Volume 238 - March 2018
E-Evolution Concept

able to receive updates for their MEDIC until the
firewall setting has been applied. Failure to
receive regular updates will result in your
MEDIC restricting access to many important
functions.

Vehicle Technical Info................. page 1

Should you have any questions regarding this
change, please contact the MEDIC Hotline at
1.800.846.7575, Monday – Friday, 7:00 am – 4:00
pm (PST).”

CSI Award Winners...................... page 6
Training News............................. page 8
Techline Information................... page 9
MEDIC Information.................... page 9

TIN-18-00-004: ELECTRICAL INSULATED
GLOVES — 2012-17 i-MiEV, 2018 (and newer)
Outlander PHEV.

Bulletin Review............................ page 9

TIN-18-00-004 was released recently and states:
NOTE: The
mark indicates an article is being
repeated from a previous issue of Tech Talk due
to the subject's importance.

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GROUP 00 − General
TIN-18-00-003: NEW MEDIC SFTP SERVER —
All Models and Years.
TIN-18-00-003 was released recently and states:
“A new Secure File Transfer Protocol (SFTP)
server is being added by MMNA Information
Technology (IT) to support existing and future
dealership needs for the MEDIC. In order to
continue to receive MEDIC updates, your
dealership may need to modify your network
firewall rules. This change affects any
dealership that implements firewall rules on
their computer network.
Technical Details of Change:
Inform your dealership's IT department to
implement the following additional firewall
setting on or before March 30, 2018:
Allow outbound communication
sftp.mmsa.com on port 22.

for

Potential Impact of Non-action:
Dealerships who enforce firewall rules and do
NOT perform the requested change may not be
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“Certified EV dealers MUST have a set of
electrically insulated gloves, MB992648-01.
While servicing an i-MiEV or Outlander PHEV,
these gloves are essential in protecting a
Technician from a potentially fatal electric shock.
We would like to reiterate the importance of
properly maintaining these gloves and adhering
to the following guidelines:
Inspect the gloves for holes and cracks
before every use. Do not use the gloves if a
defect is found.
Always use the leather protector and gloves
together. Never use either piece separately
as they do not provide adequate protection
from electric shock.
Do not expose the gloves to petroleum
products. Hand soaps and detergents may
contain petroleum products that will
damage your gloves.
For additional information, please review the
attached instruction sheet originally provided
with the gloves.
IMPORTANT

United States Occupational Safety and Health
Administration Regulations (OSHA) section 1910.137 et
seq. also require that these gloves be inspected after
twelve months from the original inspection date printed
on the glove. Additional inspections are required every
six months of use thereafter. The gloves must be inspected
and certified by an accredited laboratory. For information
on how and where to get your gloves certified, please visit
http://www.nail4pet.org.

a period of time. MMNA is suggesting that
dealers replace the TAC relay (8627A049) in
order to address this concern. Replacing any
other components is unnecessary. Please follow
the guidelines below when addressing this type
of concern.

If the gloves fail the inspection or you would
rather purchase new gloves, they can be ordered
from Bosch Automotive Service Solutions
(formerly SPX) at 1-888-727-6672. If sourced
locally, ensure you purchase gloves with an
OSHA rating of Class 0 (1000V).”

1) Customer states vehicle lacks throttle
response upon initial start-up and has the CEL
illuminated.
2) Dealer confirms the presence of CEL
illumination and retrieves DTC(s).
3) DTC(s) active/stored in ECM is P0657 (other
DTCs may be present at the time of inspection)
4) Replace TAC relay with part number
8627A049
5) Perform “Read and Erase” function in the Scan
Tool and return the vehicle to the customer.”

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GROUP 52A − Interior
TIN-18-52A-001: DRIVER'S POWER SEAT
ADJUSTER ASSEMBLY — 2016 & newer
Outlander produced after 3/1/2016 (2.4L) &
3/3/2016 (3.0L).
TIN-18-52A-001 was released recently and
states:
“On May 2, 2017, TSB-17-52A-003 (Slight
Intermittent Movement in Driver's Power Seat)
was published to address customer concerns of
a slight movement of the driver's power seat.
The TSB instructed dealers to replace affected
seat adjuster assemblies with an improved
countermeasure part, part number 6922A119
(see illustration).

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GROUP 13 − Fuel
TIN-18-13-001: STORED DTCs (INCLUDING
P0657) IN EXTREMELY COLD AMBIENT
TEMPERATURES — 2014-17 Mirage, 2017-18
Mirage G4, 2014-18 Outlander, 2013-18 Outlander
Sport.
TIN-18-13-001 was released recently and states:
“Some dealers have reported customer stated
concerns of a lack of throttle response at initial
start-up with CEL (Check Engine light)
illumination when ambient temperatures are
extremely cold. These vehicles have been
repaired in various ways including replacement
of the throttle body assembly or the TAC
(Throttle Actuator Control) relay and finally, just
allowing the vehicle to sit in the shop/garage for

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Either mode can be toggled on and off (silent
mode) by pressing the Park Assist switch located
on the driver's side dash panel one time.
NOTE: When the vehicle is too close to an obstacle
(less than 14 inches / 35 cm), the buzzer may not
sound, or it may change from a continuous sound to
an intermittent sound.

