Technical Service Bulletin
90K2 UPDATE – Correction for Service Interval (NVLW)
November 28, 2017
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

2016-2018

See ELSA

See ELSA

Q5
A4 Sedan
A4 allroad
A5 / S5
Coupe
A5 / S5
Sportback

Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On Audi A4, A5 and Q5 vehicles manufactured within a specific period, the service interval display does not show
all parameters. As a result, the number of days remaining until the next service is due are not displayed correctly.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 90K2 code in the Elsa Campaign/Action Information
screen on the day of repair.

•

Vehicle must be within the New Vehicle Limited Warranty.

•

Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
On Audi A4, A5 and Q5 vehicles manufactured within a specific period, the service interval display does not show
all parameters. As a result, the number of days remaining until the next service is due are not displayed correctly.

© 2017 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Service
SVM Update Instructions
•

Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.

•

Attach an appropriate battery charger to the vehicle.

•

Switch on the hazard warning lights.

CAUTION
The procedure may cancel itself if the hazard warning
lights are not switched on. The hazard warning lights
prevent the system from switching to bus sleep mode
during the update.
•

Attach the scan tool to the vehicle using an USB cable.
Confirm that the scan tool is communicating with the diagnostic head by USB . If the
Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and then
reattach the USB cable to the diagnostic head and then reattach to the vehicle.

•

Ensure the vehicle key is placed on the key symbol (reader coil) in the center console storage
compartment and left there during the entire update process.

© 2017 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
For A4 models with PR codes 9S5 or 9S7, S5 and RS5 models with PR code 9S7:
•

The service interval adaption channels must be set before performing the software update.
o Find the date of the last inspection, last oil service or the in-service date using ELSA.
o Calculate the number of days since the last inspection, last oil service or the in-service
date. Example: today’s date (11/08/2017) - date of last inspection (8/18/2017) = 82
days.
o Using self-diagnosis, enter the calculated number of days into the following adaption
channels:
a) “SIE: Time since inspection” (SIE_Time_from_inspection).
b) “Time since last time-dependent service”: (FIX_Time_since_last_timedependent_inspection).
o See Appendix A for detailed OBD instructions.

•

Using Flashing, perform the update using the SVM action code, 90K2A198.

NOTE
This SVM code will update all required control
modules automatically. The flashing process
only has to be performed once.
• After the Flashing test plan has completed upload log online.

© 2017 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Warranty
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.



Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number

90K2

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark Labor as causal
Do not claim wash/loaner under this action
01
Connect battery charger.
Labor operation: 2706 8950

10 T.U.

--AND—
Connect vehicle diagnostic tester, perform software update for Instrument Cluster.
Labor operation: 9025 25 99

Time state on diagnostic
protocol (max 80 T.U.)

© 2017 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

© 2017 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Appendix A – Resetting Service Interval Instructions

© 2017 Audi of America, Inc.

•

From the ODIS home screen,
highlight “OBD” .

•

Select “Start
.

•

Highlight 0017

•

From the dropdown menu, select
Adaptation .

•

Click the green forward arrow
.

self

diagnosis”

–

Dashboard

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

© 2017 Audi of America, Inc.

•

Locate adaption value “SIE: Time
from inspection” .

•

Click on the small arrow to expand the selection.

•

Click on the empty box in the
Entry column in the row under the
adaption value .

•

Enter the calculated value, press
ENTER and select Apply .

•

Repeat the above procedure with
the same calculated value for the
adaption value “FIX: Time since
last time-dependent inspection”
.

•

Select the “Control module” tab