Technical Bulletin
Model(s)

Year

Touareg

2013-2014

Eng. Code

Trans. Code

VIN Range From

VIN Range To

All

All

All

3.0L TDI
(CNRB)

Condition
00 17 16 November 28, 2017 2049353
Extended Inspection for New, Unused, Unsold Model Year 2013-2014 Volkswagen Touareg 3.0L TDI Gen
2.1 Vehicles in Dealer Stock with Less than 1,000 Miles (U.S. Only)

Technical Background
New, unused, unsold Model Year 2013-2014 Volkswagen Touareg 3.0L TDI Gen 2.1 vehicles in dealer stock with
less than 1,000 miles may require additional attention prior to retail sale.
To support dealers in preparing these vehicles for sale, and to help ensure a positive customer delivery
experience, Volkswagen is offering a sales preparation program that allows dealers to prepare these vehicles
before sale (within certain parameters).
Certain services will be mandated for all new, unsold Model Year 2013-2014 Volkswagen Touareg 3.0L TDI Gen
2.1 dealer stock vehicles with less than 1,000 miles in order to bring these vehicles in line with maintenance cycles
and proper detailing. Some vehicles may require additional services in order to mitigate any extreme or
environmental effects.

Production Solution
Information only.

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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Note:
The information in this communication can also be found in General Communication # VWC-17-12 Sales
Preparation Program for New, Unused, Unsold Model Year 2013-2014 Volkswagen Touareg 3.0L TDI Gen
2.1 vehicles in Dealer Stock with Less than 1,000 Miles.

Step 1:
 Perform the work procedure found in the 23V6 Emissions Recall Circular. The SAGA claim must be approved
prior to resale of the vehicle.
 Ensure the IN-FORM tool is properly utilized for the approved emissions modification. The IN-FORM tool can
be accessed here: https://tdi-inform.track360.com/.
 Not using the IN-FORM tool to properly document and validate the modification will stop the processing of
payment for your dealership even if the modification has been completed.

Step 2:
Review/perform the mandatory sales preparation services listed below:
Note:
Repair authorization is not required for these items, however, documentation is required per the Volkswagen
Warranty Policies and Procedures Manual.
 Check Elsa for any other open recall campaigns aside from 23V7. If any are found, perform/close the
campaigns and claim separately from this communication.
 Test battery using Midtronics tester, charge or replace battery as necessary.
 Ensure that transport mode has been deactivated.
 Perform vehicle detail.
 Check tire pressures. Adjust to specification, if necessary.
 Check torque of all wheel bolts. Adjust to specification, if necessary.
 Check and replace (if necessary) wiper blades.
 Perform engine oil change with filter.
 Replace cabin air filter.
 Perform complete brake fluid flush.
 Replace fuel filter.
 Add diesel fuel (maximum $12.00).
Page 2 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
 Check and adjust all other fluid levels (engine coolant, washer solvent, etc.).
 Road test vehicle for 10 miles.
 Ensure that Inventory Vehicle Extended Inspection/Maintenance Form (attached) is completed for all required
inspection items. The form must be completed and signed for each vehicle, and must be retained as part of
required documentation, along with a valid repair order.

Step 3:
Review/perform the services listed below based on the result of a road test. Note that repair authorization is
required for these items before proceeding with sales preparation services. If brake components or tires are in
need of replacement, create a Warranty Repair Acceptance Request in WISE > Operations using VW-Owned TDI
Request for authorization. If authorized, perform repairs and retain replaced parts, if any, for QTM inspection.

Note:
Dealers should be prepared to provide documentation of 30-day inventory maintenance services, if requested.
 Brakes
If brake vibration/noise is present after road test, replace brake pads/rotors on affected axle(s). Retain replaced
parts, if any, for QTM inspection. Review ElsaPro for any mandatory replacement Torque-To-Yield
hardware/fasteners.
 Tires
If tire vibration is present after road test, extend road test additional 10 miles (as noted on Inventory Vehicle
Extended Inspection/Maintenance Form) and recheck for vibration. If still present, replace affected tire(s). Retain
replaced parts, if any, for QTM inspection.

Step 4:
Perform other services needed for vehicle to be saleable as new. Note that if other services are needed, create a
Warranty Repair Acceptance Request in WISE > Operations using VW-Owned TDI Request for authorization. If
authorized, perform repairs and retain replaced parts, if any, for QTM inspection.

Page 3 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Authorization and Documentation Reference:

Item

Document per Warranty
Policy

WISE Warranty Repair
Acceptance

Parts Retention for QTM
Inspection

Wiper blades

X

Cabin air filter

X

Fuel filter

X

Fluids

X

Battery

X

Brakes

X

X

X

Tires

X

X

X

Other items

X

X

X

X

Page 4 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
For Step 1: Refer to Emissions recall 23V6 for procedure and claim coding.
For Step 2: All labor required is contained in a single labor operation.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
SAGA Coding
Claim Type:

9SP
Damage

Service Number:

HST

Damage Location
(Depends on Service No.)

--

Use applicable when
indicated in Elsa (L/R)

Code
X130

0010

Part Manufacturer Code:

444

Labor Operation 3) : Review / perform step 2 items
without battery replacement

01010099 = 460 TU

OR
Labor Operation 3) : Review / perform step 2 items
with battery replacement

01010099 = 550 TU

Causal Part: Select Labor Operation

01010099

Outside Material: Fuel

Part No: Fuel

Up to $12.00

Vehicle Detail

Part No: A0000000

Up to $175

Claim Comment: Input “As per Technical Bulletin 2049353” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Page 5 of 9 plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
For Step 3:
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
SAGA Coding
Claim Type:

9SP
Damage

Service Number:

HST

Damage Location
(Depends on Service No.)

--

Use applicable when
indicated in Elsa (L/R)

Code
X132