This concern affected Outlander vehicles built
before production dates of 3/1/2016 (2.4L) and
3/3/2016 (3.0L). For vehicles built AFTER these
production dates, it is not recommended to
replace the driver's seat adjuster since those
vehicles already have the countermeasure parts
in place. However, on a case-by-case basis,
contact your DPSM to review the situation
further. A DPSM PWA is required for
replacement of the driver seat adjuster on
affected vehicles.”

Rear corner RH sensor

Back RH sensor

Back LH sensor

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Rear corner LH sensor

GROUP 54 − Chassis Electrical
TIN-18-54-001:
REAR
PARK
ASSIST
ACCESSORY ON 2018 ECLIPSE CROSS — 2018
Eclipse Cross with Rear Park Assist accessory.

For vehicles equipped with a tow hitch, there is
also a towing mode that modifies the detection
area to accommodate the use of a ball type hitch.

TIN-18-54-001 was released recently and states:

To engage the towing mode:

“Some 2018 Eclipse Cross vehicles are equipped
with a new Rear Park Assist accessory system
that appears the same but functions differently
than other (and previous) models.

1) Turn the ignition switch to “ON”

The Eclipse Cross Rear Park Assist System
features two (2) sensors located at the rear
corners of the vehicle and two (2) sensors located
in the center of the rear fascia. When the vehicle
ignition switch is turned either to the “ACC” or
“ON” position, the system will beep once and the
corner sensors are activated (corner mode). The
corner sensors remain active until the vehicle
speed exceeds approximately 12 mph (20
km/hr) and will automatically re-activate when
the vehicle speed drops to about 6 mph (10
km/hr). While the corner sensors are active, and
an obstacle is detected within approximately 14
inches (35 cm), the system will sound an alert.
When the ignition switch is in the “ON” position,
and selector lever is moved to “R” (Reverse),
then all rear sensors are activated. This is the full
rear park assist mode (back sensors along with
the rear corner sensors).
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2) Press brake pedal and place the shift lever into
the “R” position
3) Press the Park Assist switch once (entering
silent mode)
4) Press and hold the Park Assist switch a second
time until (2) beeps are heard (towing mode)
The system will remain in towing mode until
steps 1-4 are repeated again.
NOTE: At step 4 only a single beep will indicate the
return to normal operation mode.

While in towing mode the system audible alerts
can be toggled on and off by a single push of the
park assist control switch.
For additional details on system features,
operation, and cautions, please refer to the
customer Owner's Manual for Park Sensor ECU
Kit (p/n MZ360727EX) that was shipped inside
the vehicle. The Owner's Manual can also be
found in CAPS (under Accessory).

TIN-18-54-002: CHANGING VEHICLE ICON
COLOR IN MULTI AROUND MONITOR
DURING PDI — 2018 Eclipse Cross.

indicates that the Multi Around Monitor is ready
to be programmed for selecting the vehicle icon
color in the bird's-eye view.

TIN-18-54-002 was released recently and states:

5. Press the camera switch and toggle through
the selections until the desired color appears on
the display. Each time the switch is pressed, the
vehicle icon color in the bird's-eye view will
change to the next one.

“In the 2018 Eclipse Cross, the vehicle icon color
in the bird's-eye view of the Multi Around
Monitor can be changed to match the individual
vehicle. This can be accomplished using the
camera switch on the steering wheel, or through
the MUT-III SE scan tool. To help ensure a high
level of customer satisfaction, dealers are
requested to perform this service as part of
Pre-Delivery Inspection (PDI) before delivery of
a new vehicle to the customer.

6. Once the desired color has been selected, press
and hold the camera switch for 3 seconds.
The color can also be changed using the MUT-III
SE scan tool.
NOTE: At this time, the vehicle icon color in the
Multi-Information Display (MID), shown during the
start-up sequence, cannot be changed.

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GROUP 60 − Recalls
TIN-18-SR-005: EXPEDITED RETURN &
DISPOSAL OF TAKATA AIR BAG INFLATORS
— All Models, 2004-Current model year.
TIN-18-SR-005 was released recently and states:
“MMNA has received reports that some dealers
may be unnecessarily retaining replaced Takata
air bag inflators.
As stated in the Takata air bag Recall Campaign
bulletins, air bag inflators replaced as part of a
Takata recall MUST be returned to Takata once
per week.
It is extremely important that you immediately
call to have your replaced Takata air bag inflators
picked up and returned to Takata – see attached
Recall Campaign bulletin excerpts for the
appropriate phone number and procedures.

