Emissions Recall Service Bulletin/Repair Instructions


ONLY SELECT the test plan “Adapt

software, diesel, exhaust EA189 action

23XX” to perform this repair.

Verify that all applicable control modules have

been identified.

Select “Complete/Continue”  after the

control module adaptation, action 23XX note

appears.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 63 of 75
NOTE

Using Bluetooth for this action is PROHIBITED!

Damage caused to electronic components (e.g. ECM,

TCM, etc.) during the SVM flash process is not covered.


Enter the corrective action code (SVM code) as

listed below.
SVM code
3DED


Select “Accept” .

After selecting “Accept”, a self-check routine that

tests the integrity of the Heated Oxygen Sensor

-G39- occurs in the background. This self-check

is automated and requires no input to initiate.

You may receive the message “Replace the

heated oxygen sensor -G39- (before catalytic

converter), Refer to the Repair Manual, Repair

Group 23” :

o
If Campaign 24CV has NOT been

completed, STOP and perform that action

at this time. When complete, return to the

beginning of Section F to restart the flash

process.
o
If Campaign 24CV has been completed,

select “Complete/Continue”  to

bypass this operation and proceed to the

next step.
Select “Complete/Continue”  to begin the

software update process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 64 of 75

Observe flash process and follow any on-screen

prompts to complete the test plan.

Follow all prompts as requested per the test plan.

o
Switch the ignition ON or OFF when

requested to do so.
o
Select “Complete/Continue”

when prompted to do so.
NOTE


It is IMPERATIVE that ALL of the ignition

cycle on/off delay requests are fulfilled in their

entirety during this flash process .

Failing to wait for the ignition on/off timing

cycle to complete (progress bar and

countdown timer ) before cycling

the ignition on/off MAY damage a control

module.

Damage to control modules as a result of

failing to wait the specified time displayed by

the progress bar and countdown timer

 are NOT covered under this action.

The green check mark indicates the test plan was

successfully carried out.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 65 of 75
NOTE

In the event of a Flash Malfunction!

In the event of a flash error or malfunction, STOP. DO

NOT exit the ODIS session, disconnect the scan tool,

attempt the flash again, or continue further in the test

plan.

Create a VTA ticket and allow the VW Technicians

Helpline to provide direction with flash failures.

After the software update is completed and before

sending the GFF Log Online:

o
Select the “Control Module” tab.
o
Scroll down and right click on Address Word

0001/ Engine Control Module.
o
Select “Identify Control Module” .
At the end of the diagnostic session, Select

“Send”  and follow the prompt for sending

the log on-line.

NOTE

RISK of Non-payment!


Diagnosis logs must be sent on-line after the

flash process to be considered for

reimbursement.

Verify that no other Campaigns or operations

are performed during this ODIS diagnostic

session before sending the log, and verify that

the Engine Control Module has been reidentified.
TIP

Technicians may find it helpful to also store the log on

a USB stick for back-up.

TIP

When exiting GFF, it is important to select “No”

.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 66 of 75
TIP

It is possible after the flash that the TPMS light may

be illuminated. Follow test plan “03 – Tire pressure

monitoring display” .


If TPMS light illuminates, follow test plan

“03 – Tire pressure monitoring display” by

selecting “Perform test” .

End the diagnostic session fully, exit the scan

tool, and disconnect the VAS tester.

Switch off and disconnect the battery charger.

Reinstall the battery cover.

Release the parking brake.

Perform test drive.
NOTE

DO NOT drive vehicle without having both new

software and new hardware as doing so will damage

to the newly installed components.
Proceed to Section G
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 67 of 75
Section G – Supplemental Vehicle Emissions Control Information Label

Install Supplemental Vehicle Emissions Control

Information Label

TIP


The surface where the label is to be installed

must be clean, dry, and free from oil residue

prior to installing the label.

Label must NOT cover any existing label(s).

Label must be installed in locations shown.

Photo documentation of label installed is

required.

Open the hood.

Clean the surface where the label is to be

installed .

