The vehicle has already been
programmed with the latest software –
check the warranty system to confirm this.

B)

You are trying to program an FA6 vehicle
with the FA9 cable. Stop here and select
OK. Close the software and start again
using the FA6 cable and software. See
Section 4 for FA9 programming process.

If you do not see error A or B listed above,
proceed to the next step.

12) The software will begin programming the
ACU.

13) If the software fails during reprogramming and
you see an error code 22 or 23, turn off the
reprogramming software and unplug the USB
cable from the PC. Wait 30 seconds and
reinsert the cable into a different USB port
and retry programming the ACU.

8 / 19

14) When prompted during the programming
process, turn the ignition OFF and select OK.

15) Wait for the window to appear as shown to the
right, then turn the ignition ON (engine OFF,
not running). Then select OK to continue.

16) The software will check the installation and
confirm it is correct.

17) If the software fails during reprogramming and
you see error code 34, select OK, turn off the
reprogramming software and unplug the cable
from the vehicle and the PC.

Turn the ignition OFF, wait 30 seconds, then
ignition ON (engine OFF, not running). The
supplemental airbag warning light (shown to
the right) should illuminate for approximately
7 seconds before turning off. Stop there and
call Suzuki Tech-Line for further assistance.
18) If no codes appear and the ACU is reprogrammed correctly, you will see a final confirmation that the installation is complete. Select
OK and exit the program.
The Airbag Control Unit is now programmed.
19) Proceed to Section 6.
9 / 19

Section 4 – Prepare the Vehicle for Programming
the ACU - FA9 (2012 Models)
NOTE:
Turn the ignition ON – the supplemental airbag warning light (as shown to the right) should illuminate for
approximately 7 seconds before turning off.
DO NOT REPROGRAM THE ACU IF THERE ARE
ANY EXISTING AIRBAG CODES.
Any DTCs found prior to reprogramming are not part
of this service campaign repair procedure, so you
must speak with the customer concerning any related
repairs.
If additional repair information is needed, refer to
Diagnostic Sensor Unit: Removal and Installation
in the service manual on Suzuki PitStopPlus.
Before you can program the FA9 ACU, you must first
gain access to the airbag control unit harness and
tape off two terminals on the connector. To do this,
you must first disassemble the center console.
1)

Remove the center console drink holder by
lifting up on each side of the drink holder.

2)

Leaving the transmission in Park, remove the
front console shifter cover by pulling up on the
rear of the cover, then pull up on the front of
the cover under the dash panel.

10 / 19

3)

Remove the three screws connecting the rear
section of the center console to the front section
of the console.

4)

Disconnect the 12v power port harness from
the lower console.

5)

Remove the two screws on the sides of rear
section of the center console.

11 / 19

6)

Pull up on the rear of the parking brake lever
boot and slide it backward to separate it from
the center console.

7)

Carefully lift the rear part of the lower section
while separating it from the front section of the
center console.

8)

Disconnect the power port harness to remove
the rear console.

CAUTION
The airbag could inflate if the vehicle battery
cables are not disconnected from the battery
before the procedure is started.
Disconnect both battery cables (starting with
the negative cable) and wait at least three
minutes before proceeding.

12 / 19

9)

Lift the airbag control unit connector shield to
access the control unit connectors.

10) Depress the retaining lever on the center
harness connector and carefully slide the
connector out of the ACU.
NOTICE
Pulling on the harness can damage the wires.
Do NOT pull on the harness.

11) Place a small piece of electrical tape over the
two contacts on the top side of the center
connector and insert the connector back into
the ACU.
12) Re-attach the battery cables to the battery,
starting with the positive cable.
13) Continue to Section 5 below to begin programming the ACU.
Before

13 / 19

After

Section 5 – Program the ACU - FA9 (2012 Models)
NOTICE
If the battery does not have a sufficient charge,
the reprogramming process may fail.
Before you start the reprogramming process,
place the battery on a charger to ensure the
battery has sufficient charge to complete the
programming process.
1)

Attach the two FA9 cables to each other at the
serial connector; attach the USB end to the
computer, and the other end to the vehicle's
DLC connector.

2)

Click on the FA9 icon on your desktop to start
the software.

3)

To start programming, select Start Repro at
the top.

4)

When prompted, turn the ignition ON, engine
OFF, not running. Then select OK.

5)

The software will begin programming the
ACU.

14 / 19

6)

If the software fails during reprogramming and
you see an error code 22 or 23, turn off the
reprogramming software and unplug the USB
cable from the PC. Wait 30 seconds, then reinsert the cable into a different USB port and
retry programming the ACU.

7)

If the software fails during reprogramming and
you see error code 34, select OK, turn off the
reprogramming software and unplug the cable
from the vehicle and the PC. Turn the ignition
OFF, wait for 30 seconds, then turn the ignition
ON (engine OFF, not running).

The supplemental airbag warning light (shown
to the right) should illuminate for approximately
7 seconds before turning off. Stop there and
call Suzuki Tech-Line for further assistance.

