Classification:

Reference:

EL18-006

Date:

NTB18-023

March 9, 2018

NISSAN; MICROPHONE DOES NOT WORK
2018 Rogue (T32)
APPLIED VEHICLES: 2018 Altima (L33)
2018 Rogue Hybrid (T32)
2018 Maxima (A36)
2018 Pathfinder (R52)
2018 Armada (Y62)
2018 Titan and Titan XD (A61)
2018 Murano (Z52)
Vehicles equipped with Telematics
APPLIED SYSTEM

IF YOU CONFIRM
The microphone of an applied vehicle does not work.


The person receiving your call through Bluetooth® cannot hear you.

And
Voice Recognition does not respond to any commands.
NOTE: DTCs U1A01 and/or U1A02 may be found stored.

ACTION
1. Confirm TCU reprogramming will resolve the issue.


Refer to “Issue Confirmation” on page 2.

2. If confirmed, reprogram the TCU.

IMPORTANT: The purpose of Action (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire Service Procedure as it contains
information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE
Issue Confirmation
1. Disconnect the negative battery cable, wait at least 30 seconds, and then reconnect the
negative battery cable.


Wait at least two (2) minutes before going to step 2.

2. Reset/reinitialize systems, as needed, now.


Refer to the appropriate section of the Electronic Service Manual (ESM) for a listing of
systems that require reset/initialization after reconnecting the 12 V battery.
 Armada: GENERAL INFORMATION > GENERAL INFORMATION > BASIC
INSPECTION > INSPECTION AND ADJUSTMENTS > ADDITIONAL SERVICE
WHEN REMOVING BATTERY NEGATIVE TERMINAL
 Applied vehicles except Armada: ELECTRICAL & POWER CONTROL > POWER
SUPPLY, GROUND & CIRCUIT ELEMENTS > BASIC INSPECTION >
INSPECTION AND ADJUSTMENT > ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL



This list often includes items such as the audio system, power windows, auto-air
conditioning, moonroof, etc.

3. Use the microphone:


If the microphone works (the person receiving your call can hear you, or Voice
Recognition responds to your commands), reprogram the TCU.
 Go to “Reprogram TCU” below.



If the microphone does not work, stop here. Go to ASIST for further diagnosis.

Reprogram TCU
IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized (updated) to the current date.



All CONSULT-III plus (C-III plus) software updates (if any) have been installed.



The CONSULT PC is connected to the Internet (Wi-Fi or cable).

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1. Connect the plus VI to the vehicle.
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is
loose during reprogramming, the process will be interrupted and the TCU may be
damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the TCU may be
damaged.
3. Connect the GR-8 to the vehicle battery:


Set the GR-8 to “Power Supply” mode.
CAUTION : DO NOT use a standard battery charger for Hybrid vehicles. Make sure
to connect the GR-8 securely to the 12V battery. Make sure the battery voltage stays
between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of
this range during reprogramming, the TCU may be damaged.

4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of
the CONSULT PC and the plus VI.
CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth®
signal waves are within range of the CONSULT PC and the VI during reprogramming,
reprogramming may be interrupted and the TCU may be damaged.
5.
6.
7.
8.

Turn the ignition ON with the engine OFF or “not ready”.
Turn the hazard lights ON.
Start C-III plus.
Wait for the plus VI to be recognized.
 The serial number will display when the plus VI is recognized.

9. Select Re/programming, Configuration.

Step 8: plus
VI is
recognized
Step
9

Figure 1

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NTB18-023

10. Use the arrows (if needed) to view and read all precautions, check the Confirmed
Instructions box, and then select Next.

Step
10

Step
10

Step
10

Figure 2
11. Select Automatic Selection(VIN).


If the screen in Figure 4 does not display, skip to step 12.

Step
11

Example

Figure 3

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NTB18-023

12. If the VIN or Chassis # matches the vehicle’s VIN, select Confirm.

xxxxxx

xxxxxx

Step
12

Figure 4

13. Select Confirm.

xxxxxx

Step
13

Figure 5

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14. Select TELEMATICS.

Step
14

Figure 6

15. Select Reprogramming.

Step
15

Figure 7

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16. When you get to the screen shown in Figure 8, confirm this bulletin applies as follows.
A. Find the TCU Part Number and write it on the repair order.
NOTE: This is the current TCU Part Number (P/N).

xxxxxx

16A: Current
TCU P/N

xxxxxx

Step
16B

xxxxxx
xxxxxxxxxxxxxx

Figure 8

B. Compare the P/N you wrote down to the numbers in the Current TCU Part Number
column in Table A below.


If there is a match, select Save, and then continue with the reprogramming
procedure on page 7.