Install the supplemental Vehicle Emissions

Control Information label, 03L 010 005 G,

according to the following guidelines:

o
Painted surface
o
In a readily visible position on the

underside of the hood
o
In as close proximity to the original VECI

label as possible
o
In as close proximity (for picture

purposes) of the Campaign Completion

Label
NOTE

DO NOT Cover existing VECI label!

New Vehicle Emissions Control Information (VECI) label

MUST NOT be placed over original VECI label.
Proceed to Section H
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 68 of 75
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 69 of 75
Section H – Campaign Completion Label

Install Campaign Completion Label

TIP


The surface where the label is to be installed

must be clean, dry, and free from oil residue

prior to installing the label.

Label must NOT cover any existing label(s).

Photo documentation of label installed is

required.

Clean the surface next to the Vehicle Emission

Control Information Label where the TDI

Emissions Modification – Proof of Completion

Label is to be installed.

Fill out and install the TDI Emissions Modification

– Proof of Completion Label, part number:

o
MY 2009 vehic
o
les: CAMP TDI 2016_1A
o
MY 2010-2014 vehicles: CAMP TDI

2016_1B
NOTE

Place the label next to the Vehicle Emission Control

Information Label.


Apply clear overlay (provided)

Close the hood.
Proceed to Section I (California only).

Proceed to Section J (All without California).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 70 of 75
Section I – California Only Requirements

CALIFORNIA ONLY Requirements for Emissions

Campaigns Having Customer Notification

The California Air Resources Board and the Department

of Motor Vehicles (DMV) require emissions-related

campaigns to be completed prior to vehicle registration

renewal. When campaign work is done you must

provide the owner with a signed “Vehicle Emission

Recall – Proof of Correction” certificate (RC

EMIS_CAL VW). Certificates can be ordered at no cost

online via the Compliance Label Ordering portal at

www.vwhub.com.

TIP

Ensure owners are aware of the importance of retaining

the completed certificate for their records. It should be

mailed to the California DMV only upon request.

Proceed to Section J
Section J – Service Modification Documentation Requirements

Job Roles Summary:


Service Consultant – Initiates validation tool.

Service Technician –

modification requirements.

Manager – Validates the modification was properly

completed.

Dealer Representative/Cashier – Prints receipt,

fuel economy label and delivers to customer.

Warranty Administrator – Enters claim into the

SAGA system.
Completes
service
TIP

To access the interactive forms go to the TDI Settlement

Program microsite on vwhub.com. Then Select the “TDI

IN-FORM” Button from the lower left side of the microsite

navigation.


Enter the “TDI IN-FORM” tool .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 71 of 75

Enter the VIN for the vehicle that requires

documentation.
TIP

The VIN can be manually typed in or using an iPad or

iPhone running i0S 9+, the camera can be used to scan

the VIN Barcode.

Please note ambient lighting, camera quality, etc. may

impact the effectiveness of the VIN scanning feature.
TIP

After the VIN has been entered, the system will

automatically validate that it is a TDI VIN. This will be

indicated by a green check mark that will appear next to

the VIN.


Validate the VIN is correct for the vehicle, then click

the “Submit” button .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 72 of 75

Select “Service Modification Documentation Form”

.

Follow the on-screen prompts completely.
NOTE

RISK of Non-payment!

Not using the IN-FORM tool to document and validate

the modification will stop the processing of payment for

your dealership even if the modification has been

completed.
TIP

Upon completion of the Service Modification

Documentation Form, the Manager must validate the

repair in the IN-FORM tool.
ALL WORK IS COMPLETE for this Repair.

NOTE

At this time, refer to ELSA and address any additional

open campaigns/recalls. If the 24CV Campaign has not

yet been completed, refer to that action at this time. It

is required to complete the 24CV Campaign PRIOR to

this action in order to complete the TDI IN-FORM Tool

requirements.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 73 of 75
Appendix A – Parts Kits Identification and Details
Criteria 01 and 02 - 2.0L Base Kit 1 - 1K0 298 101 A (All Vehicles)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 74 of 75
Criteria 01 ONLY - 2.0L Base Kit 2 - 1K0 298 101 X

(2009 Jetta/Jetta SportWagen)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.

November 2017
23U3 Page 75 of 75

1 2 3 4 56

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