are also requested to check any pre-owned
vehicles in their inventory and to replace the trunk release lever in any vehicle requiring it prior to pre-owned vehicle
delivery. Always verify Dealer Daily/TIS to ensure vehicle coverage prior to performing the product update.

Technical Instructions
Technicians are requested to follow the trunk release lever replacement instructions which are available on TIS.

The updated trunk release lever has been placed on Dealer Ordering Solution and will be systematically released daily
per the limits communicated to each dealership from its facing PDC. Please refer to your Parts Allocation Report for
additional details.

Part Number Parts Name Oty. Per/Veh
04002-81153 Handle, Back Door Inside 1

Each dealership will receive specific dealer ordering criteria in an email from their facing PDC Manager based on
Repair Order Volume x PDC Affected UIO. Therefore, it is vita! that both Parts and Service work together to
coordinate appropriate kit orders. A sample of the Parts Allocation Report has been attached below for your
reference

Ovens

Parts Allocation Report

IMPORTANT PARTS ORDERING UPDATE
Satety Recall, Service Campaign (SSC/LSC), Customer Support Program (CSP) and Product Update
parts will be eligible for the Monthly Parts Return Program. Please reler to Service and! Parts Operations

Communication 2011-20 for campaign paris that are currently returnable under the Monthly Parts Return
Program and adbitional details.

Warranty Claim Submission Information
Dealers are required to submit product update claims using the following operation code.

Model Op.Code Description Flat Rate Hour
1S 250, IS 350, IS-F, ES 350, ES Replace Interna! Trunk Release mn
300h, GS 350 and GS 450h a Lever ie

*The flat rate time includes 0.1 hours for administrative costs per unit for the dealership.

As a courtesy to our owners, Lexus will reimburse dealers to provide amenities as needed when performing the product
update. Reimbursement limits for amenities are as follows:

Car wash - maximum $20/vehicle,

Fuel fill - actual cost as substantiated by receipt to a maximum of $100/vehicle,

Rental vehicle - one day as required to a maximum of $45/vehicle.

Pick up and redelivery of customer vehicle - as required to a maximum of $100/vehicle (no rental
allowed if provided),

¢ Remote repair ~ as required to a maximum of $100/vehicle {no rental or pick up and redelivery allowed

if provided).

Media Contacts

Itis imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts
must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate Communications. (Please do nat provide this
number to customers. Please provide this contact to only media associates.)

Customer Handling
A Q&As attached to assist your dealership in responding to any customer concerns. If the customer has any further

questions they are requested to contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am through 4:00 pm Pacific Time.

Thank you for your understanding and cooperation.

Lexus, a Division of Toyota Motor Sales, USA, Inc.

Attachment

Ce:

Customer Satisfaction Manager
General Manager

Parts Manager

Pre-Owned Manager

Sales Manager

Service Manager

OQveaus

Product Update
Internal Trunk Release Lever {Handle} - QA.

Ob __ Whats the condition?

Al: The vehicles covered by this Product Update are equipped with an Internal Trunk Release Lever (Handle) located inside of the
trunk compartment. The handle makes it possible for a person trapped inside the trunk to escape from the compariment. If the
handle is not pulled in the direction indicated” on the lever, the lever may break and not open the trunk. Lexus is announcing a
Product Update to replace the handle with a new one made of a different material at no charge for a limited time.
“This information is also available in the Owner's Manual.

Ola: What is the Internal Trunk Release Lever?
Ala: The Internal Trunk Release Lever is located inside of the trunk compartment. The handle makes it possible for a person
trapped inside the trunk to escape from the compartment.

Olb; __ Is this a recall?
Alb: No. This is not a recall, but a Product Update.

Q2. What is Lexus going todo?
A2: Lexus will replace the handle with a new one made of a different material at no charge for a limited time.

Q22 How long will this Product Updiate be available?
A2a: — Customers are requested to make an appointment to have the handle replaced before February 28 2016,

O2 Ho will the. take?
A3; The updale will take approximately 15 minutes. However, it may be necessary for the owner to make the vehicle available for a
longer period of time depending on the dealer's work schedule.

O4, How many and which models are covered by this Product Update?
A4: There are approximately 720,000 vehicles covered by this Product Update in the U.S.

Model Name Model Year Production Period Number of Vehicles
aso/ssor | Cedain2006 102013 eae Approx 282,000
350hz00n | Cetin 2007 102013 February 200% 16 Approx 412,000
ssgisson | Censn206 eames are [Approx 28000

Tota! | _ Approx. 720,000

Q4a:__ Are there any other Toyota or Lexus models covered by this Product Update?
Ada: No. There are no other models covered by this Product Update.

O5:___What ifan owner has additional questions or concerns?
AS: — Owners with questions or concerns are asked to please contact the Lexus Customer Assistance Center at 1-800-25-LEXUS
Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacitic Tire.

PRODUCT UPDATE
Internal Trunk Release Lever (Handle)

VN)
Dear Lexus Owner:

At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, a Product Update is available lor a limited time for the following vehicles:

© Certain 2006 to 2013 model year Lexus IS 250, |S 350 and IS F

Certain 2007 to 2013 model year Lexus £S 350 and ES 300h

© Certain 2013 Model Year Lexus GS 350 and GS 450h

What is the condition?

Your vehicle is equipped with an Internal Trunk Release Lever (Handle) located inside of thetrunk compartment. The
handle makes it possible for a person trapped inside the trunk to escape from the compartment. If the handle is nat
pulled in the direction indicated” on the lever, the lever may break and not open the trunk. Before you are
inconvenienced by this condition, Lexus wauld ike to replace the handle with a new one made of a different material at
no chargeto you lor a limited time

*This information is also available in your Owner's Manual.

How do you have this Product Update performed?

Please contact your authorized Lexus dealer and make an appointment to have the handle replaced before
February 28, 2016. The update will take approximately 15 minutes. However, depending upon the dealer's

work schedule, it may be necessary to make your vehicle available for a longer period ol time.

You do not need this owner letter to have the Preduct Update perlermed; however, to assist the dealer in
confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.

Mf you would like to update your vehicle ownership or contact information, please go to www.lexus com/owners. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

What if you have other questions?
Your local Lexus dealer will be more than happy to answer any of your questions and set up an appointment to
perform the update. \{ you require further assistance, you may contact the Lexus Customer Satisfaction at
1-800-255-3987 Monday through Friday, 500 am to 6.00 pm, Saturday 7:00 am through 4:00 pm Pacific Time

Ityou area vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you

Thank you lor driving a Lexus.