If there is not a match, this bulletin does not apply. Refer to ASIST for further
diagnostic and repair information.

Table A
MODEL

CURRENT TCU PART NUMBER:

All Models

28275-6FL0A

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17. Use the arrows (if needed) to view and read all precautions, check the Confirmed
Instructions box, and then select Next.

Step
17

Step
17

Step
17

Figure 9

18. Verify the Current Part Number and Part Number After Reprogramming are different,
and then select Next.

xxxxxx
xxxxxx

xxxxxx

xxxxxxxxxxx

Step
18

Figure 10

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19. Verify OK is highlighted green (battery voltage must be between 12.0 and 15.5 volts),
and then select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 volts during
reprogramming. If not, reprogramming may be interrupted and the TCU may be damaged.

Monitor battery
voltage here

Step
19
Step
19

Figure 11
20. Verify all items listed under Confirm Vehicle Condition are OK, and then select Start.

Monitor battery
voltage here

Verify these
items are OK

Step
20

Figure 12

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21. Select USA/CANADA Dealers.
22. Select OK.

Step
21
Step
22

Figure 13
NOTE:


The above screen may not display if the CONSULT PC has remained ON since
the last reprogramming.



If the CONSULT PC is not connected to the Internet, the screen in Figure 14 will
display.

Figure 14

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NOTE:


Before reprogramming will start, you will be required to enter your Username and
Password.



The CONSULT PC must be connected to the Internet (Wi-Fi or cable).



If you do not know your Username and Password, contact your service manager.

23. Start the reprogramming process by selecting Submit.

Enter login
information…

…then
select
Submit

Figure 15

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24. Wait for both progress bars to complete.

Step
24

Figure 16
25. When the screen in Figure 17 displays, TCU reprogramming is complete.
NOTE: If the screen in Figure 17 does not display (indicating that reprogramming did not
complete), refer to the information on the next page.
26. Disconnect the battery charger from the vehicle battery.
27. Select Next.

Step
27

Figure 17

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ECM recovery:
Do not disconnect the plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 18:


Check battery voltage
(12.0–15.5 V).



Ignition is ON, engine OFF.



External Bluetooth® devices
are OFF.



All electrical loads are OFF.



Select retry and follow the
on screen instructions.



“Retry” may not go through
on first attempt and can be
selected more than once.
Figure 18

If reprogramming does not complete and the “X” icon displays as shown in
Figure 19:



Check battery voltage
(12.0 – 15.5 V).



CONSULT A/C adapter is
plugged in.



Ignition is ON, engine OFF.



Transmission is in Park.



All C-III plus / VI cables are
securely connected.



All C-III plus updates are
installed.



Select Home, and restart
the reprogram procedure
from the beginning.

Figure 19

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28. Erase all DTCs as follows:
a. Turn the ignition OFF.

Figure 20
b. Turn the ignition ON.
c. Wait for DTC erase to complete, and then select Next.

Step
28c

Figure 21

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29. When the entire reprogramming process is complete, the screen in Figure 22 will display.
30. Verify the before and after part numbers are different.
31. Print a copy of this screen (Figure 22) and attach it to the repair order for warranty
documentation.
32. Select Confirm.

xxxxxx

Step
30

xxxxxx

xxxxxx

Step
31

xxxxxxxxxxxxxxxx

Step
32

Figure 22
33. Close C-III plus.
34. Turn the ignition OFF.
35. Disconnect the plus VI from the vehicle.
36. Disconnect the GR-8 from the battery.
CLAIMS INFORMATION
Submit a Primary Part (PP) type claim using the following claims coding:
DESCRIPTION
PFP OP CODE
SYM
DIA
FRT
Inspect Microphone Operation –
RX6BAA
0.6
Reprogram TCU
(1)
ZE
32
Inspect Microphone Operation –
RX6CAA
0.3
No TCU Reprogram
(1) Reference FAST and use the Telematic Box (28275-*****) part number as the PFP.
(2) The FRT allows adequate time to access DTC Codes. No other diagnostic procedures
subsequently required. Do Not claim any other diagnostic operation codes with this claim.

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NTB18-023