70 Noises from headliner/sunroof area
70 17 65 2044417/7 November 1, 2017. Supersedes Technical Service Bulletin Group 70 number 17-64 dated
September 20, 2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4 allroad,
Q7

2017 - 2018

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

7

-

Revised Service (Updated step 7 with a clearer image for tape location)

6

09/20/2017

Revised header (Added MY 2018 Q7 and MY 2017 – 2018 allroad)

5

05/30/2017

Revised Service (Updated required tape material)
Revised Required Parts and Tools (Updated part number)

The customer hears a rattle from the headliner area.

Technical Background
The noises can be caused by movement in the clips that attach the headliner to the sunroof frame or movement
between components of the sunroof frame.

Production Solution
Felt material has been added to points of contact in production.

Service
1. Test drive the vehicle (preferably with the customer) and duplicate the noise. Applying pressure to areas of
the headliner around the perimeter of the sunroof will eliminate the noise, confirming the root cause.

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© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

2. Remove the headliner. The clips
shown in the illustration will need
webbing adhesive tape
(D 004350A2) (Figure 1).

Figure 1. Location of the headliner to sunroof frame clips.
3. Remove the clips and apply the
webbing adhesive tape underneath
them, as shown (Figure 2).

Figure 2. Location of the webbing adhesive tape application.

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© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4. Reinstall the clips (Figure 3).

Figure 3. Clips reinstalled.
5. Apply webbing adhesive tape to the
sunroof frame lip at each clipping
point (Figure 4).

Figure 4. Application area on sunroof frame area of clip engagement.

Page 3 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

6. There are two additional points of
contact at the front sunroof frame
plates that could be a source for
noise (Figure 5).

Figure 5. Areas of the sunroof frame to be isolated with webbing
adhesive tape.
7. Apply webbing adhesive tape
between the sections of the sunroof
frame plates on both the right and
left sides as shown in the illustration
(Figure 6).

Figure 6. Webbing adhesive tape applied between the side and front
sunroof frame plates.
8. Perform a final test drive to confirm that the noise has been eliminated.

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© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

7084

Damage Code:

0020

Labor Operations:

Headliner remove + reinstall - Allroad

7084 1910

360 TU

Headliner remove + reinstall – Q7

7084 1900

330 TU

Diagnostic Time:

Apply fleece tape to headliner clips and sunroof 7084 9999
frame plates

30 TU

GFF

No allowance

0 TU

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2044417/7
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

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© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
Part Number

Part Description

Quantity

D 004350A2

0.1

Webbing Adhesive Tape

Additional Information
All parts and service references provided in this TSB (2044417) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 6 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.