Service
Service Campaign Bulletin SC-75

Automotive Division

January 12, 2018
REVISED March 22, 2018

CUSTOMER SERVICE CAMPAIGNS 4003 AND 4004
Equator Airbag Control Unit (ACU) Reprogramming
Affected Models:

2009 - 2012 Equator

Affected Departments:

Management, Service, Parts, Warranty

Suzuki Motor Corporation is conducting a customer service campaign on all 2009 - 2012 Equator models to
reprogram the Airbag Control Unit (ACU). This Technical Service Bulletin includes a copy of the customer letter,
the service repair procedure, and warranty administrative information for Suzuki Service Providers.
NOTES:
●● This revised campaign bulletin contains programming error code diagnostics to assist the technician in
resolving programming difficulties.
●●

The ACU is referred to as the Diagnosis Sensor Unit in Suzuki Repair Information provided on Suzuki
PitStopPlus.

What is the problem?
The ACU software could allow an unintended deployment of the side curtain airbags under certain driving conditions.
These driving conditions typically include vehicle operation on unpaved roads or off-road areas where one side of
the vehicle is higher than the other. Reprogramming the ACU will improve the rollover-sensing calibration to address these unique conditions and help prevent unintended side curtain airbag deployment while maintaining
the design intent for deployment in rollover crashes.
Affected Models:
2009 - 2012 Equator
In this bulletin, the ACU is identified by two types of communication systems internal to the vehicle: FA6 was
used on model-year Equators from 2009 - 2011; FA9 is used on 2012 model-year Equators.
Verify if the vehicle is affected by the service campaign:
Confirm the service campaign status by checking the VIN on the driver's side dashboard against the Vehicle
Master in Suzuki Connect to see if the ACU needs to be reprogrammed. If you have a question regarding vehicle
eligibility, contact the Suzuki Motor of America, Inc. (SMAI) Warranty Department.
What you will do as a Suzuki Service Provider:
1)

Reprogram the ACU.

2)

Submit a warranty claim.
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What Suzuki Motor of America, Inc., will do:
During the week of January 8, 2018, SMAI will mail notification letters to owners of affected vehicles for whom we
have information. The letter instructs the customer to contact a Suzuki Service Provider to schedule an appointment.
Service Campaign Repair Kit:
No replacement parts are necessary for this service campaign. However, SMAI will send you a service campaign
repair kit free of charge with the items necessary for the reprogramming procedure. This kit includes:
●● Reprogramming Software CD
●● FA9 Cable (2 black cables with blue box),
P/N 99970-00FA9

●● FA6 Cable (blue cable), P/N 99970-00FA6

The reprogramming software is also available in Suzuki PitStopPlus under the Tools and Equipment tab; and
then under Misc. Drivers, Software & Information.
Additional FA6 and FA9 replacement cables can be ordered using the parts ordering system on Suzuki
Connect:
Suzuki Service Provider FA6 Cost: $200.00
Suzuki Service Provider FA9 Cost: $300.00
If you have any questions related to purchasing or availability of replacement cables, contact National Parts
Coordination at (714) 854-2165
Warranty Claim Processing:
Submit a warranty claim for each service campaign repair immediately upon completion. This campaign requires
you to file a warranty claim using ONE of the methods described below:
2009 - 2012 EQUATOR — SUZUKI CONNECT SHORT CAMPAIGN CLAIM:
A Short Campaign Claim will reimburse you for reprogramming the airbag control unit with a labor time of:
2009 - 2011 Equator Models – 0.3 hr
2012 Equator Models – 1.1 hr
2009 - 2012 EQUATOR ACU REPROGRAMMING
SUZUKI CONNECT SHORT CAMPAIGN CLAIM INSTRUCTIONS
CLAIM INFORMATION
CLAIM NUMBER:

XXXXX,X (Service Provider enters number)

ENTRY TYPE:

Vehicle Identification Number (VIN)

VEHICLE IDENTIFICATION NUMBER (VIN):

XXXXXXXXXXXXXXXXX

REPAIR DATE:

Enter date of repair

MILEAGE:

Enter mileage at repair date

CAMPAIGN NUMBER:

4003 (2009 - 2011 Equator Models)
4004 (2012 Equator Models)

VARIATION CODE:

JB

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2009 - 2012 EQUATOR — SUZUKI CONNECT LONG CAMPAIGN CLAIM:
The Long Campaign Claim entry should only be used when additional parts are required for the repair or
additional labor is required to complete the Service Campaign. A Long Campaign Claim requires prior
Tech-Line authorization and DSPM authorization (SA-97).
2009 - 2012 EQUATOR ACU REPROGRAMMING
SUZUKI CONNECT LONG CAMPAIGN CLAIM INSTRUCTIONS
CLAIM INFORMATION
CLAIM NUMBER:

