SERVICE CAMPAIGN

CAMPAIGN
BULLETIN

Brake Fluid Flush
Voluntary Service Campaign
Reference: P8305
Date: March 22, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers

NOTE: This campaign procedure requires two (2) people, but does not require two (2) technicians. Another
non-technical employee may assist with actuating the vehicle brake pedal as required.
Affected Models/Years:

MY2009 Murano (Z51)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

88,662

NA

March 22, 2018

NO

***** Campaign Summary*****
Nissan is committed to customer satisfaction. Nissan is conducting a Voluntary Service Campaign to
flush the brake fluid, install new DOT 4 brake fluid, and inspect the Antilock Brake System (ABS)
actuator on specific 2009 Nissan Murano vehicles. If the ABS actuator does not pass the inspection
after the system has had the brake fluid flushed and upgraded, dealers will replace the ABS brake
actuator. A new brake fluid cap with DOT 4 fluid specifications will be installed and an owner’s
manual update will be provided to the customer.
The ABS actuators manufactured during this time period are potentially susceptible to a chemical
reaction between the valve surface coating and the DOT 3 brake fluid, which in rare instances, may
cause a gel to form around the normally closed valve and in some cases cause it to stick open. As a
result, brake fluid pressure may fluctuate and the customer may experience increased brake pedal
travel (soft brake pedal).
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
P8305.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB18-025 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.

CAMPAIGN ID: P8305 | Original Document

***** Release Schedule *****
Parts






Special
Tools
Repair
Owner
Notification

Nissan previously shipped one (1) touch up paint (999PP-SDQAK) and one (1)
case of brake fluid (999MP-1LM6D4) to each dealer on February 21, 2018.
o Each case will service up to 12 vehicles.
o Most vehicles will only require one (1) liter of brake fluid, but some
vehicles may require more.
 Up to two (2) liters of DOT 4 brake fluid may be claimed per
vehicle if more than one (1) liter is required.
In addition, Nissan will ship six (6) DOT 4 brake fluid tank caps (D6020-64J0A)
to each dealer. Parts began to arrive Wednesday, March 21, 2018.
If a brake actuator is required, a unique part will be provided.
o Technicians must complete the inspection form on ASIST
 Access the online form through ASIST > Bulletin Support Items
> Voluntary Service Campaign – 2009 (Z51) Brake Fluid
Flush Check Sheet
o ASIST will notify the technician if an ABS actuator is required and
place an order for the appropriate part.
o ABS actuators will be shipped to dealers within two (2) business days and
will include the VIN on the label.
 D7660-1SW0B - AWD ABS Actuator
 D7660-1SW0C - FWD ABS Actuator
o Parts replaced under this campaign activity may be collected. Follow the
inspection procedure in the campaign bulletin prior to determining
the necessity of replacing any parts.
o Pursuant to APRM policy 2.35.15, dealers are expected to comply with the
parts return procedure. Dealers will be charged back for parts and
labor found to be out of compliance with inspection and repair
guidelines.
o NOTE: Parts requested are VIN and repair order specific. It is
important for dealers to return parts applicable to the VIN and
repair order identified.



CONSULT III



NTB18-025

Nissan will send notification to owners of all potentially affected vehicles within 60
days via U.S. Mail.

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

CAMPAIGN ID: P8305 | Original Document

Frequently Asked Questions (FAQ):
Q.

Is this a Stop Sale?

A.

No.

Q.

Is this a safety recall?

A.

No, but it is important that all vehicles subject to this service campaign be remedied as
quickly as possible, and always, when entering the service department for any reason. If
customers call, encourage them to schedule an appointment at their earliest convenience.

Q.

What is the reason for this Voluntary Service Campaign?

A.

The customer may experience increased brake pedal travel or low pedal feel because of brake
fluid-pressure fluctuation.

Q.

What is the possible effect of this condition?

A.

Failure to have this brake fluid flush and inspection performed may cause a soft brake pedal
(excessive pedal travel).

Q.

What will be the corrective action?

A.

Nissan dealers will flush the brake system and remove the DOT 3 brake fluid and install new
DOT 4 fluid. The dealer will also inspect the ABS actuator for correct operation and, if
necessary, replace the ABS actuator with a new one. A new DOT 4 specification brake fluid
cap will be installed and owners will be provided with an owner’s manual update for the new
fluid specification (see the last page of this announcement for owner’s manual materials).

Q.

Why can’t technicians use a power brake bleeder for this repair procedure?

A.

A high amount of system pressure is required for this repair. Use of a power brake bleeder is
being studied to ensure various brands of power brake bleeder tools can satisfactorily remove
any gel deposits and prevent cross contamination of brake fluid types.

Q.

I have previously paid to replace the ABS brake actuator(s) in my vehicle and
Nissan did not cover the repair. Am I eligible for reimbursement?

A.

If you have previously replaced the ABS actuator in your vehicle due to a soft brake pedal or
excessive brake pedal travel and Nissan did not cover the repair, please visit
www.NissanAssist.com, download the Reimbursement Claim Form, and follow the instructions
on the website once you have gathered the following necessary documentation:




Repair order(s)
Proof of payment [may be on repair order(s)]
Proof of vehicle ownership if repair is over $1,000

CAMPAIGN ID: P8305 | Original Document

Criteria for reimbursement:



ABS warning lamp was not illuminated
Customer concern was a soft or low brake pedal (excessive brake pedal travel) and
an ABS actuator was installed to correct the concern.
o Brake pad replacement was not the reason for the low brake pedal

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to two
and a half (2.5) hours to complete depending on the inspection results. However, your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule or
if the ABS actuator requires replacement.

Q.

When will vehicle owners be notified?

A.

Nissan will send notification to owners of all potentially affected vehicles within 60 days via
U.S. Mail.

Q.

Are parts readily available?

A.

Yes. Brake fluid and brake caps are readily available and can be ordered normally. Dealers
will enter inspection results into Nissan ASIST to determine if an ABS actuator is required.
ASIST will generate an order for the necessary parts if needed and parts will be shipped to
dealers within two (2) business days. Do not order or use normal service parts for this
campaign remedy when ABS actuators are required.

Q.

I did not receive a letter, how can I tell if my vehicle is affected?

A.

Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.

Q.

Is my vehicle safe to drive?

A.

Yes.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If an ABS actuator replacement is required, a complimentary rental is available
upon request while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WBI17-011 for additional information on application of rental reimbursement.

CAMPAIGN ID: P8305 | Original Document

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.

Q.

Is there anything owners can do to mitigate the condition?

A.

Customers should have the brake fluid flush and ABS actuator inspection performed at their
earliest convenience upon receiving notification of this campaign.

Q.

Is there any charge for the repair?

A.

No, the remedy will be performed for the customer free of charge for parts and labor.

Q.

Will I have to take my vehicle back to the selling dealer to have the service
performed?

A.

No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.

Q.

What model year vehicles are involved?

A.

Certain 2009 Nissan Murano vehicles within a specific production range are affected.

Q.

How many vehicles are involved in the service campaign?

A.

Affected vehicle counts are:
Country

Murano (Z51)

CAN

4,640

USA

88,231

Guam

31

Puerto Rico

400

Total

93,302

Make/Model
MY2009 Nissan Murano (Z51)

Dates of Manufacture


Produced in Kyushu, Japan between July 9,
2007, and October 31, 2008

CAMPAIGN ID: P8305 | Original Document

Q.

Are you experiencing this condition on any other Nissan (or Infiniti) models?

A.

No.

OWNER MANUAL UPDATES:

CAMPAIGN ID: P8305 | Original Document