8)

If no error codes appear, when prompted, turn
the ignition OFF and select OK.

9)

Wait for the window to appear as shown to
the right, then turn the ignition ON (with the
engine OFF, not running). Then select OK to
continue.

10) The program will confirm the software is correctly
installed; you will then see a final confirmation
that the installation is complete. Select OK to exit
the program.
11) The ACU is now programmed.
12) Disconnect the programming cables from the
vehicle and the computer.
13) Turn the ignition OFF.

15 / 19

CAUTION
The airbag could inflate if the battery cables are
not disconnected from the battery before the
next procedure is started.
Be sure both battery cables (starting with the
negative cable) are disconnected from the
battery and wait at least three (3) minutes
before continuing.
14) Carefully disconnect the center harness
connector from the ACU.
15) Remove the electrical tape from the side of
the airbag harness connector.

16) If there is any residue left from the electrical
tape, carefully clean the contacts and the
connector with rubbing alcohol to remove
any residual glue from the contacts or
connector body.
17) Once the connector is clean, insert it into the
ACU.

18) Reassemble the center console, starting with
the lower rear section.
19) Be sure to attach the power port harness and
the brake lever boot to the lower rear section.
20) Attach the front shifter cover.
21) Install the drink holder.
22) Reconnect the battery cables, starting with
the positive cable.
23) Proceed to Section 6.

16 / 19

Section 6 – Confirm the ACU Functions Correctly
1)

Start the engine and watch the instrument
cluster – the supplemental airbag warning
light should illuminate for about 7 seconds
and then turn OFF.
— If it does not turn off, the vehicle has a
stored DTC. Diagnose the issue and resolve it
before completing the repair. Unless checked
and repaired, the supplemental restraint system
(airbag system) and/or the pretensioners may
not function properly.
— If the no airbag DTC lights are observed,
the repair is complete.

17 / 19

SUZUKI MOTOR OF AMERICA, INC.

SERVICE CAMPAIGN

This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)
XXXXXXXXXXXXXXXXX
January 11, 2018
Dear Suzuki Owner:
Suzuki Motor Corporation is conducting a customer service campaign on all 2009 - 2012 Equator models to
reprogram the Airbag Control Unit (ACU).
What is the problem?
The ACU software could allow an unintended deployment of the side curtain airbags under certain driving conditions.
These driving conditions typically include vehicle operation on unpaved roads or off-road areas where one side of
the vehicle is higher than the other.
Reprogramming the ACU will improve the rollover-sensing calibration to address these unique conditions and
help prevent unintended side curtain airbag deployment while maintaining the design intent for deployment in
rollover crashes.
What is Suzuki Motor of America, Inc., doing to solve the problem?
Your Suzuki Service Provider will reprogram the ACU. Depending on the model-year of your vehicle, this
procedure will take 30 minutes to 1.5 hours to complete. Parts are available now, and there will be no charge to
you for any campaign service-related parts or labor.
What you should do:
Make sure you are prepared for the service by taking the following steps:
●● Before taking your vehicle to your Suzuki Service Provider, contact them as soon as possible to set up
an appointment for the service.
●● We suggest that you bring this letter to your Suzuki Service Provider to help them process your vehicle
for repair.
What to do if you receive this letter in error:
This notice was mailed to you according to the most current information we have available. If you no longer
own the Suzuki vehicle described in this letter, please forward this campaign information to the current owner
(if known), or contact the Suzuki Automotive Customer Relations Department at (714) 572-1490.
Federal regulations require that any vehicle lessor receiving this campaign notice must forward a copy of this
notice to the lessee within ten days.

3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

18 / 19

Customer reimbursement for remedies prior to campaign notification:
If you have paid for the ACU to be reprogrammed or other side curtain airbag repairs to address the condition that
led to this service campaign, you may be eligible for full or partial reimbursement. To request reimbursement for a
previous repair, contact your Suzuki Service Provider.
Please note the following conditions for reimbursement:
●● Only repairs made to address the condition that led to this service campaign are reimbursable. Additional
expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed.
Reimbursement will not be provided for routine scheduled maintenance.
●● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat rate time
allowance for the repair, and the labor rate that an authorized Suzuki Service Provider in the same area
would charge for the same repair.
●● An owner will not be eligible for reimbursement if the expenses for repairs are incurred more than 10
days after the date of the last owner notification letter sent by Suzuki Motor of America, Inc.
●● Reimbursement claims may also be excluded when adequate documentation is not submitted by the
claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
To request reimbursement for a previous customer paid repair, contact the Suzuki Automotive Customer Relations
Department, PO Box 1100, Brea, CA 92822-1100 or call (714) 572-1490. We will request an original or copy of
your receipt for the repair or replacement, and your owner notification letter.
We sincerely regret any inconvenience that this service campaign may cause, but we are certain you understand
our interest in your continued satisfaction with your Suzuki vehicle.
Sincerely,
Suzuki Motor of America, Inc.

19 / 19