XXXXX,X (Service Provider enters number)

ENTRY TYPE:

Vehicle Identification Number (VIN)

VEHICLE IDENTIFICATION NUMBER

XXXXXXXXXXXXXXXXX

REPAIR DATE:

Enter date of repair

MILEAGE:

Enter mileage at repair date

CAMPAIGN NUMBER:

4003 (2009 - 2011 Equator Models)
4004 (2012 Equator Models)

VARIATION CODE:

JK

LABOR OPERATION:

SN9999

LABOR HOURS:

As authorized

PARTS INFORMATION
FAILED PART NUMBER:

38930-82Z00-RX0 (2009 - 2011 Equator Models)
38930-82Z60-RX0 (2012 Equator Models)

REPLACEMENT PARTS:

As authorized

AUTHORIZATION NUMBER:

(Issued by DSPM)

FAILURE DESCRIPTION
DESCRIPTION OF DEFECT:
DESCRIPTION OF REPAIR:
SUBLET INFORMATION:

Sublet Expenses (Only as authorized by Tech-Line)

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REPAIR PROCEDURE:
The Suzuki Equator uses one of two software versions for controlling the airbag control unit (ACU):
●● FA6 (2009 - 2011 model-year)
●● FA9 (2012 model-year)
Repair Procedure Table of Contents:
Section 1 – Install the Equator ACU Reprogramming Software.
Section 2 – Install the Cable Drivers
Section 3 – Program the ACU - FA6 (2009 - 2011 Models)
Section 4 – Prepare the Vehicle for Programming the ACU - FA9 (2012 Models)
Section 5 – Program the ACU - FA9 (2012 Models)
Section 6 – Confirm the ACU Functions Correctly
NOTE:
The AcuRepTool software should only be installed on a PC running Windows 7, 8, or 10.
Section 1 – Install the Equator ACU Reprogramming Software.
1)

Close all software programs running on your
shop computer before proceeding.

2)

Locate the Reprogramming Software CD
included in the service repair kit.

3)

Create a folder on your computer desktop and
name it “Equator Airbag."

4)

Copy the contents of the CD to the folder on
your computer desktop.

5)

Open the Equator Airbag folder on your
computer desktop and select AcuRepTool_
FA6 and FA9 Setup.

6)

After the setup wizard starts, select Next to
continue.

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7)

Confirm the installation by selecting Next.

8)

The software will begin installing; when the
installation is complete, your PC may reboot.

9)

After the software has been successfully
installed, you may see the following message
“Installation Complete."
Select Close.

Section 2 – Install the Cable Drivers
1)

Go to the Equator Airbag folder you created
on your computer desktop to install the driver.
Select the file titled CDM_v2.10.00_WHQL_
Certified.

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2)

Select Extract to extract the software onto
your computer.

3)

After the software extracts and loads to your
computer, the installation wizard will start
automatically.
Select Next to continue.

4)

After the Installation Wizard completes the
installation, select Finish to close it.

5)

For FA6 programming, go to Section 3.
For FA9 programming, go to Section 4.

Section 3 – Program the ACU - FA6
(2009 - 2011 Models)
NOTICE
If the battery does not have a sufficient charge,
the reprogramming process may fail.
Before you start the reprogramming process,
place the battery on a charger to ensure the
battery has sufficient charge to complete the
programming process.
NOTE:
Turn the ignition ON – the supplemental airbag warning light (as shown to the right) should illuminate for
approximately 7 seconds before turning OFF.
DO NOT REPROGRAM THE ACU IF THERE ARE
ANY AIRBAG CODES.
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You must resolve the airbag related DTC before
proceeding with the reprogramming. Any DTCs found
prior to reprogramming are not part of this service
campaign repair procedure, so you must speak with
the customer concerning any related repairs.
1)

Connect the single blue J-51594 FA6 cable
to the USB connection on the PC. The drivers
will install automatically.

2)

To confirm the COM Port is set correctly, open
the Device Manager in the Control Panel
and select Ports (COM & LPT).

3)

You should see the “USB Serial Port” without
any errors as shown to the right.

4)

Write down the COM Port number for the
USB Serial Port (example COM3).

5)

Exit the Device Manager and the Control
Panel.

6)

Connect the FA6 cable to the vehicle's DLC
connector to begin programming.

7)

Select the FA6 icon on your desktop as
shown to the right to start the software.

8)

Confirm the COM port number is set to the
correct port. If it is not correct, select the
drop-down menu and change it.

9)

Start programming by selecting Start Repro
at the top.

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10) Turn the ignition ON but leave the engine
turned off (not running). Then select OK.

11) If you see this error (err=12), one of two
conditions are present:
A)