To manually change the vehicle icon color in the
bird's-eye view of the Multi Around Monitor
using the camera switch, follow the steps below.
1. Confirm the vehicle is in a safe location.
2. Press the start-stop switch to the ON position.
3. Press the camera switch to display the
bird's-eye view.
4. Press and hold down the camera switch for 3
seconds until the vehicle icon blinks. This

In most cases, the replaced Takata air bag
inflators will be picked up within 3 business
days.
This will enable you to free up valuable space in
your parts department and better serve your
customers.
If you have any questions, please contact your
District Parts and Service Manager.“

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CSI Awards

2017 DSS CSI RECOGNITION PROGRAM:

YEAR END AWARD WINNERS

SPECIAL CONGRATULATIONS TO:

WHITE BEAR MITSUBISHI - TOP NATIONAL CSI DEALER
On March 1, 2018, Mitsubishi Motors awarded White Bear Mitsubishi as the top national dealer in
Customer Satisfaction Index (CSI). Mitsubishi's Diamond Satisfaction System (DSS) CSI Recognition
Program is designed to gauge customer satisfaction in the service department. For 2017, White Bear
Mitsubishi achieved the highest 12-month CSI impact score to earn the top spot.
The CSI program concentrates on several Key Performance Indicators (KPIs) with one goal in mind –
continued improvement in overall customer satisfaction. Mitsubishi sends a survey to service
customers in an effort to gauge their satisfaction with the dealership at the conclusion of their
experience. White Bear Mitsubishi consistently achieved exceptional customer satisfaction results
throughout the year.
“Exceeding customer expectations on a daily basis is no small task, but to consistently receive high
scores month after month takes hard work, dedication, and the entire dealership staff working together
as one cohesive winning team,” said Don Swearingen, executive vice president and chief operation
officer, Mitsubishi Motors. “The entire team at White Bear Mitsubishi prioritizes its customers and the
results show.”
“White Bear Mitsubishi is honored to be the top Customer Satisfaction dealership in the U.S. for
Mitsubishi Motors. We have such an amazing team here at the dealership, and every day they live true
to our core principle that customer satisfaction will always carry the most weight,” said Richard Herod
III, General Manager, White Bear Mitsubishi.
Please see Tech Talk 230, published in May 2017, for an in-depth “Spotlight on CSI” article on White
Bear Mitsubishi.

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Top photo (Left to Right): David Roen (White Bear Dealer Principal), Don Swearingen (MMNA Executive VP & COO),
Troy Miller (White Bear Service Manager), White Bear Mascot, Richard Herod III (White Bear General Manager),
Mark Chaffin (MMNA VP, Fixed Operations, Service & Product Support).
Middle photo (Left to Right): Richard Herod III, Troy Miller, Don Swearingen, Mark Chaffin.
Bottom photo: The whole CSI team at White Bear Mitsubishi, accompanied by Don Swearingen & Mark Chaffin.

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Technical Training Schedule
April − May 2018
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact your District Parts & Service Manager
for information about Mobile Training in your area.

EASTERN ZONE
New Jersey Technical Training Center

Atlanta Technical Training Center

WESTERN ZONE
Dallas Technical Training Center

California Technical Training Center

CENTRAL ZONE (Normal / Bloomington)

The first quarter technical quiz (TQ0118 at MitsubishiAcademy.com) will end at midnight on 3/31/2018.
The second quarter technical quiz (TQ0218) will be available on 4/1/2018 through midnight 6/30/2018.
Successful completion of the technical quizzes are required for Service Technicians who wish to obtain or
maintain Diamond Pro Certification.

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TECHLINE

HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Beginning October 26, 2017 Techline is closed every
other THURSDAY 9:30 - 10:30 A.M for a staff meeting.

(800) 446-6064
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HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.

MEDIC Hotline (800) 846-7575
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Since Tech Talk 237, the following
bulletins have been released.
2018 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date Posted
3/1/2018

Publication Number
SR-18-004REV

Publication Title
Outlander Sport Windshield Wiper Link Safety Recall Campaign - Revised

Applicable Models
2011-16 Outlander Sport/RVR

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Since Tech Talk 237, the following
TINs/ATINs have been released.
2018 Technical Information Notices, Advance Technical Information Notices
Date Posted

Publication Number

Publication Title

Applicable Models

3/6/2018

TIN-18-00-003

New MEDIC SFTP Server

All Models and Years

3/9/2018

TIN-18-00-004

Electrical Insulated Gloves

2012-17 i-MiEV, 2018 (and newer) Outlander
PHEV

3/9/2018

TIN-18-52A-001

Driver's Power Seat Adjuster Assembly

2016 and newer Outlander produced after
3/1/2016 (2.4L) and 3/3/2016 (3.0L)

3/12/2018

TIN-18-SR-005

Expedited Return & Disposal of Takata Air
Bag Inflators

All Models, 2004 – Current model year

3/14/2018

TIN-18-13-001

Stored DTCs (including P0657) in
Extremely Cold Ambient Temperatures

2014 - 2017 Mirage, 2017 - 2018 Mirage G4,
2014 – 2018 Outlander, 2013 - 2018 Outlander
Sport

3/14/2018

TIN-18-54-001

Rear Park Assist Accessory on 2018 Eclipse
Cross

2018 Eclipse Cross

3/22/2018

TIN-18-54-002

Changing Vehicle Icon Color in Multi
Around Monitor During PDI

2018 Eclipse Cross

2018 Mitsubishi Motors North America, Inc.

The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

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