90 Audi Drive Select button on steering wheel does not function
90 17 86 2048839/1 November 13, 2017.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

R8

2017

All

Without plus package

Condition
The customer states the Audi Drive Select button on the steering wheel does not function. When pressed, there is
no noticeable change in the Drive Select profile shown in the virtual cockpit, and the customer does not notice any
change to the vehicle’s driving characteristics (exhaust note and powertrain drive mode do not change). The
vehicle is a 2017 R8 V10 without the plus package (V10 540HP).

Technical Background
There are three different scenarios that the customer can experience which would warrant this above concern.
First Scenario: Upon the first press of the Audi Drive
Select button, the current driver profile is shown (Figure
1). There is no change to the current setting until a
second press of the button. If the second press is not
performed within three seconds of the first press of the
button, then the current profile will be shown again and
no change will be made. The customer must press the
button twice within three seconds to allow the selection
of a new driver profile. The MMI menu for Drive Select
Profiles does not show when the button is pressed
(Figure 3). This is a normal condition.

Figure 1. Drive Select Mode change Gauge Cluster.

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© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Second Scenario: When the vehicle is in the backup
camera mode, there is no change shown in the virtual
cockpit while the camera image is visible. However, the
profile change happens in the background (Figure 2).
This is a normal condition.

Figure 2. Drive Select Mode not shown in the Gauge
Cluster.
Third Scenario: When the customer presses the drive select button multiple times (within three seconds of each
press) immediately after starting the engine, and after allowing the virtual cockpit to initialize, there is no visible
change to the driver profile after each button press. There is a known software concern which can prevent the
button from functioning normally after the vehicle is started following a sleep cycle. If the customer is
experiencing this concern, then proceed to the Service section.
To overcome this issue listed in scenario three, the
driver can use the MMI controls to navigate to the Audi
Drive Select menu manually (Listed under Vehicle
Settings – Figure 3), and after viewing this MMI menu,
the Drive Select steering wheel button will begin to
function normally only during the current ignition cycle.
Once the vehicle is allowed to sleep, the concern is
repeated again on the subsequent ignition cycle (Figure
3).

Figure 3. MMI Drive Select Mode shown in Vehicle
Settings and Gauge Cluster.

Production Solution
Improved software for the vehicle electrical system control module, J519 (address word 0009).

Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
Please inform the customer of the first two “normal” scenarios listed in the Technical Background. Ensure that the
customer understands the two normal conditions and has the correct expectations. If the customer is experiencing
the condition listed in scenario three as mentioned above, then proceed with the service repair below.
Required equipment:
 ODIS Tester
 SVM code
Time to complete update:
 Approximately 30-40 minutes
Update the operating software of the vehicle electrical system control module, J519 (address word 0009) with
the SVM. To access SVM, within ODIS start GFF >> Flash >> Start Flashing >> SVM code input.

Model

Old SW P/N

Old SW Ver.

New SW P/N

New SW Ver.

SVM Code

2017 R8

4H0907063FK

*

4H0907063HK

0725

09A031

Test the updated software:
1. Disconnect the ODIS tester.
2. Close all doors and windows and lock the car.
3. Allow the car to sit for 2-3 minutes.
4. Once the CAN bus system is asleep, unlock the car and start the engine.
5. Wait 10-15 seconds to allow the virtual cockpit to initialize, then press the Audi Drive Select button twice on
the steering wheel.
6. Verify the selected profile has changed in the virtual cockpit. This will be shown under the gear selection icon
in the small or large gauge cluster view. There will be no large MMI menu, as seen in the vehicle settings
menu, shown during this change. This is a normal condition.
7. If the customer wants to see the larger selection menu as seen in the vehicle settings menu, then inform the
customer they must navigate to this setting manually, and then the menu will show during all subsequent
presses of the Drive Select button during that ignition cycle.

Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9710

Damage Code:

0039

Labor Operations:

Check Drive Select Operation

9710 9999

20 TU

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic
protocol (Max
100 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Claim Comment:

As per TSB #2048839/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2048839) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.