February 13, 2013
To: Area General Managers
From: Don Fordiani - National Dealer and Field Operations Manager

Subject: Praduct Update DLB - Internal Trunk Release Lever (Handle)
Certain 2006 through Early 2013 Model Year IS 250, IS 350 and IS-F,
Certain 2007 through Early 2013 Model Year ES 350 and ES 300h, and
Certain 2013 Model Year GS 350 and GS 450h Vehicles

As previously communicated in December 2012, Lexus discovered that the trunk release lever (handle) in some model
vehicles can break if not pulled in the direction specified on the handle, The part has been changed in production and
parts have been prepared to support a product update for existing customer vehicles.

The purpose of this communication is to advise you that we will be contacting customers advising them of the product
update. Notifications will be sent to owners of covered vehicles beginning in late February, 2013. The dealer notification,
owner notification and a Q&A are enclosed for your reference.

Condition

The vehicles covered by this Product Update are equipped with an internal trunk release lever (handle) located inside of
the trunk compartment. The handle makes it possible for a person trapped inside the trunk to escape from the
compartment. If the handle is not pulled in the direction indicated” on the lever, the lever may break and not open the
trunk.

*This information is also available in the Owner's Manual.

Lexus will replace the handle with a new one made of a different material at no charge for a limited time through

February 28, 2016
There are approximately 720,000 IS, ES and GS vehicles covered by this product update.

Identification of Covered Vehicles

MODEL _| WMI] MY. VDS START FINISH MODEL | WMi| MY VDS START FINISH

aa JTH | 2013 | BWiGG | 2000142 | 2014201 2008 | BP262 | 5000156 | 5004828
2007 | BJ46G | 2000122 _|_ 2154865 2009 | BP262 | 5004658 | 5006738
2008 | BJ46G | 2152373_| 2274244 ISF JTH {2010 | BP5C2 | 5006743 | 5008082
2009 | Bl46G | 2272246 | 2342372 2011_| BP5C2 | 5008080 | 5009726

€S350 | JTH | 2010 _|_BKIEG | 2341225 | 2414572 2012_| BP5C2 | 5009692 | 5010859
201 | BKIEG | 2413336 | 2472840 2013_| BP5C2 | 5010828 | 5011046

2012 | BKIEG | 2471873 _| 2513315
2013 | BKIGG | 2000152 | 2036105.

BEIBL | 5000150 | 50i9003
S350 | JH | 2013 F cept [5000125 | 50887

GS
450H JTH | 2013 | BSIBL | 5000157 | 5005497

MODEL _| WMI | MY. VDS START FINISH MODEL | WMI | MY. VDS START FINISH
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NOTE: Jo take advantage of existing systems and processes, this product update will be identified as “DLB" in Dealer
Daily/TIS tor atlected vehicle identification purposes. Please verily through Dealer Daily/TIS prior to performing the
product update.

Although most dealers should have very few, if any, new vehicles in dealer inventory that were produced prior to the
product updale being implemented, Lexus requests that dealers check new vehicle inventory and replace the trunk
release lever in any vehicle requiring it prior to new vehicle delivery. Dealers are also requested to check any pre-owned
vehicles in their inventory and to replace the trunk release lever in any vehicle requiring it prior to pre-owned vehicle
delivery. Always verify Dealer Daily/TIS to ensure vehicle coverage prior to performing the product update.

Dealer Handling of Product Update
The enclosed dealer letter provides detailed information regarding update procedures including parts ordering and
warranty claim submission.

Media Contacts

lt is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts
must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate Communications. (Please do not provide this
number to customers. Please provide this contact to only media associates.)

Please review this communication with your staf to familiarize them with the proper step-by-step procedures required to
support dealers’ implementation of this Product Update.

Thank you for your understanding and cooperation.

Attachments

CC.

Assistant Area General Managers
Customer Satisfaction Managers
Customer Services Field Managers
Customer Services Operations Managers
District Service and Parts Managers
District Technical Managers

Field Product Engineers

Pre-Owned Managers

Vehicle Field Sales Managers